Twilio

This position is essential for developing and delivering new functionalities, features, and automations to support Twilio's internal platforms. As a key contributor, you will write impeccable code to design scalable and sustainable solutions. The features you create will be utilized by multiple teams within Twilio, driving efficiency and productivity across the organization.

Twilio is seeking a Digital Marketing Manager to drive demand generation and acceleration for our CPaaS portfolio. Reporting to the Digital Marketing Director, APJ, this role will be responsible for developing and executing digital strategies that build pipeline across direct sales and self-serve channels, working in partnership with various teams to deliver an optimal channel mix.

This role supports Twilio’s Customer Experience (CX) team by championing the Voice of Customer (VoC) program, including NPS and feedback across the customer journey. The Business Intelligence Analyst will play a key role in leveraging data to improve satisfaction, loyalty, and customer outcomes. Responsibilities include utilizing qualitative and quantitative data to determine root causes for gaps in customer expectations and actual experiences.

This position is needed to support our largest and most strategic customers by providing technical guidance and troubleshooting expertise. It is filled by a passionate engineer with customer-facing experience and deep interest in Twilio’s Segment or Communications products. This individual thrives on helping people, solving complex problems, and playing a key role in the success of our customers.

Provide actionable insights into strategic operations initiatives through expertise in quantitative analysis, technical systems, and leadership in analytics. The Customer Experience Ops Customer Intelligence team is looking for a curious and action-oriented analyst with a passion for using data to influence decision making and deliver product insights. This role interacts with stakeholders and helps inform product, compliance, and delivery strategy.

Join the team as Twilio’s next Senior Data Analyst. As a Senior Data Analyst, you will play a key role in driving data-driven decision-making and optimizing revenue operations processes, utilizing advanced analytical techniques to analyze large datasets and extract meaningful insights.

The Cloud and Application Security team enables delivery of secure by default products to reduce our attack surface against an evolving threat landscape. This position is needed to enhance Twilio’s Cloud Security capabilities to improve visibility, reduce vulnerabilities and foster secure engineering practices. This role is going to help build key aspects of the program in partnership with different InfoSec and Engineering teams.

Build trusted, influential relationships with top-tier industry analysts and influencers that elevate Twilio’s market position, as well as leverage the expertise of analyst partners to guide internal team strategy for winning in the next era of CX. Manage analyst evaluation submissions and engagement programs with strategic analysts.

Join the team as Twilio’s next Onboarding Operations Specialist (L1). You will work directly with customers and internal teams to support Toll-Free Verification onboarding, ensuring adherence to carrier and regulatory requirements. This entry-level role focuses on guiding customers through verification, assessing business legitimacy, and identifying risks to ensure a secure and compliant onboarding process.

As Twilio’s next Senior Analyst, Workforce Strategy & Insights, you will play a pivotal role in shaping our global workforce strategy, applying expertise in advanced data analysis and research methodologies to deliver actionable people insights. Drive workforce planning, and support AI & skills transformation initiatives, helping design cutting-edge strategies that directly shape the future of work.