Own the logo and revenue renewal for an assigned portfolio of customer accounts, ensuring ongoing satisfaction and retention.
Build trusted relationships with key stakeholders and serve as the internal voice of the customer across planning, delivery, and product feedback.
Partner with Sales, Solutions Architects, and Shared Success to coordinate onboarding, conduct business reviews, and proactively manage customer health.
Bugcrowd is a cybersecurity company that empowers organizations to stay ahead of threat actors by uniting a trusted alliance of elite hackers with its AI-powered Security Knowledge Platform. The company is supported by General Catalyst and others, and has a diverse, inclusive culture that values different backgrounds.
Build and maintain strong client relationships, serving as the primary contact for inquiries and escalations.
Develop and execute customer success plans, monitor health, and identify growth opportunities.
Track key metrics like satisfaction and retention, gathering feedback for product improvement.
Dozuki is a leading software company specializing in connected worker software for faster, better and safer manufacturing. As a company, they offer a collaborative and supportive work environment with opportunities for professional development.
Guide new patients through the sales and healthcare reimbursement process.
Investigate insurance benefits, review clinical records, and secure prior authorizations.
Partner with field sales representatives and maintain CRM documentation.
Cala creates non-invasive prescription therapies for chronic diseases, starting with hand tremor treatment. They are a mission-driven company with products used by thousands, focusing on neurology and cardiology, and offer stock options and benefits.
Serve as the primary point of contact for HR-related customer inquiries via email, phone, and chat.
Efficiently manage and resolve client inquiries, investigate issues, and collaborate with internal teams like sales, operations, finance, and payroll.
Maintain up-to-date knowledge of company offerings, conduct training sessions, and analyze support data to drive improvements.
Remote People builds infrastructure for borderless teams, handling global payroll, benefits, taxes, and compliance with a technology platform. They are a growing international family committed to building a diverse, global team and offering equal opportunities.
Own enterprise-level strategic engagements with Outreach's most strategic customers.
Define and scale TAM engagement models, frameworks, and best practices.
Influence long-term product direction and operational strategy as the voice of the customer.
Outreach is the only complete agentic AI platform for revenue teams, founded in 2014. The company serves world-leading enterprises and fosters a diverse and inclusive culture with employee resource groups.
Build and maintain strong relationships with senior executive clients across EMEA to drive engagement and retention.
Coordinate and execute virtual and in-person client events, including executive roundtables and market briefings.
Manage client onboarding, track engagement metrics in Salesforce, and support strategic commercial initiatives.
FrontierView provides strategic insights, executive roundtable events, and analyst advisory support across 200+ markets to help clients grow and win globally. It is part of FiscalNote, a leader in policy and global intelligence, committed to building a diverse and inclusive workforce.
Lead end-to-end post-sales customer engagements from onboarding through renewal, ensuring maximum value realization across Zscaler SecOps solutions.
Provide ongoing education, share security best practices, and deliver strategic guidance to help customers achieve their cybersecurity goals.
Partner closely with Sales to manage renewals, mitigate retention risk, and identify opportunities for account expansion, upsell, and cross-sell.
Zscaler accelerates digital transformation to ensure customers are agile, efficient, resilient, and secure. They leverage the world's largest security data lake to power their cloud-native Zero Trust Exchange platform, and build high-performing teams focused on customer obsession, collaboration, and accountability.
Respond to client inquiries about product offerings, licensing, and pricing while building rapport.
Pre-qualify leads for the sales team using Salesforce CRM.
Develop product expertise and support day-to-day activities with AI tools.
Caseware is a fintech company that has led the global audit and accounting software industry for over 30 years. With over 500,000 users across 130 countries and a collaborative, inclusive culture, we're growing with a recent strategic investment from Hg Capital.
Own customer relationships and create playbooks to drive success across a rapidly growing customer base.
Develop deep product and market understanding to articulate value to technical and executive audiences.
Manage renewals, identify expansion opportunities, and build customer advocates.
Recast Software empowers organizations to better manage and support users and devices by simplifying IT teams' work and enabling secure, compliant environments. It is a rapidly growing software company with its solution used by thousands of enterprise organizations in over 125 countries, impacting millions of devices and people.
Analyze customer requirements and promote the highest value application of ExtraHop.
Secure contract renewals and identify growth opportunities.
Engage end-users to provide targeted assistance and enablement.
ExtraHop provides network detection and response (NDR) solutions to help organizations detect and respond to cyber threats. The company values integrity, innovation, and teamwork, and has been recognized as a leader by major analyst firms.