Serve as escalation point for complex customer issues, providing advanced troubleshooting.
Lead cross-department troubleshooting efforts and translate customer issues into actionable technical findings.
Participate in project-based initiatives to improve product quality and support processes.
Raptor Technologies, founded in 2002, partners with schools to provide integrated safety software and services. They serve over 60,000 schools in 55 countries, including 5,300+ K-12 US school districts, focusing on visitor management, emergency response, and student safety.
Provide first-level help desk support through service ticket systems
Monitor and escalate technical issues as needed
Communicate clearly and effectively with internal teams to resolve problems
Solvo Global is an innovative company with a great culture. They are looking for proactive and communicative individuals eager to learn and grow professionally through hands-on experience.
Receive and respond to inbound incident requests from clients and external users via phone, email, or ticketing system.
Perform advanced troubleshooting of desktop, network, and application incidents—including connectivity, VPN, VLAN, and access issues.
Maintain detailed documentation and progress notes on all support tickets and client communications.
Coretelligent partners with growing, highly regulated organizations that need secure, dependable IT environments built to scale. They are building a team of professionals who care deeply about quality, ownership, and continuous improvement.
Answer IT support calls and resolve tickets via phone or Teams.
Manage and resolve user tickets received via email.
Troubleshoot system installations and perform upgrades via Azure.
Equus Workforce Solutions provides workforce development services in North America. They focus on development, design, and delivery of demand-driven workforce solutions with a dedicated and passionate team, offering extensive learning opportunities and networking programs.
Provide onsite technical support for hardware, software, and network issues for our Mexico peers.
Manage onboarding and offboarding of IT equipment, ensuring smooth transitions for new hires and departing employees.
Install, configure, and maintain desktops, laptops, printers, peripherals, and audiovisual equipment.
Vonage is a global cloud communications leader. They help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through fully programmable-based unified communications, contact center solutions, and communications APIs.
Monitor systems and platforms for alerts and performance issues.
Troubleshoot network, server, and infrastructure issues.
Perform patch management and firmware updates.
The company offers network operations center (NOC) engineering services. They provide a collaborative and respectful team culture with continuous training and professional development opportunities.
Working closely with an Implementation Coordinator to exceed client expectation leading up to the go live of moderate to highly complex accounts and large hospital systems
Managing client timelines and deliverables in a fast-paced environment
Analyzing test data to find root cause, trends and gaps to prepare the client for a successful go-live
Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. At Availity, they're pioneers reshaping the future of healthcare, with headquarters in Jacksonville, FL, and an office in Bangalore, India, plus a remote workforce across the United States.
Provide telephone and email-based support for all users via an IVR system and using the ServiceNow ITSM.
Assist users with administrative configuration issues such as workstation troubleshooting.
Reset account passwords, security tokens, PINs, and provide account management support.
Jobgether is a platform where candidates can apply for jobs. They use an AI-powered matching process to ensure applications are reviewed quickly and fairly.
Diagnosing, analyzing and resolving technical issues.
Performing planning and analysis of IT support workflows.
Researching, analyzing, and reporting on incident trends.
CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. They focus on client-focused practice areas resulting in solutions to organizational challenges and value Commitment, Innovation, and Customer Satisfaction.
Evaluate AI models in your field using your professional experience.
Assess content and provide structured feedback to improve the model's understanding.
Work is remote, asynchronous, and flexible with no minimum hour commitment.
Handshake is connecting students to early talent. They are running an AI research project where they are looking for people in different areas of expertise.