As a Technical Account Manager at Axon, you will be the main point of contact for key customers and support long-term strategic partnerships by providing technical knowledge, project management, and customer support to ensure stakeholders achieve operational goals using Axon products, helping customers optimize their daily workflows with technical support and customer service.
Job listings
$0–$60,000
USD/year
The Customer Migration Specialist will guide customers through the transition from our legacy platform to our new self-service platform, ensuring a smooth migration experience by providing hands-on support and answering questions, while explaining technical concepts such as APIs and integration steps, and capturing feedback on the software.
Reporting to the Technical Support Manager, the Help Desk Representative will primarily be responsible for screening and responding to customers' needs and questions concerning the applicable version of WinAir. This is an entry-level position with opportunities for advancement. Their ongoing commitment to lifelong learning, self-drive, and initiative will be key to their success.
$115,000–$125,000
USD/year
Oversee Support Desk operations, ensuring timely, high-quality responses to support requests from both internal and external users. Lead and develop the Support Desk Analyst team, drive adherence to SLAs, and collaborate across departments to continuously enhance service quality and operational efficiency. Responsible for configuring and managing ticketing platforms, generating performance reporting, and building scalable systems that evolve with Arine’s growth.