The Customer Service Agent enhances the Hims & Hers customer experience by addressing non-medical inquiries through phone, email, chat, and EMR systems. This role contributes to the mission by ensuring high levels of customer satisfaction, productivity, and quality in every interaction. All Customer Service Agents on the Hims & Hers Team work remotely from home.
Play a crucial role in supporting the Transaction Fraud and Disputes team in their daily operational needs. Support the Quality Assurance Lead and a team of remote agents and is responsible for handling agent request tickets, determining write-off approvals, managing queue volumes, and coordinating agent movement. Interact directly with customers and even law enforcement.
You will play a crucial role in ensuring the successful integration and implementation of processes within your assigned practice and maintaining accountability and driving adherence to established standards. You will identify and analyze processes around various departments to streamline operations and reduce inefficiencies.
As a Telechat/Phone Chat Support Specialist, you will assist customers through phone and chat platforms, serving as the first point of contact and providing exceptional customer service. You will promptly and accurately address customer queries and troubleshoot issues, generate sales leads and schedule appointments, and maintain detailed records. Staying up-to-date with product knowledge is also crucial.
Support Clients with Enthusiasm! We are seeking enthusiastic, hard-working, and friendly individuals to join our team and provide exceptional support to our vast network of clients. This pivotal position relies on outstanding people skills and a deep commitment to upholding our mission: “to protect every child and serve all working people.” Imagine the possibilities of this 100% remote position, where you can achieve an incredible living while having the freedom to choose working hours that align with the needs of YOU and your family.
Answers telephone calls using an automated system and responds to basic customer questions, providing consultancy on insurance and healthcare. Processes calls to meet service level agreements, records calls, and updates account history. Interfaces with team members, management, and customers in reference to customer service issues.
Deliver an exceptional customer experience using multiple communication channels. Respond to customer inquiries and complaints competently and courteously. Research and resolve complex customer issues and complete required documentation. Provide information and guidance to clients and escalate issues as needed.
The Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to various user types across a number of verticals and product areas via email and live messaging channels. The role involves enhancing the customer journey and advocating for customer needs, working in collaboration with Customer Success, cross-vertical operational teams and Sales.
This role is a mix of customer support, product testing, and close collaboration with our developers to help improve the user experience. You'll answer customer inquiries clearly and efficiently, aiming to fully understand and resolve their issues. You'll also investigate user problems, replicate issues when needed, and communicate findings to the development team.
This position involves assisting vacation rental homeowners in the Guestworks Program, serving as the primary point of contact and helping them navigate account-related questions, financial statements, rates, and revenue insights. You will provide clear, accurate, and timely support while ensuring homeowners feel supported in managing their rental business.