As a key role on the Customer Success Team, you will support our clients in their digital training strategy through the 360Learning platform. You will lead the setup and support for clients across our North American markets during the launch of their new collaborative learning software. Your main goals will be to ensure the renewal of contracts and the business impact of our solution is in line with the clients’ business objectives.
Respond to escalation requests from Technical Advisors and Customer Support, assisting in supporting Key Customer Accounts and the Professional Services team. Identify and resolve technical, operational, and software issues, while managing customer expectations and assisting in the setup of new hosted instances. A remote position based anywhere in North America, requiring travel to Canada and the U.S. twice a year.
Join Runway's fast-moving team of product experts, creators, and engineers to redefine what's possible with generative content. You will serve as the primary point of contact for customers while architecting use cases and solutions to drive value and growth. Ensuring our customers achieve maximum value from Runway while fostering long-term partnerships, you will drive that growth by thinking from first principles, navigating ambiguity, and turning complex technical challenges into customer success stories that reshape entire industries.
As a Customer Success Strategist, you'll be the main point of contact for our growing base of enterprise customers, ensuring they extract maximum value. This role blends technical understanding with relationship management, data storytelling with project execution. You'll help shape how we deliver exceptional customer experiences at scale.
You will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email. Focus on problem resolution while providing effective, efficient and empathetic customer service.
The ideal candidate will excel in a dynamic, solutions-oriented environment where deep tax knowledge meets exceptional client experience. As a Wealthsimple Tax Level 3 client experience associate, you'll be the definitive resource for resolving complex tax inquiries and technical issues, leveraging advanced tax knowledge, problem-solving abilities, and superior communication skills.
As Global Head of Support, you’ll lead a globally distributed team across EMEA and North America, scaling support in line with the company’s growth. You’ll own the global support strategy, optimize team structure and operations, and drive continuous improvement in the customer experience. The role involves leading the rollout of AI-driven tools and automation to increase efficiency and improve customer satisfaction. Collaboration with Product, Engineering, Customer Success, and Enablement is key.
Assist customers with questions or problems regarding EXYLynx Accounting Software by providing friendly, informed, and efficient customer service via telephone, Internet chat, and email. You will triage and troubleshoot problems with customers to understand and document the nature of such problems. Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner. Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary.
Provide empathetic and timely support for our patient population as you help us grow and directly support patients in their care journey. As a Patient Experience Representative, you will provide technical support and platform education to patients via email and phone, plus you will gather feedback to shape the future of the PocketHealth platform. This remote role based in Greater Toronto Area is ideal for someone who wants to grow into a leadership role.
The Technical Customer Success Manager will serve as trusted advisor to strategic customers, driving adoption and maximizing value across their organizations. They will work closely with customers to understand their technical environments, business goals, and operational workflows to ensure successful deployment and long-term satisfaction with the Armis platform.