Design and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms.
Collaborate with developers, architects, and platform owners to establish logging standards.
Troubleshoot and resolve production incidents, performing root cause analysis and implementing preventive measures.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises and retain nearly 1000 full-time professionals with an annual growth rate exceeding 25%.
Manage end-to-end service delivery and operations, both upstream with tier 1 carrier partners and downstream with customers.
Provide phone and email support to all customers, delivering professional and technical assistance during the provisioning of services.
Handle escalated trouble tickets by diagnosing and resolving voice and network faults, while mentoring staff to deliver high-quality service.
Bettersource is the leading provider of global staffing and outsourcing solutions to companies in Australia & New Zealand. They offer an unparalleled work culture where output is valued over location.
Coordinate release planning, development, testing, and releases.
Provide routing design and implementation for contact center technology.
Cooperate with the Architecture team to design, develop, and deploy APIs.
Miratech helps visionaries change the world by bringing together enterprise and start-up innovation. They are a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises, with nearly 1000 full-time professionals.
Provide technical phone support to customers and field personnel, including Sales, Service, Marketing, etc.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone.
Drive resolution of all product performance issues until acceptable solution is identified and implemented or it is determined escalation is necessary.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Their technologies like the da Vinci surgical system and Ion have transformed how care is delivered for millions of patients worldwide. They're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.
Ensure master data quality, governance, and integration across ERP processes.
Maintain governance processes for master data creation, change, and deactivation.
Drive data quality improvement initiatives and automation opportunities.
SGS is the world’s leading Testing, Inspection and Certification company with a network of over 2,500 laboratories and business facilities across 115 countries. They are supported by a team of over 100,000 dedicated professionals and combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.
Own end-to-end employee onboarding: device provisioning, configuration, and day-one readiness
Manage global IT inventory across regions: ensuring accurate tracking of all assets
Oversee device lifecycle: procurement, distribution, refresh, and decommissioning
We are a fast-growing company looking for an experienced and proactive IT Administrator to join our Security & IT team. If you’re excited to solve complex challenges and make a meaningful impact, we’d love to hear from you!
Recommend and implement improvements to systems and network configurations; define hardware and software requirements.
Maintain and administer computer networks and related computing environments, including hardware, systems software, applications, and configurations.
Monitor systems, virtualization hosts, and peripheral devices for performance, reliability, and security; determine when adjustments are required.
Docker makes app development easier, so developers can focus on what matters. Their remote-first team spans the globe and they have over 20 million monthly users and 20 billion image pulls.
Resolve hardware, software, access issues across all time zones.
Own and manage Google Workspace, Microsoft 365, and the Atlassian suite.
Responsible for IT onboarding and offboarding, provisioning, SSO, and access control.
Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, their platform runs on-premises and in private clouds. They deliver secure messaging, file sharing, workflow automation, and project management. They are a remote-first, open-source company.
Deploy and maintain network infrastructure, including configuration and support of network devices and services.
Set up and maintain network monitoring tools and perform continuous monitoring to ensure performance and reliability.
Troubleshoot network issues, conduct root cause analysis, and implement preventive measures to minimize downtime.
Social Discovery Group (SDG) is one of the world's largest groups of social discovery companies, uniting millions of users on dozens of products. Our international team of 1000+ professionals and digital nomads works all over the world.
Receiving & processing requests per alerts & calls, within the defined SLA.
Clarification of the incoming request with Customers, ticket creation and routing of the ticket to L2 Engineer.
Timely reaction to calls alerts Following support procedures and participation in procedures improvement
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They retain nearly 1000 full-time professionals, experiencing an annual growth rate exceeding 25% with a culture of Relentless Performance.