As an IT Engineer at Masabi, you’ll play an important role in making sure our people have the tools and support they need to do their best work, wherever they’re based. You’ll respond to a wide variety of IT requests, partnering closely with teams like Finance and PeopleOps to keep things running smoothly. Whether you're resolving technical issues or helping to improve internal processes, your collaborative approach will contribute to a secure, reliable, and supportive technology environment that enables everyone to thrive.

This position is responsible for providing first level support to end-users on hardware, software and network related problems, questions and use. Provides first-level problem resolution on the telephone with users, walking the user through steps to determine the issue, and classifies the level, priority and nature of the problem. Responsible for opening, escalating, tracking, and closing trouble tickets to promote end-user satisfaction.

The IT Depot Engineer is responsible for ensuring seamless operation of hardware devices. As a skilled technician with knowledge of products and technical practices, you will receive and dispatch hardware devices, evaluate and repair devices and maintain inventory. Respond to and resolve tasks promptly, including device preparation and shipment.

As an IT Engineer at Masabi, you’ll play an important role in making sure our people have the tools and support they need to do their best work, wherever they’re based. You’ll respond to a wide variety of IT requests, partnering closely with teams like Finance and PeopleOps to keep things running smoothly. Whether you're resolving technical issues or helping to improve internal processes, your collaborative approach will contribute to a secure, reliable, and supportive technology environment that enables everyone to thrive.

The POS Installation Technician provides moderate technical support for Point-of-Sale (POS) equipment, communicating remotely via phone and email to ensure customer satisfaction and revenue growth. This role involves responding to inbound communications and working directly with clients to provide account support and problem resolution. Success requires the ability to work independently while delivering exceptional customer experience.