The Member Support Representatives are the first line of assistance for users of Parchment's products within Higher Education and K12 Institutions we serve. The MSR is there to assist the Office of the Registrar, Admissions, IT and other key stakeholders from implementation throughout the life of the engagement. Directly supporting students in course discovery and registration through email, chat and voice channels.
Empathize with every aspect of the customer journey and understand customer's needs to help through onboarding. Deliver adoption insights and coach customers to be Voxy product experts. Maintain high customer engagement and partner with Key Account Managers to drive retention, explore upsell opportunities, and translate business needs into new solutions.
Leads and inspires a team of Customer Success Managers, fostering their professional growth and empowering them to deliver exceptional customer onboarding, retention, and expansion. This role is crucial for cultivating strong customer relationships, driving strategic growth, and ensuring a world-class DISCO customer experience.
Lead the design and execution of initiatives that enhance how learners and enterprise clients interact with our e-learning platforms. Serve as the voice of the customer across the organization—bringing insights, empathy, and action to every interaction. Your leadership will be pivotal in driving satisfaction, platform adoption, and long-term user value.
As a Senior Enterprise Customer Success Manager (CSM), you manage the ongoing success of a portfolio of Signifyd's large, enterprise customers. You will work cross-functionally with multiple teams to ensure alignment with customer objectives. You will build out a strategic view of your accounts to ensure long-term success. As a trusted business advisor for your assigned customers, you will help engage with your customers to ensure platform usage, track key success metrics/outcomes, and conduct periodic account reviews.
Carrot Fertility is looking for a Customer Success Manager I to both delight our Small Market Business partnership customers and support administrative and analytical excellence across the Customer Success team. For your Small Business partnership customers, you’ll ensure all operational aspects are tended to, support customer launches and maintain high levels of customer satisfaction, and respond to customer needs, questions, and requests. You’ll be a Customer Success files and data guru.
You’ll be the first line of support for Conversica customers. Provide outstanding service, guided troubleshooting, and a clear, confident voice when customers need help. Triage support tickets, assist with product navigation and account updates, and collaborate with Tier 2 Support Engineers and cross-functional teams. If you're energized by helping others, curious about how software works, and looking to build hands-on experience in the SaaS world, this could be a great fit.
Respond to escalation requests from Technical Advisors and Customer Support, assisting in supporting Key Customer Accounts and the Professional Services team. Identify and resolve technical, operational, and software issues, while managing customer expectations and assisting in the setup of new hosted instances. A remote position based anywhere in North America, requiring travel to Canada and the U.S. twice a year.
Join the K12 Success Team as a Customer Success Manager (CSM) to increase student access to Daybreak’s evidence-based mental health care. This remote role involves project management, product onboarding, and educator enablement, helping school staff adopt and engage with our services across 50+ partner school districts. You’ll lead district program launches, provide technical support, conduct school staff trainings, and drive adoption across schools.
As a member of our Customer Success team, you’ll have the opportunity to unleash your expertise to wow customers and make a difference in an exciting, growing company. At ExtraHop, we provide solutions for mission-critical business and technology problems across a vast array of industries and technologies. With us, you’ll deliver solutions that customers previously thought infeasible or impossible to solve.