Assist with the deployment, end user support, implementation, data migration, and training for internal ConnectWise software suite for employees across all New Era locations domestically in the US and internationally. Provide application support to all internal users of ConnectWise, related integrations, and supporting applications, ensuring that requests are responded to and resolved within SLAs.

Oversee the operation and maintenance of trading systems, guaranteeing continuity and stability in the production trading environment. Develop automation tools to streamline operational processes, reducing overhead and enhancing efficiency. Triage, prioritize and troubleshoot complex network and systems issues, ranging from low-level hardware to in-house software applications. Work with development to improve the operational stability and functionality of existing and new trading systems.

Responsible for the day-to-day operation and technical support of the IFS Cloud ERP platform and associated applications. Works closely with the ERP Solution Architect (IFS) and the Data Architect as well as specific project leaders. Supports the Transformation team in the daily operation of the IFS cloud system, liaising with support partners to ensure maximum availability of the system to the end user community.

Commitment to providing an exceptional customer experience by using professional communication and applying product knowledge and deep troubleshooting to perform direct actions in cluster environments to resolve various issues. Contribute to global initiatives and projects to constantly reduce customer effort, improve tooling, and design and write automation software to improve efficiency. Act as the direct contact and advisor for customer inquiries and issues with their Cloud Services.

Solve clients’ toughest problems as a Network Engineer on the Service Delivery Team. Serve as an escalation point for Tier 3 System Administrators. Lead troubleshooting for recovery of network functions, including switching, routing, telephony, and telecom circuitry. Diagnose, resolve, and document hardware and software network problems, performing root cause analysis to eliminate reoccurring incidents.

Design end-to-end architecture solutions that enhance the user experience from initial registration through final payment, integrating all touchpoints. Define and design APIs and RESTful services that connect Talkspace with external healthcare systems, ensuring efficient, real-time data exchange. Own the roadmap for integration capabilities, tooling, and implementation, optimizing Talkspace’s technical infrastructure for growth and scalability.

This position is responsible for enhancing, supporting, and maintaining an application or applications and provides guidance, leadership, and technical supervision to teams of application analysts in their area of expertise. This includes trouble shooting, researching, and solving technically challenging problems involving integrated systems. Provide coaching and mentoring to team members.

The AI Transformation Strategist identifies and implements business process improvements using existing AI technologies like LLMs, low-code platforms, and automation tools. This hybrid role involves working with internal teams and clients to audit operations, design AI-powered workflows, and deploy intelligent agents that enhance efficiency and impact.

The ServiceNow Developer will assist with an implementation of ServiceNow applications and provide technical insight in designing and supporting ServiceNow while aligning to service management best practices. They will implement application solutions based on conceptual design requirements, perform in the areas of development, administration, documentation, and technical support of the ServiceNow platform with a focus on designing and delivering technical solutions that are developed on the ServiceNow platform.

The Salesforce Enterprise Architect is responsible for defining, governing, and advancing the Salesforce architecture strategy across the organization. This role serves as the highest technical authority for all Salesforce-related initiatives, ensuring that solutions are scalable, secure, performant, and aligned with enterprise architecture principles. As the key liaison between business stakeholders, Salesforce delivery teams, and IT leadership, this role plays a critical part in driving digital transformation, enhancing customer experience, and enabling data-driven decision-making across the enterprise.