Be the advocate for customers, championing their needs while owning a book of customers. Ensure customer deployments are completed efficiently, running business reviews and acting as a trusted advisor to ensure business objectives are realized, identifying opportunities for expansion.

The Customer Onboarding Manager is responsible for architecting a scalable customer onboarding program and ensuring a smooth and successful transition for new customers from sale to adoption. This role leads the onboarding process in tight coordination with professional services to ensure new customers are set up for success.

As a Technical Account Manager, you will provide personalized support and mentorship to enterprise customers, building high-value relationships by understanding their IT infrastructures, internal processes, and business needs. You will ensure customers have access to solutions that enable their technical environments to run efficiently, working closely with internal teams and advocating on their behalf.

Responsible for the triage and resolution of all technical support tickets. This is a client advocacy role with a focus on supporting customers and delivering consistent excellent service. Handle front line technical support (Tier 1/2) by responding to customer support tickets as soon as they enter the help desk queue, escalating requests to appropriate teams as needed.