Remote Customer service Jobs • CRM

As a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. You will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times.

We are seeking a dedicated Resolution Center - Remote Call Center Specialist to join our team. As a key member of our customer service department, you will play a crucial role in resolving customer inquiries and concerns while working remotely. This position offers an exciting opportunity to contribute to our company's commitment to exceptional customer satisfaction.

Act as the bridge between technology and clients’ success, supporting both guests and landlords, ensuring smooth communication, fast issue resolution, and consistently high satisfaction levels. This role involves customer support, onboarding, problem resolution and cross-team collaboration.

We are looking for a compassionate and dedicated Care Companion to join our service center team. As a Care Companion, you will have the unique opportunity to guide our members through their family-forming journeys, starting from their initial interaction with Carrot. This role is primarily phone and email support, and you will be an integral part of the team. You will provide outstanding customer service and address questions and concerns.

Carrot is seeking a Customer Success Executive to support new and existing customers within our Strategic segment, ensuring their needs are met and that Carrot becomes a valued, ongoing part of their benefits offering. In this role, you will serve as a trusted advisor to HR benefits leaders, clearly communicate the value of Carrot’s offerings, and respond proactively to customer questions and requests.

The role owns the relationship from kickoff to renewal, ensuring each series launches on schedule, meets audience-growth targets, and delivers measurable thought-leadership value. Success hinges on proactive communication, deft project orchestration, and an ability to translate storytelling goals into a clear production cadence.

As Head of Customer Success, you will lead Highspot’s Customer Success organization, shaping the vision, strategy, and execution that ensures our customers achieve maximum value from our platform. This high-impact, executive role spans all customer segments owning the global CSM team and driving our post-sales engagement, adoption, and expansion strategy. You will be responsible for scaling and developing a world-class Customer Success organization, fostering strong customer partnerships.

We are seeking a proactive and strategic Customer Success Manager (CSM) to ensure our customers maximize their value from contentmarketing.ai. The CSM will be responsible for onboarding, engagement, retention, and expansion, working closely with customers to help them achieve their content marketing goals. This role requires strong communication, relationship-building, and problem-solving skills.

The Customer Training & Success Manager ensures that every new Lingraphica customer has the knowledge and confidence to use their device successfully. This role focuses on post-sale device training: helping customers and caregivers understand both the mechanics of device use and how to apply it in their daily lives. The Manager will also play a key role in shaping Lingraphica’s broader Customer Training & Success program.

The Customer Success Manager will manage a portfolio of clients using HubSpot’s CRM, marketing, sales, and service tools. Responsibilities include building strong client relationships, understanding their needs, and ensuring they get maximum value from HubSpot products. The role requires close collaboration with sales, marketing, and customer success teams to provide exceptional service and drive client growth.