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Twilio
Twilio
54 open remote positions
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company is dedicated to remote-first work and a strong culture of connection and global inclusion.
Salary Distribution
21 of 54 jobs
Benefits Overview
53 of 54 jobs
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Open Positions
Lead a team of experienced AEs focused on the ISV vertical. Bring a strategic vision to expand New Business sales teams for revenue growth and cross-selling in North America. Play a key role in generating incremental revenue, building sales processes, and developing AEs.
Sales Leadership
SaaS
Consultative Sales
Forecasting
Perform full-stack penetration testing of web applications, APIs, and mobile apps. Conduct internal/external network audits and vulnerability validation. Develop custom exploits, adversary emulation, and AI/LLM security testing.
Python
Bash
Burp Suite
Act as a strategic talent advisor to engineering leadership, leveraging data to build robust pipelines. Own full-cycle recruitment for top-tier engineering talent across NAMER and LATAM. Deliver a white-glove candidate experience and raise the technical bar with every hire.
Technical Recruiting
Communication
Data Analytics
ATS/CRM
Negotiation
Design, develop, test, and deploy Flex platform services on AWS following microservices architecture. Build and maintain highly scalable, distributed systems with a focus on reliability and performance. Collaborate with product and engineering peers to influence roadmap priorities and propose architectural solutions.
Java
AWS
Microservices
Docker
Kubernetes
Own and execute the Japan field marketing plan across the full GTM funnel, from PR and brand-building to pipeline creation and deal support. Design and deliver integrated marketing campaigns in partnership with the APJ Demand Creation HUB, spanning email, social, paid media, and events. Partner closely with Japan sales, SDRs, and channel partners to drive pipeline acceleration and revenue growth.
Field Marketing
Demand Generation
B2B Marketing
Marketing Automation
Serve as the engine room for how Twilio's revenue processes scale, translating macro commercial strategies into actionable blueprints. Act as Domain Owner for specific GTM workflows, bridging the Field and Enterprise Tech with a 'First Principles' mindset. Own domain process design, requirements governance, strategic intake triage, UAT, and the closed-loop feedback engine.
Salesforce
Gong
Outreach
Process Mapping
Monitor Twilio products to ensure traffic is legal, compliant, and wanted, following Voice Policy, Messaging Policy, and CTIA requirements. Investigate issues and collaborate with team members to close gaps exploited by bad actors, onboarding new customers with due diligence. Support customers via email and phone, using tools to detect and prevent non-compliant activity.
SQL
Data Analytics
Compliance
KYC
Investigation
Provide product support for customer inquiries via phone, email, social media, and chat, resolving complex issues. Act as escalation point for middle-complexity issues and mentor newer support team members. Contribute to knowledge base content and ensure Support SLAs and CSAT goals are consistently met.
Customer Support
Email
REST API
Zendesk
Design, implement, and maintain scalable, high-availability cloud infrastructure for Twilio’s microservices. Operate and maintain highly available services handling billions of weekly requests, including on-call rotations and incident response. Build and optimize CI/CD pipelines, manage Infrastructure as Code with Terraform, and collaborate cross-functionally to drive technical excellence.
Python
Java
CI/CD
Terraform
Microservices
Build and maintain scalable machine learning solutions in production. Train and validate deep learning and statistical models for real-world applications. Partner with product managers and engineers to define requirements and drive ML roadmap.
Python
Machine Learning
Deep Learning
PyTorch
Design and ship scalable security solutions to bridge the gap between security and engineering teams. Build cooperative partnerships with product and engineering teams to integrate robust security capabilities at scale. Drive security risk reduction through technical leadership, security reviews, and mentorship across engineering teams.
Security Engineering
Python
Threat Modeling
Cloud Security
CI/CD
Lead technical engagements end-to-end, scoping solution architecture in POC workshops and designing production-grade systems. Write and ship production code (Python, TypeScript, Node) directly in customer codebases, working as a hands-on contributor. Evangelize Twilio within B2B builder communities by driving net new POCs and demos that bring architectures to life.
Python
TypeScript
Node
CI/CD
API Design
Build and analyze financial models and pricing scenarios for standard and non-standard agreements, evaluating critical variables including pricing, discounting, term length, usage commitments, and gross margin impact. Partner with Sales to structure commercially sound deals by analyzing tradeoffs across price, volume, and risk, ensuring all structures align with Twilio's financial guardrails. Own the end-to-end Deal Desk operational workflow in Salesforce/CPQ, from quote building to opportunity closure, ensuring 100% data integrity and policy compliance.
