Manage a high volume of incoming customer queries and identify customer needs.
Build sustainable relationships with customers through open communication and provide accurate information.
Handle customer complaints, providing solutions within defined time parameters and following up to ensure resolution.
PLOS is committed to open science, removing barriers, and promoting inclusion in knowledge creation and sharing. They publish research outputs and are supported by a global in-house team and partnerships with scholarly organizations.
Resolving issues through phone, chat, and email in a fast-paced environment.
Providing excellent client support by engaging clients and providing clear communications, investigations, and aiding in quick resolution.
Troubleshooting and performing in-depth investigations to work towards determining the root cause of client/feature issues and deliver solutions.
Absorb Software provides online training solutions to leading organizations around the world. They are a remote-first company with a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity.
Assist Relais & Châteaux clients and travel agencies in creating memorable stays.
Advise, propose, and reserve unique experiences with a high level of personalization.
Actively contribute to revenue development by achieving set objectives and ensuring customer satisfaction.
Relais & Châteaux is a values-driven organization within a global network of excellence. They offer a supportive, high-standard, and people-centric workplace, fostering both personal and professional development.
Solving tickets per week across various Remote verticals.
Maintaining productivity standards with high attention to detail and customer advocacy.
Responding promptly to standard tickets via email and live messaging.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With core values at heart and a future-focused work culture, the Remote team works tirelessly on ambitious problems, asynchronously, around the world.
Answer end-user questions by supporting phone calls, chats, and web inquires.
Take ownership of assigned client accounts by managing and resolving issues from start to finish.
Deliver fast, accurate, and friendly solutions that create a great client experience.
Encoura empowers students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Encoura's expertise spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities.
Engage with collectors through chat, email, and phone support, providing knowledgeable assistance.
Handle complex account questions and resolve issues with empathy and care.
Gather customer feedback to identify trends and suggest improvements to the user experience.
Alt is unlocking the value of alternative assets, starting with the $5B trading-card market. They let collectors buy, sell, vault, and finance their cards in one place and they are backed by leaders at Stripe, Coinbase, Seven Seven Six, and pro athletes.
Own and resolve complex customer scenarios with a strategic mindset.
Lead process improvement efforts and improve customer satisfaction.
Identify operational gaps through data analysis and field feedback.
Artera is an AI startup that develops medical artificial intelligence tests to personalize therapy for cancer patients. They are on a mission to personalize medical decisions for patients and physicians on a global scale.
Manage customer-facing project services and coordinate with internal teams to onboard clients.
Initiate, plan, and design project timelines based on client specifics and resource availability.
Communicate project status and milestones to the client in a consistent and effective manner.
FinQuery delivers accounting automation with a focus on contract-driven accounting. Their AI platform streamlines financial contract management for controllers and finance teams. They serve over 8,500 customers worldwide and have been recognized as one of the fastest-growing companies for five years.
Monitor, prioritize, and coordinate clients’ overall status of technical support tickets and issues.
Proactively build strong relationships with key contacts of the customer operations organization.
Drive resolution for escalations, partnering with technical teams to bring issues to resolution.
Amwell transforms healthcare for all through technology and innovation. With almost two decades of experience, they serve large healthcare organizations in the U.S. and worldwide, fostering a culture of respect, inclusion, and collaboration.
Address customer questions and concerns on all products and services via phone, email, and chat.
Manage inbound calls, identify customer needs, and provide solutions, while maintaining call control without a script.
Participate in efforts to support customer satisfaction, maintain quality, and adapt to different personality types.
Five Star Solutions is committed to cultivating a professional and diverse workforce by hiring the best people. The company values diversity and is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.