The Customer Service Agent enhances the Hims & Hers customer experience by addressing non-medical inquiries through phone, email, chat, and EMR systems. This role contributes to the mission by ensuring high levels of customer satisfaction, productivity, and quality in every interaction. All Customer Service Agents on the Hims & Hers Team work remotely from home.
Engages the guest with an unmistakable sense of courtesy, generosity, and professionalism while ensuring that every guest request or challenge is handled promptly with genuine care and escalated when necessary. Maintains and clearly communicates appropriate, site-specific knowledge regarding all hotel and room features and amenities for requested properties. Answers incoming calls in a polite, friendly and professional manner using a cheerful and pleasant voice.
Play a crucial role in supporting the Transaction Fraud and Disputes team in their daily operational needs. Support the Quality Assurance Lead and a team of remote agents and is responsible for handling agent request tickets, determining write-off approvals, managing queue volumes, and coordinating agent movement. Interact directly with customers and even law enforcement.
You will play a crucial role in ensuring the successful integration and implementation of processes within your assigned practice and maintaining accountability and driving adherence to established standards. You will identify and analyze processes around various departments to streamline operations and reduce inefficiencies.
As a Telechat/Phone Chat Support Specialist, you will assist customers through phone and chat platforms, serving as the first point of contact and providing exceptional customer service. You will promptly and accurately address customer queries and troubleshoot issues, generate sales leads and schedule appointments, and maintain detailed records. Staying up-to-date with product knowledge is also crucial.
This job receives, formats, and processes client press releases to distribute to the media and other recipients accurately and in a timely manner while ensuring company standards and objectives. Orchestrates and executes the efficient processing of client press releases including validating content, formatting pictures/videos, validating hyperlinks, and editing/modifying press releases on the website in English and French.
Lead the design and execution of initiatives that enhance how learners and enterprise clients interact with our e-learning platforms. Serve as the voice of the customer across the organization—bringing insights, empathy, and action to every interaction. Your leadership will be pivotal in driving satisfaction, platform adoption, and long-term user value.
This role ensures the smooth, high-quality delivery of our brand strategy and creative work. You’ll act as a bridge between our clients and internal teams, managing timelines, deliverables, communications, and coordination from kickoff through completion. This is a 3–6 month contract with the strong potential to transition into a full-time role.
Promptly and professionally respond to member, client and provider questions through multiple channels, including telephone, email, fax and U.S. mail communication. Accurately communicates eligibility, benefit, claim status and payment information. Document information in the customer relationship management system. Understand the importance of adhering to regulatory requirements. Meet or exceed quality standards and call center metrics.
This role offers an unprecedented opportunity to impact our industry-leading Success Team. You will become an integral part of our Success Team, working alongside our enterprise billing success team to become an expert in the Prompt billing/reporting suite. This role involves troubleshooting issues within our billing modules, identifying trends in billing needs, enhancing our internal knowledge base and more.