Provide accurate and timely customer support across channels while adhering to SLAs and identifying process improvements.
Execute daily operational workflows with precision, proactively flagging inefficiencies and suggesting solutions.
Conduct due diligence on listing applications and maintain positive relationships with customers and partners.
CoinGecko is a global leader in tracking cryptocurrency data, operating since 2014 and serving over 300 million page views across 100+ countries. The company offers remote freelance roles with a customer-centric culture focused on crypto education and operational excellence.
Accurately document call activity in CRM and prioritize outreach to ensure timely coverage.
This company is a partner of Jobgether, focusing on healthcare engagement programs. It offers a fully remote, collaborative environment with structured training and professional development opportunities.
Manage a book of accounts, drive renewals and expansions, and lead negotiation conversations.
Mentor junior team members and contribute to team strategy and process development.
Leverage data and CRM tools to inform client strategy and maintain accurate pipeline forecasting.
Committee for Children is a social enterprise dedicated to advancing children's well-being through developing essential human skills, best known for the Second Step® programs. They offer comprehensive benefits and foster an equitable, inclusive workplace culture with a focus on employee growth.
Manage a portfolio of 500–600 customers through digital-first engagement strategies.
Design and deliver digital campaigns aligned with lifecycle stages to drive adoption and retention.
Monitor customer health and usage data to identify risks and take proactive actions.
Abnormal Security uses behavioral AI to protect organizations from AI-powered cybercrime. They have 4,500+ enterprise customers and foster an inclusive, collaborative culture.
Manage customer interactions and assist clients with hotel reservation inquiries.
Ensure a seamless booking process while delivering exceptional customer support.
Maintain excellent client relationships and enhance the overall customer experience.
This company specializes in hotel reservation services and customer support for the travel industry. They foster a supportive, team-oriented culture with flexible remote work options and travel benefits.
Assist potential customers with navigating the online insurance shopping experience and obtaining quotes.
Answer and resolve basic administrative and billing questions from existing customers.
Use phone, chat, and email to communicate with customers and document interactions.
SimplyInsured is on a mission to eliminate fear in health insurance by helping small business owners purchase coverage. With over 20,000 customers and partnerships with major companies, they have a values-based culture focused on transparency and growth.
Lead, coach, and manage the Client Support team to meet KPIs and service levels.
Own day-to-day team operations including queues, scheduling, and CRM data.
Act as escalation point for client issues and drive process improvements.
Campminder builds software that supports summer camps in their digital transformation, creating value for an industry that enables meaningful experiences for kids. With over 100 employees, the company is stable, profitable, and known for a values-led culture emphasizing work/life balance, flexibility, and emerging technology.
Guide members from signed agreement through ongoing participation, coordinating onboarding with Finance, Legal, and Natural Resources.
Manage member lifecycle events including annual surveys, ownership changes, land transfers, easement reviews, amendments, and terminations.
Maintain accurate member records and documentation in Salesforce and SharePoint, and serve as the day-to-day contact for routine member questions.
Chestnut Carbon is a leading developer of nature-based carbon removal solutions, focused on generating high-quality U.S.-based forest carbon projects. The company has planted over 17 million trees across 30,000 acres and enrolled more than 175,000 acres, and is backed by Kimmeridge, fostering a collaborative and mission-driven culture.
Serve as primary point of contact for domestic customers via phone, email, web forms, and chat.
Process orders and provide distribution support, including permits, shipping, tracking, and account inquiries.
Maintain professionalism and empathy, escalating complex issues to higher-level specialists as needed.
ATCC is a global nonprofit that provides trusted biological materials for science and health. It is a mission-focused organization supporting critical life science research, with a culture centered on improving and saving lives.
Respond to customer inquiries via email, chat, text, and phone with timely and professional support.
Resolve issues accurately while adhering to company policies and maintaining detailed documentation in internal systems.
Collaborate with cross-functional teams to ensure customer needs are met and contribute to process improvements.
Fresh Prints is a New York-based custom apparel startup that partners with talented student entrepreneurs, providing working capital, training, and support to build businesses at their schools. It is a multi-million dollar business with a focus on empowering young leaders and fostering a collaborative culture.