We are seeking a detail-oriented Operations Specialist with a focus on fraud prevention, KYC compliance, and payment management to join our expanding team. Early detection and prevention of fraudulent accounts and suspicious transactions through comprehensive analysis and review of transactional data. Conducting KYC procedures to verify customer identities and assess risk levels. Managing the entire payment process, including receiving, processing, verifying, and reconciling invoices.
Job listings
$36,000–$40,000
USD/year
Respond to player inquiries via email with timely, professional, and effective resolutions, upholding standards of game integrity, compliance, and security. Perform detailed customer verifications and ensure compliance with regulatory requirements. Handle complex or escalated issues with professionalism and delivering excellent service. Work closely with internal teams focused on game integrity, compliance, and security to address and resolve customer concerns. Follow established workflows and provide input on improving procedures to enhance customer satisfaction.