As a Member of Client Experience, CXM (Crypto Native) you are responsible for delivering unparalleled white glove service to our clients throughout the onboarding process and on-going account management activities. You will ensure an excellent onboarding experience and providing attentive care to our clients by responding to their inquiries in a timely and thoughtful manner, while managing their operational needs in a risk conscious way.
Job listings
Unlimited PTO
Phantom is seeking a Senior Customer Support Agent to lead live chat support for debit cards and banking, handling sensitive issues, coaching teammates, and improving customer support. Crypto experience is a plus. Professional discretion and adherence to security/privacy standards are required in this confidential role.