Remote Customer service Jobs • CRM

As a Client Advocate, you will play an important role in supporting employers, brokers, and carriers while ensuring compliance and delivering exceptional customer service. You will be the go-to resource for inquiries related to ERISA compliance, COBRA, Medicare, SARs, IRS 5500 and ACA reporting, and other operational processes. This role includes customer support, technical assistance, compliance guidance, continuation administration, and leading ad-hoc projects.

This role is a hybrid of people leadership and customer relationship management, responsible for coaching and supervising a team of CSMs while also maintaining a small book of business. The Team Lead will ensure consistent delivery of exceptional customer experiences, directly contributing to the company’s goals. This role will help influence both the success of our customers and the development of our Customer Success team.

This leader will oversee the guest-facing service team and virtual property operations team, setting strategy and driving improvements in guest satisfaction, efficiency, and property quality. The leader will also bring experience managing adjacent virtual service functions, including Trust and Safety. This is a fast-moving role at a growing company.

Troubleshoot technical issues and provide actionable recommendations via chat, email, phone, and screen sharing. Engage with customers to ensure satisfaction. Maintain expertise in 10DLC and stay up-to-date on company products and services. Gather and share customer feedback with relevant teams to improve products and processes.

The Customer Success Manager will drive success for large customers and franchise partnerships, being the primary advocate for client relationships, ensuring they maximize value from CareAcademy's platform while achieving their training and workforce development goals.

PartsBase is seeking a Manager of Customer Success to lead and develop a team of 4–6 Customer Success Managers supporting customers across APAC and the Middle East. This is a player-coach role that drives team performance, ensures smooth customer onboarding, drives platform adoption, and increases retention and growth. It's a great fit for someone who’s ready to step up as a people manager while still staying close to customers and results.

You’re someone who’s upbeat, compassionate, and great at getting things done—while still making people (and pups!) feel genuinely cared for. You’ve got a love for dogs and a knack for clear, friendly communication. If you’re someone who can juggle tasks, solve problems, and make customers feel like they’re in the best hands, we’d love to hear from you!

The Contact Center Representative supports Shriners Children’s national 800 number and locations. They answer inbound domestic and international patient referral and general inquiry calls 24/7. Responsibilities include receiving patient referral requests, documenting patient information in Salesforce, determining the best location for patients, and routing general questions to appropriate departments.

As a licensed health insurance expert, you will support our members through their ICHRA journey, from enrollment through renewals, while playing a strategic role in scaling our service model through tooling and automation. The role involves identifying friction points in the member experience, proposing solutions, and helping us reduce manual support through smart design.

Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance. Field large volumes of inbound calls and chats and ensure best-in-class service standards. Strive to resolve customer issues and queries at first contact and escalate issues appropriately. Communicate effectively to build lasting customer relationships.