Handle customer and internal user requests via chat, email, and occasionally phone in English.
Conduct technical diagnostics to resolve issues, escalate complex cases, and ensure timely solutions.
Identify patterns in technical issues and share knowledge to improve overall support capabilities.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.
Manage and coordinate technology releases across multiple teams, including scheduling, deployment communications, and post-release reviews.
Partner with development teams, Scrum teams, and business stakeholders to ensure releases are properly planned, tested, approved, and validated.
Establish release-readiness criteria, track change tickets, and direct off-hours deployment activities while managing risks and dependencies.
Horace Mann helps educators identify financial goals and develop plans with insurance and financial products. Founded in 1945, it serves over 4,100 school districts, is publicly traded (HMN), and has more than $12 billion in assets, with a culture focused on supporting educators.
Own and scale Censys's IT infrastructure and internal technology stack end-to-end.
Lead AI adoption across internal tools and workflows to maximize leverage from AI systems.
Manage the complete endpoint lifecycle, identity systems, software budgets, and vendor relationships.
Censys provides real-time internet intelligence and threat insights to governments, over 50% of the Fortune 500, and leading threat intelligence providers. They value diversity and are committed to creating an inclusive environment for all employees.
Champion successful implementation of key projects, meeting client requirements and timelines.
Drive optimization of IT system performance and reliability by proactively addressing challenges.
Enhance team collaboration and communication to contribute to the success of every project.
Intelligent Technical Solutions is a managed service provider (MSP) that delivers IT infrastructure solutions and support to clients. The company emphasizes a collaborative culture and provides comprehensive employee benefits and training.
Manage and mentor the End User Support Specialist, owning tickets and acting as technical escalation point.
Drive AI and automation across IT support workflows to improve efficiency and reduce repetitive tasks.
Own IT procurement and vendor management, plus ensure reliable IT systems alongside SRE and Security.
Parity builds core blockchain infrastructure, including Polkadot and Kusama, to enable a more secure and decentralized web. Our remote-first, global team develops open-source software, with a culture of autonomy, collaboration, and continuous learning.
Provide break/fix support and drive incident resolution across GTT's global network.
Troubleshoot network issues and perform technical validation and escalation.
Configure network devices, support migrations, and maintain documentation.
GTT is a leading networking and security as a service provider for multinational organizations, connecting people and machines to data and applications anywhere in the world. The company serves thousands of organizations with a focus on reducing IT burden and solving networking and security challenges.
Own the reliability of the QNAP NAS and Dropbox Business, ensuring secure storage and access.
Design and document workflows for moving active projects to Dropbox and archiving completed work.
Implement a second backup solution and test file restores to prevent data loss.
Core of the Heart is a faith-based media organization that brings biblical clarity and daily guidance to people seeking God in a chaotic world. The team is small and values radical accountability, urgency, discipline, and grace.
Manage and support enterprise Windows Server infrastructure, including Active Directory, DNS, DHCP, Group Policy, and virtualization.
Automate administrative tasks with PowerShell and handle server builds, patching, hardening, and migrations.
Ensure security, high availability, backup/DR, and 24x7 operational support across VMware/Hyper-V environments.
We are an organization hiring an experienced Windows Engineer to manage and support enterprise Windows Server infrastructure, including Active Directory, virtualization, and high-availability environments. Our team operates a 24x7 enterprise environment with a focus on automation, security, and operational excellence.
Own the technical setup and integrations configuration for customers, ensuring requirements are met.
Deliver world-class customer experience through clear communication and proactive project management.
Manage data migration and collaborate with Product and Engineering to resolve integration challenges.
HR Acuity is the leading provider of employee relations case management and investigation software. It is a fast-growing, innovative company led by a female founder and CEO, with an inclusive, all-in culture that values diversity and authenticity.
Lead full-cycle Acumatica implementations with a focus on manufacturing and finance workstreams.
Serve as a trusted advisor, translating business requirements into practical ERP solutions.
Manage post-go-live support and collaborate with internal teams to improve implementation methodology.
They are a technology consulting firm specializing in Acumatica ERP implementations for mid-sized businesses, with deep expertise in manufacturing. Backed by Pine Services Group, they foster a people-first culture and offer competitive benefits.