Lead day-to-day CX operations across U.S. and EU for Primal Harvest.
Manage internal support team, BPO vendors, and AI-enabled tools to improve retention.
Analyze customer feedback and metrics to drive continuous improvement.
Primal Harvest is a leading holistic wellness brand offering natural supplements for immunity, gut health, sleep, and joint care. Founded in 2018, the DTC company has international hubs in Miami and Cologne and focuses on transparency and customer trust.
Own async email tickets and backlog items from intake to resolution, responding with clarity and warmth.
Follow documented workflows and escalation guidelines, ensuring proper tagging, categorisation, and documentation.
Participate in weekly trend reviews, spot patterns in recurring issues, and contribute to knowledge base updates.
ALX Africa is a non-profit organisation dedicated to unlocking Africa's digital future by providing world-class tech skills training and career acceleration programmes. With 347k+ graduates since 2020 and hubs in 8 cities across Africa, they aim to empower 2 million Africans with sustainable tech careers by 2030, fostering a community of innovative leaders.
Own merchant onboarding and KYC reviews, transaction monitoring investigations, and PEP/sanctions screening for your portfolio.
Execute against existing compliance frameworks, turning policy into real decisions on live cases with a risk-first mindset.
Collaborate with cross-functional teams to spot and fix process gaps, and support audits and regulatory reporting.
PawaPay is a pan-African fintech enabling local payment channels used by the mass market to both local and international merchants. They operate in a scale-up mode with an entrepreneurial spirit and a modern, professional working culture, with team members spread across Europe, Africa, and Asia.