Serve as the first point of contact for user-submitted Tinman issues via Teams and JIRA.
Monitor, respond to, and resolve support tickets efficiently and professionally.
Maintain thorough documentation of system bugs, resolution paths, and repeat issue trends.
Better is an AI-native mortgage and home equity finance company, revolutionizing the financial markets. They have funded over $110 billion in loans and raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry.
Supports the Service Catalog within Business Relationship Management.
Assists in maintaining and enhancing a central repository of IT services.
Ensures customers have an intuitive way to browse, request, and self-install items.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe.
Support Project Managers and Business Analysts with project management tasks.
Provide Tier 2 support for customer support requests and escalate to development and operations teams.
Perform system administration and user management tasks such as resolving access issues.
GDIT is a global technology and professional services company. They deliver consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community with 30,000 experts.