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Twilio
Twilio
39 open remote positions
Twilio shapes the future of communications with remote-first solutions for hundreds of thousands of businesses, empowering millions of developers worldwide. The company is dedicated to a strong culture of connection and global inclusion, with a vibrant team making a global impact.
Salary Distribution
22 of 39 jobs
Benefits Overview
39 of 39 jobs
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Open Positions
Drive execution of operating cadence rhythms with Global Sales leaders and foster a high-performance culture focused on collaboration, accountability, and growth. Partner with business partners and cross-functional teams to support leadership requests, drive high-impact projects, and ensure alignment across regions. Produce recurring and ad hoc executive business updates, provide performance insights, and facilitate decision-making for sales operations.
Sales Operations
Project Management
GTM Strategy
Sales Planning
Compensation Strategy
Influence entire compliance programs by translating strategic priorities into clear visions and executable programs with measurable outcomes. Establish portfolio management frameworks and serve as the primary point of contact for executive leadership on mission-critical compliance programs. Drive cross-functional delivery of regulatory compliance programs and improve audit processes for R&D.
Regulatory Compliance
Risk Management
Program Management
Cross-functional Collaboration
Communication
Develop and communicate the product vision, strategy, and roadmap to align with company goals. Lead cross-functional teams to drive planning, design, development, and launch of products. Deeply understand customer needs and collaborate with engineering and UX to define product requirements.
Product Management
SaaS
Data Analysis
Cross-functional Leadership
UI/UX Design
Ship reliable features at scale that deliver the most value to customers by partnering with engineering and product. Perform thorough and thoughtful code reviews to maintain a high standard of code quality. Identify key system metrics and ensure adequate monitoring coverage for new and existing data storage and analytical services.
Go
Docker
Kubernetes
AWS
MySQL
Act as an internal liaison between functions like Billing, Deal Strategy, Legal, and Security to ensure smooth sales processes. Build pricing and deal workflows, including preparing pricing structures, order forms, and customer-facing quotes. Support team success by maintaining cross-functional trackers and conducting account research for sales meetings.
Sales Operations
Google Sheets
Excel
Salesforce CRM
CPQ
Develop and implement comprehensive territory plans to manage and expand key customer accounts in Public Sector, Healthcare, Non-profits, and Higher Education. Deliver incremental revenue through cross-selling, up-selling, and expansion of existing use cases while protecting current revenue through strategic account management. Build a robust internal network with cross-functional stakeholders and advocate for customer needs to expand market share in the region.
Enterprise Sales
Account Management
Public Sector
Data Analysis
Review RCS applications and assess use cases to ensure compliance with carrier regulations and prevent fraud. Provide white glove service to customers, guiding them through complex carrier requirements and technical hurdles. Handle escalations and perform quality assurance checks on AI-generated and agent-reviewed decisions.
Communication
Operations
Customer Service
Compliance
Attention To Detail
Work directly with customers and internal teams to support Toll-Free Verification onboarding, ensuring carrier and regulatory compliance. Review verification submissions, conduct KYC checks, analyze digital footprints, and handle escalations to prevent fraud. Collaborate with cross-functional teams to streamline onboarding, improve workflows, and maintain operational efficiency.
KYC
Compliance
Customer Service
Operations
Process Improvement
Manage payroll tax compliance, filings, and reconciliations across US, Canada, and LATAM. Monitor employee movement across states and borders to ensure accurate tax withholding. Lead year-end tax reporting including W-2s, T4s, and LATAM filings, and build scalable workflows.
Payroll Tax Compliance
Own and execute the Japan field marketing plan spanning PR, brand-building, pipeline creation, and deal acceleration. Design integrated campaigns with the APJ Demand Creation HUB, leveraging email, social, paid media, content syndication, and digital advertising. Lead executive engagement, partner marketing, PR, events, and ABM programs while ensuring cultural relevance across all touchpoints.
Field Marketing
Demand Generation
ABM
Marketo
Salesforce
Architect, test, and deploy LLMs and agents to automate unstructured data investigations and multi-step workflows. Perform SQL queries and data analyses to optimize gross margins, reduce fraud, and improve network quality. Collaborate cross-functionally to translate business needs into scalable data products and drive end-to-end ownership.
SQL
Python
Tableau
Looker
Data Analysis
Provide personalized onboarding support for customers who sign up for Fast Track Packages. Help Fast Track customers solve existing onboarding issues through engagement that meets their demands. Manage Onboarding SLAs and credit utilization for each product, and partner with operations teams to scale onboarding volumes.
