The Member Support Representatives are the first line of assistance for users of Parchment's products within Higher Education and K12 Institutions we serve. The MSR is there to assist the Office of the Registrar, Admissions, IT and other key stakeholders from implementation throughout the life of the engagement. Directly supporting students in course discovery and registration through email, chat and voice channels.
The Customer Service Representative needs to be a dedicated, detail-oriented, and outgoing individual for our customer service team and will be responsible for managing interactions with doctors, handling contract processes via DocuSign, and ensuring a professional yet friendly experience for our clients.
Your tasks will include monitoring and managing all communication channels (telephone, chat, website). Independently processing customer inquiries, including invoice changes, offer adjustments and menu curation. Processing and resolving customer complaints and carefully documenting the cases. Ensuring fast, professional service and a positive customer experience. Managing and maintaining our profiles on rating platforms (e.g. Trustpilot, Google). Developing a deep understanding of our caterer portfolio and proactively suggesting ways to expand it. Quality checking incoming catering offers and coordination with partners. Creating reports on customer inquiries, complaints and sales activities. Collaborating with internal departments to optimize processes.
Embark on a rewarding journey with iKhokha as we seek a Customer Support Officer to join our thriving Product Division; you will be the frontline advocate, acting as a liaison between our valued customers and the various internal iKhokha 'hubs'. You will be responsible for addressing complaints and handling queries via calls and tickets with top-notch support.
As a Telechat/Phone Chat Support Specialist, you will assist customers through phone and chat platforms, serving as the first point of contact and providing exceptional customer service. You will promptly and accurately address customer queries and troubleshoot issues, generate sales leads and schedule appointments, and maintain detailed records. Staying up-to-date with product knowledge is also crucial.
Leads and inspires a team of Customer Success Managers, fostering their professional growth and empowering them to deliver exceptional customer onboarding, retention, and expansion. This role is crucial for cultivating strong customer relationships, driving strategic growth, and ensuring a world-class DISCO customer experience.
As a Client Experience Specialist, you'll help thousands of Americans connect with financial advisors. You will be the frontline voice of the company, facilitate communication, and schedule meetings between investors and financial advisors. You will engage directly with consumers via outbound calls (200+ calls/day expected) and consistently meet or exceed individual and team performance metrics. This is a remote position with a fixed schedule of Monday through Friday from 9am to 6pm EDT.
Carrot Fertility is looking for a Customer Success Manager I to both delight our Small Market Business partnership customers and support administrative and analytical excellence across the Customer Success team. For your Small Business partnership customers, you’ll ensure all operational aspects are tended to, support customer launches and maintain high levels of customer satisfaction, and respond to customer needs, questions, and requests. You’ll be a Customer Success files and data guru.
Engage with customers, documenting and providing advice on customer needs using our established workflow. Coordinate and dispatch work orders to stores as needed. Advise on services, parts, and maintenance packages that align with customer needs and preferences. Address customer inquiries regarding service outcomes, providing detailed explanations and recommendations to maximize customer satisfaction.
The Customer Support team is seeking a knowledgeable and customer-focused team member to join our team as a Customer Support Specialist! As a Customer Support Specialist, you will be the first point of contact for our fleet management software, providing basic technical support and product knowledge to our customers. You will play a critical role in ensuring customer satisfaction.