As a member of our Customer Experience Team, you will manage order intake, performing internal workflows to capture and process patient orders end-to-end, remotely engaging with patients and caregivers by doing outreach via phone, email, and other communication platforms, and interfacing with our healthcare partners.

The Director of Customer Support will lead and scale our global Customer and Product Support organization, ensuring world-class experiences for Red Canary customers by overseeing technical support operations, strategy, and execution, driving efficiency, quality, and customer satisfaction across all support interactions.

The Customer Onboarding Manager is responsible for architecting a scalable customer onboarding program and ensuring a smooth and successful transition for new customers from sale to adoption. This role leads the onboarding process in tight coordination with professional services to ensure new customers are set up for success.

Onboarding Specialists ensure new customers are efficiently integrated into the SQUIRE platform by providing technical configuration, support, and training to ensure product adoption and usage; delivering an exceptional customer experience is key. Strong communication, organization, and interpersonal skills are essential, as is verbal and written fluency in Spanish.

The Customer Support Representative will develop an understanding of AssetWatch products and services to support both hardware & network outages for external customers. You will collaborate with stakeholders to ensure timely and long-term solutions by managing multiple incoming streams of support request and working internally across multiple departments to ensure the delivery of a world class customer experience.

As a Customer Success Manager, Enterprise, you will be the strategic advisor to a portfolio of high-value enterprise customers, helping them achieve meaningful outcomes through their influencer marketing programs. You’ll guide customers in aligning their goals with CreatorIQ’s platform capabilities, driving long-term adoption and program success.

Join the Service Quality team as a Service Quality Specialist, playing a key role in elevating Spotify’s quality of service by empowering BPO advisors and management teams with insights and skills. You will advocate for users, address root causes, and improve frameworks using agile methodologies. By collaborating, you’ll deliver insights that improve products, processes, and the customer experience.

Ensure that all customers continue to get exceptional value from brightwheel and stay customers for a long time. Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer. Partner with internal leadership teams to own customer escalations to resolution, and provide regular Voice of Customer feedback.

We are looking for a Customer Support Representative that is committed to provide exceptional customer service and has a knack for problem-solving. Your first priorities will be helping customers, answering inquiries and concerns, and giving them current information right away. We are seeking someone that loves to help others, has a good attitude, and is driven about changing people's life.

Represent and advocate for customers by understanding their businesses, sharing accurate information, and resolving concerns. Manage customer interactions, providing systems and program assistance. Meet SLAs and KPIs, identify improvement opportunities, and report system issues. Collaborate with teams for resolution and provide feedback on system features.