Customer Support Specialist (Brazil)

This role is a mix of customer support, product testing, and close collaboration with our developers to help improve the user experience. You'll answer customer inquiries clearly and efficiently, aiming to fully understand and resolve their issues. You'll also investigate user problems, replicate issues when needed, and communicate findings to the development team. You will test new features and updates before they go live, providing feedback and reporting bugs or improvements. A strong sense of ownership for the success of the entire company will be expected.