Remote Customer service Jobs · Problem-solving

• Assist existing and prospective clients.
• Provide outstanding service and product knowledge.
• Work with multiple clients throughout the day.

Assist existing and prospective clients within our organization. Provide outstanding service and product knowledge. Work with multiple clients throughout the day.

• Assist existing and prospective clients within our organization.
• Work with multiple clients throughout the day.
• Provide outstanding service and product knowledge.

• Deliver efficient support across email and chat, ensuring a customer-centric experience.
• Collaborate with internal teams to resolve issues and identify improvement opportunities.
• Take ownership of specialized areas and mentor junior colleagues.

Assist existing and prospective clients within our organization. Work with multiple clients throughout the day. Provide outstanding service and product knowledge.

• Resolve customer queries directly via help desk.
• Monitor team performance and ticket queues to ensure prompt resolution.
• Maintain and update internal and external support content based on common queries.

Supporting members through illness, recovery and return to work by providing them with disability benefits and proactive case management. Working and collaborating with a dynamic and talented team of professionals in a high-energy work environment. Helping members to realize their potential for productive lives, to the best of their abilities.

• Be the front line of the Client Support Team, answering inbound support inquiries and engaging with clients via a ticketing system.
• Resolve inbound partner and merchant support tickets, maintaining SLAs and tracking the status of all assigned tickets.
• Collaborate with CSMs, Engineers/Technical Support teams, and Onboarding/Risk/Compliance to ensure seamless handoffs and shared context.

• Manage customer support inquiries via multiple channels, ensuring timely and efficient resolution of issues.
• Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
• Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.

As a Product Support Specialist I, you’ll play a crucial role in ensuring our customers’ success by providing technical expertise, troubleshooting complex issues, and supporting internal teams. This position is ideal for someone who thrives on problem-solving, and is passionate about delivering exceptional customer experiences. You’ll handle escalated support cases, analyze data, prepare support documentation, and collaborate across departments to maintain customer trust and satisfaction.