Design and configure Signaling, DRA/DEA routing, peers, connections, and relevant mappings.
Translate IR.21/RAEX inputs into operational configurations and execute end-to-end IREG testing.
Analyze signaling traces using Wireshark and resolve failures across Skylo, IPX providers, and MNOs.
Skylo has pioneered a standards-based approach to satellite connectivity, connecting smartphones and IoT devices directly to satellites without special hardware. They have a global team across three continents with an open, transparent, and inclusive culture shaped by Nordic, Silicon Valley, and South Asian ways of working.
Resolve complex VoIP, SIP, and PBX issues for multi-site clients, handling 15+ tickets daily.
Provision and configure IP phones from vendors like Yealink, Grandstream, and Polycom.
Document recurring problems and solutions to build a knowledge base for the support team.
A partner company is hiring a Senior Support Specialist for their Customer Success team. They operate as a distributed Latin American team with a focus on technical support.
Own the operational technical path from interconnect design through DRA/DEA configuration, IP/DNS/ENUM readiness, IREG execution, and operational handoff.
Translate MNO IR.21/RAEX profiles into production-ready Diameter connectivity and validate live traffic.
Analyze signaling traces and resolve failures spanning Skylo, IPX providers, and partner MNOs while establishing clean change-control and documentation practices.
Skylo provides standards-based satellite connectivity, connecting smartphones and IoT devices directly to satellites without special hardware. The company operates across three continents with millions of activated devices and partners with leading satellite operators, mobile network operators, chipset makers, and OEMs.