Be the first point of contact for troubleshooting virtual agent issues, working to resolve technical problems promptly. You will provide technical assistance on integrating APIs, configuring conversation flows, training models, and troubleshooting any deployment challenges. You will conduct strategic reviews with clients to discuss performance, roadmap, and opportunities.

As a Customer Service Contact Centre Representative, be the first point of contact for clients. Work in a fast-paced environment, resolve issues, and match clients with the right solutions for financial success. The start date is June 9th, 2025, and it's a full-time permanent position. Flexibility to work evenings and weekends is required.

Each day and each call can be different; find new child sponsors, welcome new donors, renew event participants, and invite donors to give monthly, connecting, engaging and inspiring, while finding creative new ways to delight on every call in a teamwork-focused environment.

The Customer Experience Manager role is responsible for overseeing delivery of services across their assigned portfolio ensuring a positive customer journey and satisfaction, managing contractual entitlements related to the assigned client portfolio.

In this role, you will play a crucial part in ensuring the growth and success of our merchants. Manage an inbound queue of emails and chat to triage and diagnose technical issues with our merchants and work with the technical support and engineering team to escalate and manage escalations of those issues to ensure constant updates to merchants.

Respond to, manage, and organize customer inquiries from a variety of sources. Actively use Marco Polo to gain product expertise. Collect user feedback and share insights with Product and other teams. Work between 20 and 29 hours a week including Saturdays.

You will be a key partner to our Support team, providing technical guidance and ensuring an exceptional customer experience. You’ll develop expertise in our product and the Shopify ecosystem, enabling you to troubleshoot complex customer requests, collaborate with Engineering on issue resolution, and enhance our support tool suite.

The Customer Success Engineering role requires strong organizational skills and an ability to multitask, working directly with users to ensure they get the most value from the platform. The role involves answering questions, understanding API documentation, SaaS tools, and customer data building blocks, and collaborating with various teams across the organization.

Rollstack is seeking a dedicated and experienced Customer Success Manager to ensure customers achieve their desired outcomes using Rollstack's solutions by building strong relationships, understanding business needs, and maximizing product value so as to drive retention and expansion opportunities.

As part of the PocketHealth team, enable hospitals and clinics across North America — and empower over 2 million patients — to discover a better healthcare experience by providing timely technical support, guidance around appropriate use and general platform education to patients via email and over the phone.