Provide technical support to customers through email, screen sharing, and chat, resolving inquiries within SLAs.
Master Vanta’s product, learning its ins, outs, work-arounds, and don't-do-thats.
Explain complex solutions simply, document solutions for scale; problem-solve and troubleshoot, tracking trends in Support CRM.
Vanta helps businesses earn and prove trust by providing continuous security monitoring and verification. The company empowers companies to practice better security and prove it with ease. Vanta has a kind and talented team, and welcomes those without prior security experience.
Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals.
Provide project leadership, coordination, and architectural guidance for the customer’s cybersecurity, Zero Trust, and Illumio product initiatives.
Be a customer advocate within Illumio to ensure escalations are resolved in a timely fashion.
Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. They are recognized as a Leader in the Forrester Wave™ for Microsegmentation, and they enable Zero Trust, strengthening cyber resilience.
Lead onboarding for strategic customers, ensuring quick understanding and adoption of Tailscale.
Offer technical support, diagnosing and resolving issues across Tailscale's platform.
Build strong customer relationships, acting as a trusted advisor to optimize Tailscale use.
Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. Founded in 2019, we're a fully distributed company backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.