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Responsibilities:
- Champion the User Experience
- Deliver timely and effective local technical support
- Author clear and concise technical documentation
Drive Strategic Projects:
- Participate in the execution and implementation of key technology projects
- Document project progress effectively
- Collaborate with other departments, teams, and external vendors
Qualifications:
- Proven experience in a technical support role
- Solid understanding of user account management and security best practices
- Strong communication (written and verbal) and interpersonal skills
Downtown Music
Downtown Music empowers creators and businesses in the music industry. We champion innovation and collaboration.