Assists in providing technical application support for clinical and/or business applications to improve their overall performance and ensure they are meeting the organizationβs needs. Working under close supervision, assists with gathering, analyzing, and evaluating user needs, and implementing, optimizing, supporting, and troubleshooting clinical and/or business applications.
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Manage and maintain with a deep understanding of all IT infrastructure, including networks, devices, and cloud services. Provide technical support to all employees, troubleshooting hardware, software, and network issues. Oversee the procurement, deployment, and maintenance of end-user devices. Manage the IT budget, allocating resources and licenses efficiently and tracking expenses.
As a Technical Support Engineer, you will be the frontline of customer interactions, ensuring a seamless experience for users by troubleshooting and fixing issues, resolving inquiries, and providing expert guidance on our platform. You will work closely with internal teams to resolve customer facing issues, identify and implement root cause fixes and contribute to strategic improvements to our support tools and processes.
Works on a diverse scope of problems, where each issue requires individual analysis of information provided within the tickets. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgement, and interpretation to select the right course of action and escalates to either Tier III or to the Product/Engineering team when necessary.
This role is to manage the ongoing operational performance of Fluidstack owned and operated GPU clusters as the owner of everything that lives within our data centers, managing the Data Center Operations team as well as third parties, from installation through ongoing maintenance and coordinating upgrades. Primary responsibility is to ensure the continuous and efficient operation of the data center by managing on-site technicians and third-party vendors, creating and maintaining operational procedures, diagnosing issues, and providing hands-on technical support when higher-level intervention is required.
We are looking for a highly motivated Alert Support Specialist to join our Engineering team and you will be responsible for monitoring, triaging, and responding to system-generated alerts across client environments, playing a key role in ensuring the performance, stability, and security of IT systems.
Responsible for the delivery of high-quality IT technical professional services to our clientele. These services may include consulting, on-site or remote troubleshooting, and support for clients with various network technologies, installation and integration, migration services. Dedication to quality and customer satisfaction are critical success factors for this position.
Join our Operations team and support NISCβs Mapping & Staking software products focused on NISCβs GIS solutions. Assist members in application support, troubleshooting, training, and research via phone and email. Follow up on resolutions, liaison between members and software engineers, assist with software releases, provide feedback, and deliver training. Provide after-hours support via on-call phone support rotation and utilize your ArcGIS server/software skills.
We're seeking an experienced Product Support Specialist to help our customers, big and small, with their use of Furtherβs platform. A typical day may involve working on a queue of support tickets ranging from general product assistance requests to configuration updates to anything and everything. You'll work closely with product, engineering, and customer success teams on a daily basis.
This role requires a strong technical background in Unified Communications (UC), with a particular focus on Microsoft Teams at an Administrator level. The ideal candidate will have experience configuring, troubleshooting, and supporting Microsoft Teams, Omni-channel environments, and Contact Centre systems within a broader UC framework. The role also requires the ability to work both collaboratively and independently to ensure the smooth and reliable operation of all UC systems.