Answer incoming customer calls after business hours
Schedule appointments, estimates, and upcoming service visits
Update customer records and job details in the CRM
20four7VA connects offshore independent contractors with clients worldwide, particularly in developed markets. They focus on improving business efficiency for clients through task-specific services provided by qualified contractors.
Define and oversee onboarding, adoption, retention, and renewal processes
Oversee global customer support teams and workflows
Manage and develop customer success and support team leads across regions
SoundMachine is a global music and technology company delivering licensed background music solutions to businesses worldwide. They have offices in Los Angeles and Madrid, and customers in more than 100 countries, SoundMachine supports thousands of locations across retail, hospitality, fitness, and commercial environments.
Serve as the primary point of contact for inbound customer inquiries.
Diagnose and resolve basic software and hardware issues.
Monitor customer health signals and flag at-risk accounts.
SoundMachine is a global music and technology company that delivers licensed background music solutions to businesses worldwide. With offices in Los Angeles and Madrid, they support thousands of locations across retail, hospitality, fitness, and commercial environments.
Partner with the VP of CS to develop and execute a Customer Success strategy.
Drive outcomes across retention, renewals, NRR, customer satisfaction, and customer growth.
Build, implement, and continuously improve scalable Customer Success processes.
Radiation Detection Company (RDC) is scaling, and Customer Success is a critical driver of retention, growth, and long-term customer value. They support hospitals, enterprise customers, and other high-value accounts in a regulated, mission-critical environment.
Respond to customer inquiries via phone, email, and chat in a timely, efficient and professional manner.
Troubleshoot customer issues, identify root causes, and provide effective solutions.
Guide customers on product usage, features, and best practices to enhance their experience.
WeSalute is a public benefit corporation that operates a two-sided marketplace connecting Brands and the WeSalute Community together, providing benefits and exclusive offers to its community members. They take pride in being able to give back to those who give so much to us and our society.
Reduce churn and downgrades by engaging customers at critical moments.
Provide product guidance and reinforce self-service resources.
Refine save motions, upgrade experiences, and adoption workflows.
Squire is a business management system designed for barbers, shop owners, and their communities. They provide custom-branded tools, resources, and guidance to help barbers attract and retain more customers, efficiently manage their shop operations, and increase their revenue. Founded in 2015, Squire is trusted by more than 30,000 barbers across 5,000+ shops in thousands of cities worldwide.
Guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism.
Help each new patient navigate the journey into care, from matching with the right therapist.
Be the first emotional touchpoint for individuals seeking mental health care.
Sailor Health focuses on revolutionizing mental health care for older adults, addressing a fast-growing and underserved healthcare segment in America. As a remote-first team, they are thoughtful and collaborative, rooted in purpose, although the exact size of their team is not mentioned.
Act as a front-line expert for external users and internal teams, resolving complex technical issues and data inquiries.
Consult with users to identify and implement the most efficient ways to use our tools for their specific needs.
Utilize SQL and API products to troubleshoot issues and help customers navigate complex datasets.
Yes Energy delivers real-time market data and electric power trading decision solutions. Over 1,000 market participants use Yes Energy solutions daily, and they have about 350 employees with offices in the US, UK, New Zealand, Japan, and Romania. Their culture is driven by innovation, high standards, teamwork, and growth.
Evaluate a weekly quota of agent interactions against the QA rubric, delivering scored evaluations with actionable written feedback.
Identify performance trends across individual agents/teams & present findings to team leads in weekly reporting.
Calibrate regularly with team leads to ensure consistent, fair scoring across all evaluators.
Owner.com provides an AI growth system for local restaurants, improving SEO, marketing, and online ordering to grow first-party orders. They are a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto, consisting of a team in the low hundreds.