Carrot is seeking a Customer Success Executive to support new and existing customers within our Strategic segment, ensuring their needs are met and that Carrot becomes a valued, ongoing part of their benefits offering. In this role, you will serve as a trusted advisor to HR benefits leaders, clearly communicate the value of Carrot’s offerings, and respond proactively to customer questions and requests.
The Customer Advocacy Manager is a customer facing role that is focused on being a single point of contact for our most strategic customers for all things support related. This position is responsible for driving accountability and customer outcomes. The candidate must be able to manage customer expectations in stressful situations, coordinate support activities to delight the customer, escalate internally and with the customer when required, provide guidance and generate and report status and metrics.
The Customer Success Manager (CSM) is the primary point of contact and orchestration lead for all matters related to Impact features and benefits, depending on the customer’s Impact package. They drive customer interactions and ensure that the Impact Team meets the timelines and deliverables outlined in the Customer Impact Plan. Ultimately, CSMs aim to ensure customers achieve their desired outcomes and foster a strong relationship to enhance customer satisfaction and retention.
As a Senior Customer Success Manager, you will manage long-term customer relationships, becoming a trusted advisor to strategic customers. You'll work with executive stakeholders, ensuring high-level service and ROI through thoughtful product adoption. Partnering cross-functionally with sales, onboarding, and product teams, you'll add value by developing strong customer relationships that drive adoption, retention, and satisfaction. You'll also strategize with customers to meet their goals.
We are looking for a Central Support Agent to join our Home Operations crew to remotely provide owner services and engage our owners throughout their ownership journey. This person will partner with our in-market home managers to ensure delivery of our service promise and will deliver a world-class experience to our Owners by receiving and responding to a variety of requests.
The Onboarding team supports new customers right when they need it most by migrating important content and providing personalized trainings. In this role, you will collaborate closely with Sales, Account Management, Product, and customers across the entire journey. You will manage multiple projects at the same time and make sure none of them are left forgotten or fall through the cracks and lead each project and take full ownership.
As the Customer Onboarding Manager, you will lead mid-to-large market customers to adopt and achieve long-term success with the Kojo platform by coordinating and delivering strategic implementation plans that meet customer business needs. You will ensure continuous strategic alignment across teams and with customer contacts, and provide customized solutions for a seamless customer experience.
As an Implementation Specialist at Secureframe, you will own the onboarding experience for our small-to-mid-sized (SMB) customers, guiding them through the implementation process. You’ll ensure they understand how to configure and adopt the platform, and set them up for long-term success. This customer-facing role requires excellent English communication skills and the ability to manage multiple customer projects simultaneously.
You will be a strategic technical consultant and team lead providing expert guidance on connectivity solutions for consumer credit products. Use deep technical knowledge to support clients, mentor team members, and guide excellence across technical service engagements. You will report to the Director of Business Implementation.