Twilio

• Develop and execute a strategy for technical partnerships aligned with Twilio’s Horizon 3 innovation priorities.
• Scout, evaluate, and engage with startups, research labs, emerging platforms, and established technology leaders.
• Cultivate deep, trusted relationships with external technical partners, acting as Twilio’s primary point of contact.

• Build and own product capabilities for Stytch’s agentic identity platform on Twilio.
• Design, implement, and maintain scalable, reliable distributed services, optimizing for security, latency, and developer experience.
• Partner with Product and Engineering leadership to set direction, translate customer needs into technical plans, and deliver high-impact roadmap features.

• Design and implement comprehensive quality assurance frameworks and methodologies across multiple frontline channels
• Mentor frontline employees and facilitate knowledge transfer through coaching and feedback programs
• Generate actionable insights from complex performance data to drive strategic decision-making and process improvements

• Stay current on digital and AI-driven marketing trends to identify, test, and implement new tools and strategies.
• Collaborate with marketing engineering, analytics, campaign management, product marketing, creative teams, external partners and more.
• Optimize marketing campaigns across multiple channels including Google Ads, LinkedIn, Meta, Reddit, Microsoft Ads, Twitch, programmatic, premium publishers, software review sites, and more.

• Ensure customer success by driving full value realization of the Segment platform.
• Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
• Manage the customer relationship, acting as a trusted advisor to executive and senior leadership.

• Build and own backend product capabilities for Stytch’s identity platform.
• Design, implement, and maintain scalable, reliable distributed services.
• Partner with Product and Engineering leadership to set direction.

• Lead and optimize onboarding and activation marketing programs that drive account expansion.
• Design and execute AI-driven campaigns that customize engagement across the customer lifecycle.
• Analyze customer responses to uncover insights and inform messaging, timing, and channel experiments.

• Own and drive strategic, full-funnel campaigns across Twilio’s core use cases.
• Lead campaign planning and strategic development for major product and business launches.
• Collaborate with global partners across Marketing, Sales, and Enablement to deliver aligned, results-driven campaigns.

• Lead campaign and content strategy across major launches.
• Manage social channels and grow TikTok presence.
• Create engaging content for executives and use data to drive strategy.

• Lead the day-to-day operations, ensuring 24/7 availability and on-call coverage.
• Act as an escalation point for complex issues, engaging directly with carriers, providers, and suppliers to resolve incidents.
• Oversee real-time monitoring and alerting for Voice, SMS, and Identity service quality, continuously improving detection, automation, and incident response.

• Design, implement, and maintain video signalling protocols and server components for real-time video calls.
• Collaborate with cross-functional distributed teams and various stakeholders to deliver high-performance, low-latency media experiences.
• Ensure secure transmission and compliance with industry best practices.

• This HRBP Director role partners directly with the senior leaders shaping Twilio’s Product Management organization.
• This hands-on, high-impact IC role thrives in product development environments, applying OE/OD practices to ensure business success.
• You’ll shape the future of Twilio’s Product Management org by crafting and delivering-on a bold talent strategy.

• Manage and lead team responsible for technical accounting assessments of complex customer contracts.
• Own and maintain global revenue accounting policy, including memos and position papers, under ASC 606, that evolve with the business.
• Lead cross-functional partnerships with Sales, Legal, and Product and Pricing teams on contract, product bundling, and pricing/discounting structure.

• Drive Privacy and AI strategy among People and IT organizations.
• Serve as a senior subject matter expert on privacy matters across Enterprise departments.
• Lead internal PIA/DPIA for the relevant internal business units in a timely manner.

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.

• Establish trusted working relationships with Deal Desk team members, Commercial Legal, Billing Operations, Finance and Sales.
• Analyze deal economics for standard and non-standard agreements, including pricing, discounting, term length, usage commitments, and margin impact.
• Partner with Sales to structure commercially sound deals by evaluating tradeoffs across price, term, volume, and risk while aligning with Twilio’s financial guardrails.

• Program manage strategic and simultaneous project initiatives, working alongside members of Enterprise Technology and other cross-functional Twilio teams to ensure all projects progress according to scope, schedule and budget.
• Leverage a Project Management mindset and principles throughout the project lifecycle to drive the team towards best practices and value driven project delivery.
• Ensure stakeholder satisfaction by developing, cultivating and managing relationships and also by providing status and monitoring of project progression and performance, including regular communications with executive stakeholders.

• Be responsible for new customer acquisition, while being assigned a quota for net new bookings.
• Work with customers across assigned verticals to understand their business and technical requirements, and match them to the capabilities of Twilio’s solutions.
• Drive synergy cross functionally with marketing, partners, product, and finance to develop long range territory strategies and sales plans.

• Lead complex employee and compliance investigations.
• Conduct prompt, thorough, and fair investigations.
• Communicate complex matters to business stakeholders and deliver high-quality written reports.

• Conceptualize big ideas and craft compelling stories that inform, entertain, and impress technology-centric audiences
• Create creative assets like graphics, storyboards, motion graphic templates, etc. for multimedia projects including campaigns, ads, promotions, and events
• Art direct photo and video shoots, including talent selection, location scouting, shot composition, and on-set direction to ensure visual excellence

Lead the development of innovative backend within our Catalog Platform team. Play a crucial role in expanding and enhancing our product catalog capabilities, ensuring seamless sales operations and minimal business friction. Tackle complex pricing configurations for over 305,000 active customers and handle the processing of more than 1 billion price transactions daily.

• Develop expertise in the Twilio platform and stay current on identity verification, security, fraud, and compliance trends.
• Assess and guide customers in leveraging multiple Twilio products and solutions.
• Document technology shifts to influence Product and R&D strategy.

• Lead, mentor, and scale a high-performing team of full-cycle account executives.
• Drive highly analytical and consultative sales cycles with customers running large scale, global, competitively sourced businesses.
• Build deep partnerships across product management, finance, support, and operations.

• Design, implement, and manage compensation programs that attract, motivate, and retain top technical talent.
• Act as a strategic advisor to leaders and HR Business Partners, providing expertise in market trends, job architecture, and equity compensation.
• Shape compensation philosophy for R&D, guide annual and mid-year cycles, and advise on offers, promotions, and pay equity recommendations.