Carrot is seeking a Customer Success Executive to support new and existing customers within our Strategic segment, ensuring their needs are met and that Carrot becomes a valued, ongoing part of their benefits offering. In this role, you will serve as a trusted advisor to HR benefits leaders, clearly communicate the value of Carrot’s offerings, and respond proactively to customer questions and requests.
The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs and discusses patient responsibilities and/or patient payment options. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.
In this fully remote role, you’ll collaborate with colleagues worldwide to ensure customers can use their YubiKeys confidently across hundreds of services. Every interaction is an opportunity to protect digital identities, make online security effortless, and turn customers into enthusiastic promoters of Yubico. Becoming a Yubico product expert is central to this role.
The Worker Operations team owns every part of the worker journey, keeping our marketplace reliable, high-performing, and built on trust. We’re looking for experienced customer support professionals who want to solve hard problems, build deep operational knowledge, and eventually lead teams of their own. If you’re driven, sharp, and not afraid to grow from the ground up, we want you.
In this role, you will play an active role in enhancing the overall customer experience, and team efficiency. This is an excellent opportunity if you are a creative problem solver, team player, and critical thinker. You will answer customer calls (4-5 hour per day), and reply to email inquiries in a fast-paced environment. Act as a point of escalation for complex customer and process issues.
As Head of Customer Success, you will lead Highspot’s Customer Success organization, shaping the vision, strategy, and execution that ensures our customers achieve maximum value from our platform. This high-impact, executive role spans all customer segments owning the global CSM team and driving our post-sales engagement, adoption, and expansion strategy. You will be responsible for scaling and developing a world-class Customer Success organization, fostering strong customer partnerships.
The Trading Partner Relationship Manager will manage daily operations for a portfolio of large strategic partnerships. You will create strategic plans to grow important relationships, ensure partners achieve commitments, and track their performance, collaborating with sales, product, finance, leadership, and other teams to deliver an exceptional partner experience.
Manage the customer life cycle for our largest customers, being responsible for key metrics such as Customer Health, Retention, and Expansion. Become a trusted partner to customers, understand their needs, and help them achieve their goals. Engage as a mentor across the wider Customer Success team and serve as a key voice of customers to internal teams, partnering to drive best-in-class customer experiences.
As a Customer Success Specialist, serve as the primary contact for a portfolio of B2B clients after they go live with our Learning Management System (LMS). Support training administrators by guiding them through onboarding, product usage, and best practices to help our clients feel confident, supported, and successful.
As a Senior Customer Success Manager, you will manage long-term customer relationships, becoming a trusted advisor to strategic customers. You'll work with executive stakeholders, ensuring high-level service and ROI through thoughtful product adoption. Partnering cross-functionally with sales, onboarding, and product teams, you'll add value by developing strong customer relationships that drive adoption, retention, and satisfaction. You'll also strategize with customers to meet their goals.