Own a full portfolio of DII/DIII collegiate accounts and lead each step of the customer lifecycle, from onboarding through renewal and expansion.
Drive renewal and expansion conversations that directly move GRR and Net New ARR numbers.
Build trusted relationships across coaches, compliance staff, and athletic department leadership to deepen product adoption.
Teamworks is the Operating System for Sports™, powering 7,000+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, it has evolved into the leading sports tech platform with 600+ global teammates.
Serve as the primary technical advisor for a portfolio of strategic customers.
Lead technical reviews to identify risks, optimization opportunities, and improvement plans.
Investigate complex technical issues, perform root cause analysis, and drive resolution.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains and supporting the people who manage them. With over 2000 employees worldwide and a best-in-class HQ in Ottawa, Canada, the company fosters a culture of innovation and has won multiple Top Employer awards.
Serve as the voice of our customers, providing exceptional support across multiple channels to ensure a seamless experience for hotel partners.
Strengthen client relationships and promote software adoption by gathering feedback and sharing insights with the team.
Create training materials and update support resources while staying ahead of system updates to make a lasting impact.
Cloudbeds is transforming hospitality with an intelligently designed platform that powers properties across 150 countries. With over 650 employees across 40+ countries, we are a remote-first team recognized as a top workplace and on Deloitte's Technology Fast 500.
Own the success of TRM's most strategic North America private-sector accounts by using AI to create success plans and drive adoption, retention, and expansion.
Protect and grow private-sector revenue by defending GRR and surfacing expansion opportunities to increase NRR.
Use AI to accelerate QBR preparation, customer health monitoring, and build reusable workflows for the team.
TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. It is a Series C company with $220M in funding, operating as a distributed-first team with a high-ownership, mission-driven culture.
Own the relationship with key stakeholders including executive sponsors for value amplification.
Own retention and renewal outcomes by proactively managing health and risk.
Drive growth by identifying expansion signals and building business-value cases.
Conexiom provides an Intelligent Order Automation platform powered by CoreAI to eliminate manual work for manufacturers and distributors. With over 20 years of innovation and a Microsoft Azure foundation, they build inclusive culture and trusted products.
Respond to client inquiries about product offerings, licensing, and pricing while building rapport.
Pre-qualify leads for the sales team using Salesforce CRM.
Develop product expertise and support day-to-day activities with AI tools.
Caseware is a fintech company that has led the global audit and accounting software industry for over 30 years. With over 500,000 users across 130 countries and a collaborative, inclusive culture, we're growing with a recent strategic investment from Hg Capital.
Provide technical support and guidance to customers via phone, email, and screen sharing.
Document client interactions, issues, and resolutions accurately in Zendesk.
Collaborate with Programming and Sales teams to ensure a positive client experience.
Fullsteam is a leading provider of vertical software and embedded payments technology, helping businesses flourish with seamless experiences. They have a dynamic team of over 1,900 employees committed to driving innovation and empowering small and medium-sized businesses.
Serve as the primary point of contact for new clients during their first 30-90 days, building relationships and guiding them through onboarding.
Conduct virtual one-on-one training sessions to educate clients on using the platform effectively for their business needs.
Identify client needs, track progress, and proactively address roadblocks to ensure long-term success and reduce churn.
Granum is a leading software company serving landscapers and arborists across North America with intuitive, industry-specific solutions. The company fosters a highly collaborative and supportive culture, with recognition as a top workplace for small and medium-sized companies.
Serve as the primary point of contact for mid-market accounts, driving adoption and retention.
Develop strategic account plans and build strong customer relationships to ensure success.
Identify upsell opportunities and collaborate with internal teams to resolve issues and enhance product value.
Motus is the leading provider of mobile workforce solutions, simplifying reimbursement and management of vehicle, device, and location costs. They foster a people-first culture focused on WorkLife balance, offering flexible remote work and comprehensive benefits.
Design, launch, and improve digital customer journeys across onboarding, activation, adoption, expansion, and renewal.
Develop targeted campaigns that help customers move from trial to meaningful product adoption.
Use customer signals and data to identify friction points and create timely interventions.
1Password is a cybersecurity company that provides enterprise password management and Unified Access Management to help businesses securely adopt SaaS and AI tools. With over 180,000 business customers and $400M in ARR, the company has a fast-paced, dynamic culture focused on innovation and customer trust.