Financial Analysis
Excel
Google Sheets
Salesforce
Financial Modeling
Manage and expand key customer accounts, including high growth technology, logistics, and fintech companies. Develop and execute account strategy to deliver strong revenue, gross margin, and gross profit results. Run highly consultative sales cycles with large customers, focusing on deep discovery and championing their needs.
Strategic Sales
Analytical
Consultative Selling
Cross-functional Collaboration
Forecasting
Manage and maintain the 'Golden Record' for core data domains, resolving data conflicts and duplicates. Establish, measure, and monitor Data Quality KPIs, and perform root-cause analysis on data discrepancies. Support the development of data governance standards, policies, and business rules, documenting data lineage and glossaries.
SQL
Data Management
Data Quality
Master Data Management
Data Visualization
Work with the GTM Automation Systems team to evolve a Salesforce data model that is technically scalable and reportable. Utilize SOQL APIs, Apex controllers, and other tools to build custom functionality for sales systems. Participate in technical analysis, integration design, and ensure code quality and scalability.
Apex
SOQL
JavaScript
Agile Development
Lead the global analyst relations strategy across Twilio's core and emerging enterprise tech portfolio, including CPaaS, CDP, and Conversational AI. Build and nurture deep relationships with tier-one analyst firms (Gartner, Forrester, IDC) and drive strategic advisory sessions and events. Drive the end-to-end strategy for major market reports (Magic Quadrants, Waves) and act as a trusted advisor to senior executives.
Strategic Vision
Analyst Relations
Executive Presence
Communication
Team Leadership
Lead a team of Technical Support Engineers in India to deliver exceptional customer experiences for Twilio's Voice Segment Platform Applications. Ensure operational excellence by meeting KPIs, managing escalations, and driving process improvements. Foster team growth through coaching, performance management, and cross-functional collaboration.
Java
SQL
RESTful APIs
Cloud Computing
AI
Translate abstract business needs into actionable requirements through end-to-end discovery. Cultivate deep partnerships across Global Operations for project scalability and readiness. Drive project momentum by maintaining accountability for timelines and mitigating risks.
Project Management
Program Management
Airtable
Jira
Cross-functional Collaboration
Drive new customer acquisition and ACV for a set of accounts while maintaining high customer satisfaction. Master creating pricing proposals, negotiating terms, and managing the contract process. Build relationships with C-level executives and stakeholders in large enterprises to close complex deals.
Enterprise Sales
Solution Selling
Negotiation
Prospecting
MEDDPICC
Lead a team of Technical Account Managers to resolve complex technical problems and deliver proactive guidance. Advocate for customers with product management and engineering teams using data-driven insights. Hire, train, and coach team members to foster collaboration and customer empathy.
SaaS
Customer Experience
Data Analysis
Coaching
Use strong technical and diplomatic skills to address customer issues and provide feedback to Product and Engineering teams. Work with customers' developers and partners to resolve complex problems with potentially costly and far-reaching consequences. Collaborate via Slack and file JIRAs to report bugs, while analyzing customer trends to improve support processes.
RESTful APIs
Java
Node.js
JavaScript
Act as a strategic talent advisor to engineering and product leadership, leveraging market intelligence to drive innovative hiring approaches. Independently manage end-to-end recruitment for complex R&D roles, designing programs to institutionalize a high technical talent bar. Build trusted relationships with VP-level leaders and cross-functional partners to ensure equitable hiring outcomes.
Technical Recruiting
Negotiation
Market Analysis
Architect and deliver end-to-end implementation of high-stakes prototypes and production-ready solutions. Spearhead AI R&D by driving technical direction and integrating AI, machine learning, and frontier technologies. Champion engineering excellence through code review governance and mentoring peers to elevate code quality.
JavaScript
Python
Java
Go
React
Architect and ship reliable, high-velocity features handling critical traffic with low latency. Drive rigorous code reviews and maintain high testing standards in Go codebase. Manage and enhance cloud configurations across AWS and Azure using Infrastructure as Code (Terraform).
Go
Java
Python
AWS
Azure
Serve as a principal talent advisor and strategic thought partner to GTM and Sales leadership, translating business goals into forward-looking talent strategies. Proactively use market analytics and talent intelligence to model scenarios, coach senior leaders, and steer search strategies based on market realities. Independently own end-to-end recruitment for complex GTM searches, architecting strategic plans to identify and hire world-class talent.
Own a portfolio of accounts and monitor customer emails to ensure queries are replied within required SLAs. Achieve monthly cash targets while ensuring effective customer satisfaction. Manage 60+ debt to stay below 3% each month and provide ongoing reports on collections status.
