Guide and mentor customer support team members towards achieving operational goals.
Ensure excellent team communication, problem-solving, and professional etiquette for highest customer satisfaction.
Collaborate with managers from other departments to discuss issues and process improvements.
We are building an open, safe and sustainable marketplace for gamers. Our marketplace supports close to 20m+ active users and is growing fast, with a culture of trust and safety.
Lead enterprise implementations from sales handoff through launch, managing scope, milestones, risks, and resources.
Drive post-launch customer success, including adoption, value realization, and renewal strategies.
Establish governance through steering committees, business reviews, and cross-functional alignment.
Ovatient is a virtual-first healthcare services company that delivers accessible virtual primary care, urgent care, and behavioral health in partnership with health systems. Founded by The MetroHealth System and MUSC Health, the company values ownership, respect, systems thinking, boldness, and connected care.
The PSM acts as the primary customer advocate and leader for high-touch engagement with strategic customers, ensuring alignment with their success goals.
The PSM coordinates post-sales activities across sales, technical support, and engineering teams to deliver enhanced support and resolve issues.
The PSM provides proactive account management including quarterly reviews, case monitoring, and on-site visits to ensure customer satisfaction.
We provide end-to-end, cloud-driven networking solutions trusted by over 50,000 customers globally. We are committed to fostering an inclusive workplace and have double-digit growth year over year.
Build deep expertise across Hatch's full suite and deliver fast, high-quality onboarding at scale.
Own a high-volume book of SMB accounts, helping customers activate quickly and see measurable revenue impact.
Help build the foundation of Hatch's scaled Customer Success motion during a pivotal stage of growth.
We are an AI-powered customer communication platform that helps businesses increase conversion and retention. Recently acquired by Yelp, we operate as a standalone product and are expanding to help thousands of businesses unlock revenue.
Lead day-to-day project management for partner implementations, tracking milestones, dependencies, and open items.
Prepare polished partner-facing materials including project plans, presentations, and decision logs.
Coordinate cross-functionally with clinical, operations, finance, legal, and provider operations teams.
Chamber Cardio is rebuilding the cardiology system by partnering with independent cardiologists to improve outcomes through technology and operational tools. As a growing startup, they value low ego, empathy, courage, ownership, and grit.
Build and maintain strong relationships with senior executive clients across EMEA to drive engagement and retention.
Coordinate and execute virtual and in-person client events, including executive roundtables and market briefings.
Manage client onboarding, track engagement metrics in Salesforce, and support strategic commercial initiatives.
FrontierView provides strategic insights, executive roundtable events, and analyst advisory support across 200+ markets to help clients grow and win globally. It is part of FiscalNote, a leader in policy and global intelligence, committed to building a diverse and inclusive workforce.
Analyze customer requirements and promote the highest value application of ExtraHop.
Secure contract renewals and identify growth opportunities.
Engage end-users to provide targeted assistance and enablement.
ExtraHop provides network detection and response (NDR) solutions to help organizations detect and respond to cyber threats. The company values integrity, innovation, and teamwork, and has been recognized as a leader by major analyst firms.
Serve as the primary point of contact for top mid-market customers, owning outcomes end-to-end with success plans, onboarding, and adoption.
Drive renewals, product adoption, and expansion opportunities in partnership with Account Executives, while monitoring health signals.
Partner cross-functionally with Sales, Engineering, and Product to improve the customer experience and provide roadmap feedback.
Centralize builds a relationship intelligence platform that redefines CRM in the AI era, helping companies navigate trust in complex deals. They have grown 5x in the last year, raised a Series A led by NEA, and are used by Webflow, Intercom, Brex, and others.
Design and launch digital Customer Success programs across the employer lifecycle, including automated onboarding, activation, and renewal campaigns.
Build customer health scoring models and dashboards to track engagement, adoption, and program ROI for a B2B2C model.
Own customer inquiries and escalations for tech-touch accounts, establishing triage paths and feeding insights back into program improvements.
Tapcheck is a digital platform offering on-demand pay access to earned wages, helping employees relieve financial stress without high-interest loans. The team is passionate about improving financial wellness and values humility, grit, and continuous improvement in a collaborative environment.