Remote Customer service Jobs · Problem-solving

• Respond to customers efficiently and in a timely manner using live chat.
• Investigate and resolve customer issues quickly, contributing ideas to improve support quality.
• Represent the brand, providing an engaging and positive customer experience by knowing the product inside and out.

Planner 5D started as an app for floor plans and interior designs, and it is now a unified destination for home improvement and design for over 100 million users globally. They aim to streamline the design process, offering a platform available on Web, iOS, Android, Windows, and MacOS. They are funded by international VCs and foster a collaborative environment across different countries and time zones.

• Manage a high volume of inbound client communications across multiple channels.
• Handle phone inquiries professionally and efficiently, maintaining an average response time of under 3 minutes.
• Document all client interactions thoroughly in our CX platform to ensure seamless follow-up and support.

[solidcore] is a fitness company. They are looking for a empathetic, strategic, and mission-driven team member to join their CX Operations team.

• Respond to customer inquiries via phone, email, and chat in a timely, efficient and professional manner.
• Troubleshoot customer issues, identify root causes, and provide effective solutions.
• Guide customers on product usage, features, and best practices to enhance their experience.

WeSalute is a public benefit corporation that operates a two-sided marketplace connecting Brands and the WeSalute Community together, providing benefits and exclusive offers to its community members. They take pride in being able to give back to those who give so much to us and our society.

• Reduce churn and downgrades by engaging customers at critical moments.
• Provide product guidance and reinforce self-service resources.
• Refine save motions, upgrade experiences, and adoption workflows.

Squire is a business management system designed for barbers, shop owners, and their communities. They provide custom-branded tools, resources, and guidance to help barbers attract and retain more customers, efficiently manage their shop operations, and increase their revenue. Founded in 2015, Squire is trusted by more than 30,000 barbers across 5,000+ shops in thousands of cities worldwide.

• Manage and maintain customer payment plans, ensuring accuracy and continuity
• Proactively contact customers to support retention and prevent cancellations
• Handle inbound and outbound customer inquiries related to payments and accounts

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Their teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions.

• Assist customers via various platforms & handle concerns.
• Schedule maintenance, repairs, and follow up with vendors.
• Conduct 10K maintenance follow-ups and support claims.

Greenhouse provides recruiting software. I am unable to find any information on the company size or culture in the job posting.

• Act as main liaison between client and data services execution team, offering frequent project status updates to all stakeholders
• Oversee increasingly complex data conversion projects, often involving multiple source systems
• Conduct customer training in preparation for data migration tasks

Applied Systems is transforming the insurance industry with innovative software and services. They have 40+ years of experience and they foster a culture built on values that make them indispensable to each other.

• Provide expert guidance and personalized support to parents.
• Address client inquiries about course offerings and teaching methods effectively.
• Meet enrollment targets and improve resource conversion rates.

Think Academy US, a subsidiary of TAL Education Group, is an education technology company that provides K-12 extra-curricular learning services through science and technology. They aim to foster critical thinking and logic skills through innovative teaching techniques, serving over 6 million students weekly.

• Assist customers with inquiries, account navigation, payments, and account changes via phone or email.
• Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately.
• Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively.

Above Lending is a next-generation financial services company providing simple and transparent products aimed at helping clients achieve their personal finance goals. They are committed to making credit more affordable and accessible with competitive rates and personalized support.

• Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner
• Resolve customer issues and complaints with patience and empathy, working toward mutually beneficial solutions
• Document customer interactions accurately in the CRM system and maintain detailed records of all transactions

LesBaird Consulting LLC provides professional support services to businesses seeking to improve efficiency, streamline operations, and achieve sustainable growth. The company delivers tailored solutions that align with each client’s unique goals and organizational needs.