Oversee daily claim workflows ensuring accuracy, timeliness and adherence to compliance requirements within Required SLAs.
Own team performance across CSAT, Quality, Productivity, Aging, and SLA, translating results into clear action plans.
Coach and develop team members through 1:1s, performance management and targeted development plans.
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions. Extend works with more than 1,000 leading merchant partners across industries and our headquarters is in downtown San Francisco.
Respond to customer requests via multiple channels, updating CRM systems with relevant information.
Build strong customer relationships by handling inquiries with speed and professionalism.
Promote customer retention and loyalty by supporting successful inquiry outcomes.
Concentrix is a global technology and services leader that powers the brands of the future, helping well-known brands improve their businesses with technology and integrated solutions. They're a large company with over 440,000 employees globally and a culture focused on career growth and recognition.
Work as a liaison between the NAF borrower and NAF Loan Officer.
Build rapport on initial call, take detailed notes, communicate outcome, and follow up with leads as needed.
Exceed minimum standards for level of effort and transfer performance.
They connect borrowers who are eligible for a refinance or are in the market for a new home with a Loan Officer. The company's culture involves effectively communicating with customers and Loan Officers through email, chat, and telephone conversations, and providing a high level of customer service.
Own and manage assigned health plan accounts, ensuring customer success and relationship management.
Build strong relationships with client stakeholders while navigating difficult conversations and escalations.
Coordinate with Engineering, Product, and other teams to resolve issues effectively.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against a role's core requirements. They identify the top-fitting candidates and share this shortlist directly with the hiring company.
Possess strong oral and written communications skills.
Exhibit excellent interpersonal skills using tact, patience, and courtesy.
Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable.
SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. With over 53 years in operation as a family-owned business, SMI has grown to over 600 employees across the country, and considers its employees and customers as part of their extended family.
Lead, coach, and develop a blended team of Customer Success Advisors (CSAs) and Technical Leads (TLs).
Drive measurable outcomes in customer adoption, value realization, renewal readiness, and overall account health.
Serve as the Customer Success product SME for aligned PerfectServe solutions.
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!
Aligning with Clickstop’s Core Values to drive our culture and business forward.
Providing industry best customer experience for one of our e-commerce brand, Fasteners Plus.
Demonstrating our commitment to our brand promise by providing the customer with what they want, when they need it on their first call.
Clickstop is an award-winning company with a great culture. They seek employees ready to work in an environment where they are allowed freedom and the responsiblity to act like an owner and have a passion for helping customers.
Serve as the primary point of contact for assigned Mid-Market customer accounts and continually delight customers with a positive, customer-centric attitude
Meet and exceed team and individual metrics
Build strong relationships with customer administrators and conduct regular check-ins to assess end-user adoption, customer satisfaction, and program success.
Motus is the definitive leader in mobile workforce solutions with a platform that simplifies the reimbursement and management of vehicle, device, and location costs through personalized calculations. Their team is the heart of their culture, and they live by their WorkLife Pillars every day – WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere and WorkTogether.
Provide omnichannel assistance to members and potential members via in-depth knowledge of all credit union departments.
Create consistent positive member experiences through active listening, de-escalation skills, and knowledge of Connexus products/services/processes.
Maintain trust and integrity by ensuring members' information and transactions are held in confidence and safeguard members’ assets through strict adherence to risk mitigation procedures.
Connexus Credit Union is a member-focused cooperative that returns profits to member-owners through high yields and competitive loan rates. They are a remote-first employer fostering collaboration and high performance, holistically caring for and developing their employees.
Relativity is a company that helps customers meet their goals using the Relativity suite of products. They solve big data challenges in the legal tech industry and value their employees.