Customer Engagement
Project Management
SLA Management
Communication
Set strategic vision for global campaign structure, operations, and execution. Design and execute end-to-end campaigns engaging and converting prospective buyers. Manage global team and budget, driving AI-driven enablement and scalable playbooks.
Campaign Strategy
Project Management
Cross-functional Collaboration
Data Analysis
Lead the engineering strategy and execution for enabling customer AI agents to securely and reliably consume Twilio platform capabilities. Build and scale systems that power AI agents for Twilio’s internal business operations, improving efficiency and automation. Collaborate across product, platform, security, and go-to-market teams to identify high-impact AI agent use cases and deliver production-ready solutions.
Engineering Management
AI
LLM
Technical Leadership
Product Development
Break into new companies and markets using a multi-channel, value-based approach focused on building relationships and driving awareness of Twilio's platform. Achieve and exceed monthly goals for generating new business opportunities to fuel the sales pipeline. Work in partnership with Account Executives to develop account strategies, territory plans, and successfully generate new business opportunities.
Salesforce
Outreach
Sales Navigator
German
Lead and mentor team members on performance, soft skills, and case management best practices. Manage onboarding, training, and process improvements to enhance team engagement and efficiency. Handle sensitive escalations, conduct post-mortem reviews, and drive technical projects to resolution.
Tableau
Excel
Jira
Zendesk
Customer Support
Assist leadership in exploring and developing new AI tools to modernize Deal Desk workflows. Facilitate automation of internal tooling by conducting functional testing and managing bug remediation. Partner with Finance, Sales, Legal, and Operations to manage core operational tools and dashboards.
Excel
Salesforce
Financial Analysis
Data Analytics
Process Automation
Develop and implement a comprehensive territory plan and winning strategy for target accounts. Collaborate with internal stakeholders such as marketing, digital sales, and system engineers to align goals and maximize new customer acquisition. Forecast business through sales funnel management using SFDC and supplement tools as the single source of truth.
Sales
Business Development
SaaS
Cloud Technology
Investigate billing discrepancies, artificially inflated traffic, and fraud using data analysis. Negotiate and resolve disputes with customers and carriers, building data-backed cases. Own the end-to-end lifecycle of disputes and create dashboards to track key metrics.
Data Analysis
Negotiation
Project Management
SQL
Set, manage, and meet customer expectations regarding scope, budget, and timeline to ensure successful implementations. Serve as the primary point of contact, guiding customers through solution architecture, configuration, and deployment. Proactively analyze usage patterns and technical health to identify optimization opportunities and drive platform adoption.
Project Management
SaaS
Communication
Problem Solving
API Integration
Serve as the trusted HR advisor to 1 SVP and 4 VPs across Industry Relations & Strategic Growth, Partners, and GTM Operations and Sales Enablement. Utilize HR analytics and AI tools to generate actionable insights and guide evidence-based leadership decisions. Lead strategic workforce planning, succession planning, and organizational design for globally distributed teams of ~175 employees.
HRBP
Workforce Planning
Analytics
Organizational Design
Strategic Partnership
Develop cost savings strategies for categories like software, sales, and marketing, focusing on vendor sourcing and consolidation. Lead contract negotiations and manage sourcing pipeline, supplier strategies, and bid-to-contract processes. Measure supplier performance against SLAs, drive RFx processes, and support cross-functional improvement projects.
Sourcing
Procurement
Negotiation
Financial Analysis
Contract Management
Own the multi-quarter roadmap for foundational services, balancing technical debt, scalability, and feature velocity. Transition the platform from reactive support to scalable self-service by establishing paved roads and service catalogs. Drive developer productivity through APIs, SDKs, and sandbox improvements while measuring adoption and reliability with KPI dashboards.
Product Management
Cloud Native
Kubernetes
CI/CD
Developer Experience
Partner on global IC strategy and lead highly sensitive employee communications with impeccable discretion. Manage transactional and structural change communications for mergers, acquisitions, and organizational redesigns. Collaborate cross-functionally with legal, HR, and executive leadership to align internal and external narratives.
Strategic Communications
Crisis Management
Project Management
Cross-functional Collaboration
Partner with GCS leadership to analyze performance data and identify skill gaps. Facilitate interactive virtual and in-person enablement sessions for field roles. Drive program execution, adoption, and strategic roadmap for GCS enablement.
