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The Technical Support Specialist resolves Tier 1 and 2 customer issues, collaborates cross-functionally with Product, Engineering, and Support teams, and identifies workarounds and new features to maximize customer value. The working hours for this role are Monday - Friday, 11:00 AM to 7:00 PM EST.
The Customer Success Manager (CSM) drives customer interactions and ensure that the Impact Team meets the timelines and deliverables outlined in the Customer Impact Plan. They drive customer action through adoption metrics and alignment to customer KPIs and business goals and are responsible for managing critical risks.
Take full ownership of high-value customer relationships, drive adoption and retention across a large, strategic book of business, and serve as a trusted advisor to leaders in the construction space. You’ll report to the Director of Customer Success and collaborate closely with teammates across Product, Support, Sales, and Implementation to ensure every customer unlocks the full value of Kojo.
As a contract PetDesk Phones Implementation Specialist, technical expertise and problem-solving skills will be necessary to deliver exceptional customer service to the company’s clients. Contractors will assist customers across North America and must demonstrate proficiency in both verbal and written English. This is a 100% remote contract position based in Mexico.
Join our team as an Online Travel Reservations Advisor! We’re looking for motivated individuals to join our growing team and help clients plan dream vacations, business trips, and bucket-list adventures. Assist clients in booking flights, hotels, cruises, rental cars, and more. Provide expert recommendations based on clients’ preferences & budgets. Deliver exceptional customer service before, during, and after travel.
Orchestrate seamless onboarding experiences for new plan sponsors, establishing strong foundations for long-term partnerships. Expertly manage HRIS/payroll integration processes, ensuring accurate data flow and system compatibility. Think strategically and put our Clients at the center of your work.
Act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. You will oversee the engagement and outcomes for customers in your portfolio. Ensure customers are technically healthy and on the most recent version of our product.
You will work directly with customers, working on tickets requiring complex integration troubleshooting and providing customers with detailed workflow instructions. You'll also spend time on projects that improve the work, such as synthesizing technical work from Engineering to create enablement for the Support Team and developing workflow automation. The company values ownership, principled thinking, and thoughtful communication.
Deliver efficient, high-quality support at scale for Runway's prosumer and consumer segments, leveraging AI automation and expert problem-solving to create exceptional experiences. Provide ticket-based creative and technical support for Free, Standard, Pro, and Unlimited plan customers. Resolve customer inquiries with speed and accuracy. Handle escalations from AI layer with expert problem-solving.