The primary responsibility is to deliver high-quality customer support to Korean-speaking users of our multi-currency digital asset exchange and derivatives platform via available online communication channels. You will ensure strict adherence to KYC verification for financial transactions in both cryptocurrency and fiat currencies, as well as handling other sensitive account-related matters with accuracy and confidentiality.
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Be the Voice of our customers and a key representative of our company, addressing complex product enquires and technical issues that go beyond the scope of Tier 1 support. You will engage with both B2C and B2B customers, adapting support approaches to meet the unique needs of each user. Collaborate with the Operations Lead to enhance customer-focused processes, ensuring our service consistently sets industry standards.
As an Ops Specialist, you will be accountable for conducting account verification, detecting and preventing fraudulent activities, processing player redemptions and maintaining compliance with company policies and procedures. You will also proactively detect and prevent fraudulent accounts and suspicious transactions; review transaction reports; conduct KYC procedures; manage payments operations; and collaborate with internal teams.