Sales Enablement
Learning Management Systems
Salesforce
Data Analysis
Strategic Consulting
Use strong technical and diplomatic skills to address customer issues and provide feedback to Product and Engineering teams. Work with customers' and partners' developers to resolve complex problems with potentially costly consequences. Leverage experience troubleshooting Quality of Service (QoS) issues and collaborate with teams via Slack.
JavaScript
Node.js
SQL
RESTful APIs
VoIP
Analyze deal economics and structure non-standard agreements to optimize margin. Build financial models and pricing scenarios to support deal approvals. Own end-to-end Deal Desk workflow in Salesforce/CPQ ensuring data integrity.
Excel
Financial Modeling
Salesforce
Analytical Skills
Deal Structuring
Contribute to technical design and roadmap for core platform components, authoring specifications and driving execution. Leverage AI coding assistants to automate boilerplate, generate test suites, and rapidly prototype solutions. Mentor and uplift junior engineers, fostering a collaborative environment through code reviews and technical guidance.
Java
Go
AWS
Kubernetes
Terraform
Design, build, and operate services and automations to manage Kubernetes clusters at scale, partnering with product management and technical leadership. Drive rigorous code reviews and maintain high testing standards across the platform. Manage cloud configurations across AWS and Azure using Terraform, ensuring deep observability and reliability.
Kubernetes
Terraform
Go
AWS
Azure
Build and operate backend services at scale, working with Kubernetes, Terraform, and multi-cloud infrastructure across AWS and Azure. Participate in code reviews, follow testing standards, and maintain observability coverage including metrics, alerts, and distributed tracing. Collaborate with senior engineers, seek mentorship, and contribute to sprint planning while growing technical skills.
Kubernetes
Terraform
Go
AWS
Azure
Own the Android SDK architecture, implementation, and long-term technical direction. Lead development and maintenance of Android Voice and Video SDKs, including WebRTC and C++ layers. Collaborate with cross-platform SDK teams and conduct thorough code reviews to ensure quality.
Android
Java
Kotlin
C++
WebRTC
Co-lead design and development of software infrastructure for scalable, reliable, and performant systems. Drive development of sophisticated stateful web applications with React and backend services. Mentor engineers and foster a culture of technical excellence through code reviews and workshops.
JavaScript
TypeScript
React
Full-Stack Development
Distributed Systems
Build and maintain trusted working relationships with Sales leaders and serve as strategic advisor to all sellers. Oversee partnership with Sales to structure commercially sound deals analyzing tradeoffs across price, volume, and risk. Lead architecture, governance, and optimization of complex financial models and pricing frameworks for high-value non-standard deals.
Sales Operations
Financial Analysis
Salesforce
CPQ
Ensure customer success by driving full value realization of the platform. Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy. Manage the customer relationship, acting as a trusted advisor to executive and senior leadership.
Customer Success
Enterprise Account Management
Data Analysis
Strategic Planning
Communication
Design and build robust, scalable backend systems and APIs across Twilio Segment's data platform. Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture. Troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes.
Go
Java
Python
AWS
Kubernetes
Partner with Account Executives to execute pre-sales activities including demonstrations and technical presentations. - Lead technical discovery and design innovative solutions to solve customer communication challenges. - Build strong relationships with both technical and non-technical stakeholders as a trusted advisor.
Pre-sales
Communication
Software Development
REST APIs
Cloud Platforms
Act as the primary subject matter expert for the Impartner PRM platform, defining partner portal workflows and deal registration policies. Serve as the strategic liaison between Partner teams and technical teams, ensuring business requirements are clearly documented and understood. Analyze and document process flows to identify gaps and automation opportunities, maintaining ecosystem compatibility with Salesforce and other systems.
Salesforce
Agile
Process Mapping
Jira
Act as internal liaison for requests across Billing, Deal Strategy, Legal, and Security to ensure smooth sales processes. Build out pricing and deal workflows, including order forms, pricing tools, and CPQ workflows. Support team success by maintaining cross-functional trackers and working with leadership to resolve challenges.
Sales Operations
Deal Desk
Salesforce
Excel
Google Sheets
Serve as Incident Commander across all severities, orchestrating cross-functional response and setting company-wide standards. Enforce incident response practices at Director/VP level and drive cross-org adoption of best practices. Mentor other Incident Commanders, own the 12-month incident response strategy, and influence C-level leaders.
Incident Response
Stakeholder Communication
Mentoring
Process Improvement
Strategic Planning