Configure and maintain Google Workspace services in line with current best practices. Monitor system health, optimize performance, and perform regular reviews of security and compliance posture. Troubleshoot and resolve technical issues, documenting solutions to enhance internal knowledge sharing. Lead the deployment and configuration of Workspace applications, ensuring reliability and usability for all users. Drive the integration and adoption of AI-driven tools—especially those powered by Gemini—within the Workspace ecosystem.

This position is responsible for enhancing, supporting, and maintaining an application or applications and provides guidance, leadership, and technical supervision to teams of application analysts in their area of expertise. This includes trouble shooting, researching, and solving technically challenging problems involving integrated systems. Provide coaching and mentoring to team members.

Our ideal candidate is someone who is autonomous, with the ability to troubleshoot and communicate effectively in writing. You enjoy helping others and have a strong sense of urgency. Provide help and answers to customers' technical issues by identifying the problem, researching answers and providing guidance. Champion all aspects of the user’s experience, with a focus on clarity and speed. Work to clarify and triage customer requests as quickly as possible.

Provide expert technical support for clients using Bluecore, BigQuery, Datadog, and other tools, helping them resolve issues, optimize campaigns, and maximize the platform’s capabilities. Assist clients in configuring, optimizing, and troubleshooting email/SMS campaigns, including segmentation, automation, and reporting. You’ll quickly identify technical issues, solve them, and communicate the solution clearly to clients.

The Implementation Specialist, Mexico, will be responsible for deploying Shiji’s POS solutions for enterprise customers within the Americas region. This role involves executing technical tasks such as hardware installation, system configuration, upgrades, basic troubleshooting, and user training, all under the guidance of senior team members. The Specialist will ensure seamless installations, address customer needs, and provide post-implementation support.

The Service Board Analyst will ensure the smooth operation and efficiency of the service boards by effectively prioritizing, qualifying, and advancing tickets while maintaining high standards of client communication and technical support. This job does require occasional outbound calls to clients to retrieve more accurate information.

In this role, you would provide technical support and advice to our customers and help them get the most out of their Microsoft 365 subscriptions by responding to technical advisory and implementation questions regarding M365 tools through chats and phone calls.

Provide technical support and advice to customers, helping them maximize their Microsoft 365 subscriptions. Address technical support requests-tickets from customers who subscribed to a Microsoft 365 trial, utilizing troubleshooting knowledge and tools to resolve issues. Engage with customers to understand their needs and guide them toward perpetual subscriptions, increased workload usage, and higher license consumption.

This position is responsible for the technical success of omni-channel support and technical guidance within the Global Support Organization for multiple Mainframe products/ solutions and underlying technologies. Engineers are expected to deliver a superior customer experience using empathy, expertise, value, and speed. The role includes mentoring less-experienced team-members, identifying training needs, and proactively preventing customer issues. It requires strong customer service, communication, and technical leadership skills.

Deliver superior customer support for antivirus software, managing inquiries about accounts, subscriptions, and technical issues through phone and remote sessions. Efficiently resolve customer issues related to software purchases, renewals, account management, and refunds, ensuring a smooth experience. Guide customers through the installation, reinstallation, and troubleshooting of antivirus programs.