Job Description
Respond to incoming support requests via helpdesk and answering the support phone line, solving/identifying technical and software issues, and managing customer expectations. Support tasks may include configuring on-premise/hosted installations of Aquatic Informatics software products, answering software application questions, documenting issues/bugs, and assisting customers with application and technical issues. This role works within standard operating procedures and with a moderate degree of supervision by the associate’s leader and assists on assignments coordinated by others.
About Aquatic Informatics
Aquatic Informatics organizes the world’s water data to make it accessible and useful by providing software solutions for the rapidly growing water industry.