New Customer Success Manager

Analyze customer requirements and promote the highest value application of ExtraHop in our customer's business environment. Secure contract renewals and identify growth opportunities by assisting customers in driving successful outcomes with ExtraHop products and services. Engage ExtraHop end-users to provide targeted assistance and enablement. Assist in assessing customer needs and coordinate high-value services such as ExtraHop Professional Services and advanced training. Lead and facilitate new customer’s initial onboarding and introduction to ExtraHop. Assess and document customer health and maturity levels to improve customer engagement strategy. Execute direct customer engagement workflows and automated processes to evangelize ExtraHop and engage a wide cross-section of our user community. Assist and contribute to ExtraHop’s Voice of Customer activities and provide influential input on product and service roadmap priorities. Work with a diverse cross-section of ExtraHop’s business units and represent customer needs and expectations. Champion customer needs and opportunities for product enhancement with ExtraHop development teams. Develop and maintain Customer Success Plans documenting customer’s desired outcomes and value expectations. Promote customers' use of our community platform and self-service capabilities. Develop deep customer relationships across the customer organizations with key stakeholders and technology leaders. Recognize organic opportunities for expansion/growth and engage the Sales team to pursue. Host and conduct recurring customer meetings, working sessions, and Business Reviews with customers. Operate as the nexus for customer engagement and strategy with other ExtraHop teams such as Sales, Marketing, Product, and Support.