Assess, identify, and resolve dental provider inquiries regarding claims, eligibility, and benefits via phone in a timely and professional manner.
Research and handle complex requests, manage personal inventory, and ensure effective follow-up to meet quality and business metrics.
Communicate clearly with providers, peers, and leadership, and contribute to divisional and corporate goals while fostering a team-based environment.
Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston, serving 2.8 million members for over 75 years. We are consistently ranked among the nation's best health plans and are dedicated to creating an inclusive, wellness-focused culture that promotes work-life balance.
Provides customer service solutions and resolves inquiries within service level agreements.
Operates independently using guidelines to match customer needs with products and services.
Uses tools like ServiceNow to track issues and support continuous improvement.
Cayuse Talent Solutions, LLC provides staffing and workforce solutions. They are a temporary staffing firm that emphasizes high-quality customer service and professional growth.
Act as a second point of contact for complex technical issues, handling voice, SMS, WhatsApp, and integrations.
Analyze, reproduce, and resolve issues in collaboration with Engineering, Product, and Success teams.
Create and maintain internal documentation while training frontline support on technical topics.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. We have a diverse team of 45+ nationalities and a culture of ownership, continuous learning, and thoughtful speed.
Interact with customers via phone to understand their needs and provide tailored solutions.
Maintain high customer satisfaction by exceeding expectations and ensuring timely service.
Think quickly and creatively to solve unprecedented issues in a high-volume call environment.
HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company with a diverse and passionate team, committed to inclusivity and collaboration.
Provide exceptional customer service via phone and email to resolve issues for MaxPreps users.
Enter high school sports data such as rosters, schedules, and scores with high accuracy.
Utilize MaxPreps live-scoring tools to cover football games on Fridays and Saturdays.
PlayOn is a growth-stage company backed by KKR that champions the spirit of play in high school sports, offering a fan engagement platform with ticketing, streaming, and more. The company values accountability, collaboration, growth, and fairness, with a culture of teamwork and persistence.
Provide Tier 2 support for customer service and technical inquiries via phone and email.
Troubleshoot and resolve escalated customer issues efficiently and professionally.
Hydrow builds connected fitness equipment that combines hardware, software, and immersive content to deliver on-water rowing experiences at home. They are a diverse team of athletes, entrepreneurs, engineers, and creatives who value inclusivity.
Own the full client lifecycle for protocols using Anchorage Digital's token vesting product, from demo through support and relationship management.
Drive operational and data execution by managing client spreadsheets, configuring APIs, and coordinating with engineering on bug fixes.
Manage a portfolio of protocol clients, handle ongoing operational needs, and identify upsell opportunities through client interactions.
Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and security infrastructure. Founded in 2017 with over 600 employees, it is funded by leading investors and has offices in the US, Portugal, and Singapore, valuing the company at over $3 billion.
Onboard new users - Oversee the activation process for new users, ensuring a seamless introduction to our platform.
Own customer inquiries - Act as the primary point of contact for customer inquiries, resolving issues promptly to maintain high satisfaction levels.
Generate revenue - Collaborate with the sales team to support customer success and facilitate upsell activities, directly affecting the LTV of a customer.
We are an education technology platform that connects the best teachers with students who need them. Backed by $15m in Series A funding, we have a collaborative and ambitious global team.
Manage inbound and outbound communications to resolve customer inquiries.
Connect with customers via phone, email, chat, or social media to resolve questions or concerns.
Track call related information for auditing and meet sales objectives.
TP is a leading global provider of digital business services, partnering with world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, TP prioritizes a culture of inclusion and diversity where every employee feels valued.
Handle inbound and outbound customer inquiries with professional excellence, resolving issues on the first call.
Provide excellent customer service through active listening, de-escalation, and appropriate communication.
Track call information for reporting, escalate issues when necessary, and upsell if required.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology. With a global workforce of 500,000 across 300 languages, we prioritize inclusion and diversity and are committed to supporting those who serve.