Drive and own Strategic partnerships with clients and act as the primary point of contact for assigned accounts.
Act as a trusted advisor to customers to drive adoption of solutions and ensure they leverage value.
Maintain customer engagement levels and support customer NPS scores.
PointClickCare helps providers deliver exceptional care. They are a leading health tech company that’s founder-led and privately held, empowering employees to push boundaries and innovate.
Partner with customers to translate pre-sales command plans and desired business outcomes into actionable objectives.
Guide customers on how to best use the GitLab platform, including common DevSecOps best practices and CI/CD.
Own a book of customers and drive adoption, retention, expansion, and overall satisfaction through strategic engagement.
GitLab is the intelligent orchestration platform for DevSecOps. It enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. The company has more than 50 million registered users and more than 50% of the Fortune 100 trust GitLab and its high-performance culture, which is driven by its values and continuous knowledge exchange.
Provide post-go-live administrative support for multiple clients
Solutioning and configuration of Vault applications to meet customer needs
Assistance with Quality processes including SOPs, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training
Veeva Systems helps life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies, they surpassed $3B in revenue and are a public benefit corporation committed to balancing the interests of customers, employees, society, and investors.
Understand the operational construct of integration partners to help them navigate how Anchorage Digital serves their operational needs.
Apply expertise in both institutional and retail crypto landscapes to anticipate client needs and advocate internally on behalf of partners.
Act as the point of contact for partners, resolving high-priority escalations and managing cross-organizational dependencies.
Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. They are a diverse team of more than 600 members, united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.
Manage projects for public sector clients, overseeing scope and timelines.
Serve as a trusted advisor, anticipating customer needs based on data.
Coordinate across teams to optimize customer service delivery.
Granicus is dedicated to transforming the Govtech industry by uniting governments and their constituents through technology. With 25 years of experience, they serve 5,500 federal, state, and local government agencies, empowering stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada.
Intimately understand the operational construct of our integration partners to help them navigate how Anchorage Digital serves their operational needs; manage a team that provides day to day client servicing and inquiry management support for these partners.
Apply expertise in both institutional and retail crypto landscapes to anticipate client needs and advocate internally on behalf of our partners for product enhancements and services that serve a diverse user base with a white-glove service mindset.
In collaboration with GTM, operations, and technical teams, act as an owner in developing specialized processes and procedures to ensure our support model develops alongside the business strategy of our partners.
Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. They enable institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. With over 600 employees, Anchorage Digital values inclusivity and diversity, aiming to create a welcoming workplace where everyone feels respected and supported.
Serve as a customer’s go-to technical advisor, owning day-to-day project management and escalation.
Act as the subject matter expert of the relationship and understand all facets of the partnership.
Manage the overall project charter, collaborating with stakeholders to deliver world class solutions and experiences.
Branch empowers workers with financial freedom by helping companies accelerate payments and providing working Americans with accessible, free financial services. They're committed to building and delivering more inclusive, transparent, and frictionless financial products, valuing a diversity of opinions and working styles.
Be the face of Insider One to our clients and the bridge between their needs and our technology.
Help clients understand their needs and ensure they utilize our technology to its fullest.
Develop and maintain key account plans to boost the value we provide to our client's organization.
Insider One is a platform that delivers marketing and customer engagement solutions. They have 1,500+ team members across 30+ offices and are backed by investors like Sequoia Capital and trusted by 2000+ customers including Samsung and Nike.
Manage a portfolio of mid-tier clients across the full customer lifecycle.
Lead implementation coordination, and ensure long-term client success through strategic engagement and program reviews.
Proactively identify opportunities for improvement and expansion.
Granicus is dedicated to building and maintaining technology that transforms the Govtech industry by connecting governments and constituents. With 5,500 federal, state, and local government agencies served, they empower stronger relationships between government and residents across multiple countries, fostering meaningful change for communities globally.
Own the health and success of customers from go-live through to renewal.
Proactively engage clients and identify opportunities for growth.
Collaborate with product and engineering teams to drive product development.
Narvar simplifies the everyday lives of consumers by focusing on the post-purchase customer journey. They work with 1500+ brands and have served over 125 million consumers worldwide.