Data Analysis
Reconciliation
Customer Service
Accounting
Collections
Design, develop, and implement high-quality Java-based applications and microservices. Collaborate with cross-functional teams to define, design, and ship new features. Participate in code reviews to ensure code quality and adherence to coding standards.
Java
Microservices
REST APIs
AWS
Docker
Manage and strategically expand relationships with High Tech customer accounts. Develop and execute account strategy to deliver strong revenue and gross margin results. Drive the entire sales process from prospecting to deal closure with consultative sales cycles.
Sales
Account Management
Consultative Selling
Forecasting
Communication
Design and develop machine learning solutions ensuring accuracy, performance, security, and scalability Implement and maintain end-to-end AI/ML pipelines from data ingestion to deployment Collaborate across planning, design, and code review to raise overall code quality
Python
PyTorch
NLP
AWS
LLM
Lead the architecture and long-term technical roadmap for a global distributed systems platform. Pioneer AI-driven development workflows using LLMs to accelerate code generation and automation. Mentor senior engineers and drive technical excellence across multiple teams, balancing innovation with reliability.
Java
Go
AWS
Kubernetes
Terraform
Manage and expand some of our most important ISV customer accounts, driving revenue and account strategy. Partner cross-functionally with product, finance, and support to identify new opportunities and run consultative sales cycles. Maintain accurate pipeline and forecast using Salesforce, establishing yourself as a trusted subject matter expert.
Sales
Account Management
Analytics
CRM
Communication
Own and evolve Twilio's suite of business intelligence tools, driving governance, performance, and long-term roadmap decisions. Design and build scalable, reusable dashboards and reports that surface actionable insights for stakeholders across legal, billing operations, and other mission critical business functions. Architect and deploy agentic AI solutions that enable natural language querying, automated insight generation, and self-service analytics for non-technical business partners.
SQL
Business Intelligence
Tableau
Looker
Data Modeling
Drive pricing strategy and develop key pricing decisions to accelerate business growth and simplify customer purchasing experience. Architect price optimization models, blending price elasticity, competitive differentiation, and financial analysis into actionable monetization frameworks. Own design and scaling of advanced pricing analytics dashboards using Tableau/Looker, turning complex data into strategic tools for profitability.
Pricing Strategy
Financial Modeling
Tableau
Looker
Cross-functional Project Management
Break into new companies and markets using a multi-channel, value-based approach focused on building relationships and driving awareness of Twilio's platform. Achieve and exceed monthly goals for generating new business opportunities to fuel the sales pipeline, mastering tools like Salesforce, Outreach, and Sales Navigator. Work in partnership with Account Executives to develop account strategies, territory plans, and successfully generate new business opportunities.
Salesforce
Outreach
Sales Navigator
Research
Design, develop, test, and deploy features alongside a distributed collaborative team. Participate in code reviews to ensure code quality and adherence to coding standards. Collaborate with cross-functional teams to define, design, and ship new features.
Java
Spring
AWS
Docker
Kubernetes
Architect and deliver high-stakes prototypes and production-ready solutions, spearheading AI R&D and championing engineering excellence. Drive technical direction, mentor peers, and advocate for continuous improvements across code quality and engineering standards. Navigate ambiguity and rapidly pivot strategies to meet shifting requirements and fast-paced market dynamics.
JavaScript
Python
Java
Go
React
Shape and drive pricing strategy by architecting and executing price optimization models. Lead enterprise and account-led pricing in partnership with Deal Desk, Enterprise Sales, and Finance teams. Design and scale advanced pricing analytics dashboards and deliver deep-dive data insights.
Pricing Strategy
Data Visualization
SQL
Financial Modeling
Stakeholder Management
Manage and expand revenue across a portfolio of strategic accounts, developing and executing account strategies to deliver strong revenue and gross profit results. Partner cross-functionally with product, finance, and support teams to identify new revenue opportunities and run consultative sales cycles. Maintain an accurate sales pipeline and forecast using Salesforce, consistently achieving goals and presenting guidance to executive management.
Sales
Account Management
CRM (Salesforce)
Consultative Selling
Develop, test, and deploy code for prototypes and new product features, collaborating on rapid prototyping with modern technologies. Participate in code reviews, documentation, and knowledge sharing while experimenting with AI, machine learning, and emerging technologies. Communicate progress and technical concepts to stakeholders, adapt quickly to feedback, and contribute to continuous improvement of engineering best practices.
