Provide first-line response for remote customers requiring assistance with information technology issues and problems within SHI’s Cloud Support customer portfolio. Troubleshoot software applications such as Azure Active Directory, Cloud PBX/PSTN, Microsoft Office 2013-2016, Microsoft Delve, Microsoft Intune Device Management, and Windows10. Support projects as assigned by the Service Desk Lead/Supervisor.

As an Azure Consultant, collaborate with customers to implement innovative cloud-based solutions, design and deploy infrastructure and applications on the Microsoft Azure platform, and guide customers through architecture design, migration, optimization, security, and DevOps practices, ensuring alignment with their business objectives.

The Solution Engineer II will be a primary technical and functional expert on our Dynamics F&O and other system platforms, focusing on both strategy and tactical design and delivery of enhancements and fixes to our systems. They will build strong relationships with Product Owners and delivery teams within IT to build and maintain high-quality and high-performing systems.

We are seeking a highly skilled Data Center Network Engineer to join our team, responsible for designing, implementing, and maintaining robust cloud networking solutions, as well as deploying and managing VPCs, VNets, Transit Gateways, and VPNs. The ideal candidate will have a strong proficiency in both Juniper and Cisco core device and switch configurations and equipment.

We are looking for a Cloud Networking expert to focus on designing, automating, deploying, and integrating native and third-party networking and network security resources for our Clients in AWS, Azure, and Google Cloud Platform (GCP). You will lead design, deployment and automation efforts related to public cloud platforms, serve as a technical point of escalation, and develop client assessment and design deliverables.

Help customers design and implement efficient, performant, and scalable technology architectures centered around Mambu. Advise, consult, and train customers on the usage of Mambu’s integration capabilities to ensure use of best practices. Coordinate with product and engineering teams to identify enhancements and improvements.

Deliver exceptional customer support by addressing and resolving technical issues related to multi-cloud environments. Troubleshoot problems, offer tailored solutions, and ensure a seamless experience. Proactively monitor, diagnose issues, and implement effective resolutions, adhering to best practices and security standards across different cloud providers.

As an IT Staff Engineer, provide comprehensive technical support and ensure the smooth operation of our IT infrastructure. Responsibilities include designing, installing, and managing network systems, identifying automation opportunities, providing tier 3 support, and participating in disaster recovery planning.

As a Network Technical Consultant, you will work with a collaborative team developing and deploying solutions utilizing Network Technologies. You will support your clients and project teams ensuring development efforts are well documented and delivered with quality, participating in customer demos and meetings. You will deploy solutions on Cisco, Palo Alto, Aruba, AWS and Azure.

Responsible for managing and optimizing our cloud infrastructure, including Microsoft Entra (formerly Azure Active Directory), Power Automate, Microsoft Intune, and Windows Defender. This role involves automating workflows, ensuring security compliance, and providing support for cloud-based applications and services.