Work directly with customers, addressing complex integration troubleshooting and providing detailed workflow instructions.
Develop workflow automation to improve team cohesion and efficacy.
Synthesize technical work from the Engineering Team to enable technical up-leveling of the broader Support Team.
Ashby is building the next generation of enterprise software, starting with a suite of products for talent leaders, recruiters, and hiring managers to run their hiring process better. They are well-funded and backed by investors, with a strong emphasis on ownership, principled thinking, and thoughtful communication.
Lead the onboarding process and design journeys that create fast, repeatable wins
Monitor customer health scores and proactively address churn risks
Create and maintain help docs, templates, and internal resources that scale customer education
Revio is a high-growth, AI-powered sales CRM that turns social followers into paying customers. Its platform combines an AI copilot, AI sales coaching, and a secure CRM for DMs, processing over 300,000 messages monthly and expanding to new platforms.
The Customer Success Manager acts as an advocate for customers.
You will oversee a portfolio of customers to help them achieve business outcomes and foster adoption.
Ensure customers are technically healthy and obtain maximum value from their investment.
ServiceNow, founded in 2004, is a global market leader bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter ways to work.
Drive customer adoption of the platform across core speech models and creative tools.
Administer onboarding and enablement strategies for diverse products.
Analyze product usage to identify friction points and unblock adoption.
Jobgether is a platform that uses AI-powered matching process to ensure the applications are reviewed quickly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Perform video-based customer training to excited customers.
Collaborate with customers to establish clear goals, nurturing their satisfaction.
Proactively reduce customer churn through high-touch interactions and personalized support.
Trexo Robotics builds powered wearable robots enabling mobility. Their first product is a robot for children with movement disorders and is being used by hundreds of families and hospitals across North America. They have a flat organization where you can work with optimistic, low ego, and exceptionally talented individuals.
Respond to inbound support requests via phone, chat, and email
Troubleshoot software behavior, configuration issues, and data related problems
Maintain accurate and detailed case documentation within the ticketing system
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers.
Identify, analyze and conduct investigations of client transactions through credit cards and debit cards.
Use other banking channels to determine possible fraud or unusual activity while mitigating fraud losses to CIBC clients.
Use extensive analytical ability, resolve all complex or difficult problems relating to Fraud Applications, Account Takeovers, Convenience Cheques, and Payments.
CIBC is building a relationship-oriented bank for the modern world. Every day, their 44,000 employees help clients achieve their financial goals, because what matters to their clients, matters to them, fostering a culture valuing trust, teamwork, and accountability.
This is a doer role, acting as the technical bridge between clients, product, and engineering.
Translate business requirements into reliable system configurations and proactively identify opportunities to improve processes and automation.
Own and execute technical platform setup and configuration for clients.
SaaS Talent is a recruiting, business development, and growth partner with 20+ years of experience in SaaS and Hi-Tech. They help companies scale and transform their business by streamlining sales, marketing, and operations, hiring ideal talent, and getting funding, having worked with 100+ companies.
Act as the first point of contact with customers via chat, email, and phone channels.
Educate customers on basic product training and identify new ways customers can benefit from the product.
Proactively track requests and commonly occurring issues, identifying and reporting software bugs.
7shifts is a scheduling and payroll platform that helps restaurant teams thrive, saving time and reducing errors for over 55,000 restaurants. They aim to simplify team management and improve performance, with a vision of creating a thriving restaurant industry through connected teams.