Remote Customer service Jobs · Networking

• Lead and scale the Managed Services Customer Success organization, developing strategies for customer retention, adoption, and value realization.
• Build and manage a high-performing team of Solution Outcome Managers, establishing KPIs and scalable lifecycle programs.
• Partner cross-functionally with sales, service delivery, and executive leadership to drive customer outcomes and growth.

Advizex, a Myriad360 company, delivers IT solutions across infrastructure, cloud, cybersecurity, and AI for healthcare, education, government, manufacturing, and retail. With over 50 years of experience and a growing portfolio, they maintain a customer-first culture and trusted expertise.

• Deploy with integrated robotic ground systems to customer sites for hands-on repair, maintenance, and operator training.
• Troubleshoot hardware, networking, and software issues in the field, including vehicle repair and system logs.
• Build trust with customers and feed clean information back to engineering to improve system reliability.

A venture-backed defense robotics company building autonomous ground vehicle platforms for U.S. and allied customers. The company is scaling quickly with a culture that values mission orientation and hands-on field work.

• Serve as the primary contact for support requests, triaging cases by severity and resolving common issues.
• Use AI tools to work cases faster while verifying output and maintaining ownership.
• Document cases thoroughly and contribute to the knowledge base using KCS practices.

Dragos provides cybersecurity solutions for industrial organizations, protecting critical infrastructure like power grids and water systems. They are a remote-first company with a mission-driven culture focused on authenticity, transparency, and trust.