Manage MENA customers, proactively drive adoption and retention, and build relationships to ensure maximum impact. Work with Customer Success Managers and Account Directors as the primary partner contact; orchestrate efforts to keep adoption and usage high while driving value recognition. Provide best use cases and consulting to help partners use our products effectively.
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The Issue Resolution Officer develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. This officer is the first port of call for customers, working with various teams to ensure quick resolution of issues and provide suggestions on how to optimize the customer experience.