JavaScript
Python
Java
React
Node.js
Develop, test, and deploy code for prototypes and new product features. Collaborate with team members to solve technical challenges and improve solution design. Experiment with modern tools, frameworks, and emerging technologies.
JavaScript
Python
Java
React
Node.js
Lead the development and execution of company-wide environmental sustainability and ESG strategies, including greenhouse gas target setting and governance. Oversee ESG regulatory compliance and reporting, including double materiality assessments and alignment with frameworks like CSRD, SASB, and TCFD. Manage commercial alignment and stakeholder relationships, responding to RFPs and integrating sustainability into procurement and grant programs.
Cross-functional Collaboration
Design and deliver robust, high-scale data processing systems for Twilio's Segment customer data platform. Collaborate with cross-functional teams to build and optimize globally available distributed systems. Mentor engineers and act as a technical lead to ensure platform reliability and performance.
Go
Java
Scala
Kafka
AWS
Architect and operate high-scale ingestion and data processing systems at Twilio Segment. Lead the development of complex distributed systems ensuring reliability, performance, and cost-efficiency. Translate technical strategies into actionable plans for diverse stakeholders including Product Managers and Architects.
Go
Distributed Systems
Cloud
Kubernetes
Collect and develop business requirements, collaborating with engineering teams to translate them into user stories. Partner with cross-functional stakeholders to drive product planning, design, execution, and delivery of product investments. Conduct regular data-driven business reviews analyzing product execution and revenue accomplishments.
Product Management
SaaS
APIs
Data Analysis
Cross-functional Collaboration
Manage and expand key Retail customer accounts across the entire Twilio platform. Develop account strategy to deliver strong revenue, gross margin, and gross profit results. Run highly consultative sales cycles and become a strategic partner with largest customers.
Sales
Account Management
Forecasting
CRM (Salesforce)
Consultative Selling
Design and deliver robust, high-scale routing experiences for Data Pipelines for Twilio Segment. Operate always-available, complex distributed systems in cloud environments. Collaborate cross-functionally with design, product, and other engineers to define solutions.
Go
Java
Python
Kubernetes
Distributed Systems
Partner with Account Executives to execute pre-sales activities including opportunity qualification and demonstrations. Help customers achieve success by leading the technical sale and recommending best-practice solutions. Establish yourself as a trusted advisor by leading technical discovery and presenting innovative solutions.
Java
Python
REST APIs
Cloud Platforms
German
Own the complete user journey for Twilio Voice products, translating complex telecom abstractions into clean, logical developer experiences. Drive cross-channel coherence and formulate systems architecture for omnichannel observability and configuration. Uphold craft excellence and partner with product, engineering, and design leaders to build shared roadmaps.
Product Design
UX Design
Systems Thinking
Developer Tools
Serve as the primary advocate and driver for global Talent & Culture programs, co-creating tailored initiatives for R&D. Design and execute talent programs connecting enterprise HR cycles to R&D's strategic goals for technical talent development. Build VP/SVP pipelines, drive succession planning, and maintain a talent scorecard to track continuous improvement.
HR
Talent Management
Leadership Development
Consulting
Communication
Manage and expand key customer accounts, driving revenue and strategy across high-growth technology, logistics, and fintech companies. Partner cross-functionally with product, finance, support, and operations teams to identify new revenue opportunities. Run disciplined forecasts and consultative sales cycles, consistently achieving goals and presenting guidance to executive management.
Strategic Sales
Account Management
Analytical Skills
Communication
Cross-functional Collaboration
Serve as an autonomous finance partner for R&D engineering and product teams, focusing on cloud infrastructure costs approaching $470M annually. Lead cross-functional conversations to determine cost drivers and translate technical platform adjustments into dynamic financial forecasting. Conduct deep-dive variance analyses, build flexible financial models, and proactively identify cost-containment opportunities.
Financial Modeling
Excel
Google Sheets
FP&A
Data Analysis
Lead a team of Presales Engineers in the DACH subregion, setting strategy and collaborating with Sales leadership. Build programs to accelerate the sales funnel and attract, develop, and motivate a high-performing engineering team. Engage cross-functionally with Product, Support, Sales, and other departments to ensure customer success.
Presales
SaaS
Leadership
Cloud Platforms
Responsible for net new customer acquisition and closing deals within Self Service accounts. Work with customers to understand business and technical requirements and design solutions using Twilio's communications API platform. Collaborate cross-functionally with Sales Development, Marketing, Product, Engineering, and Support teams.
Sales Development
Business Development
Cloud Computing
Communication
Solution Selling