Telvista is seeking a motivated and customer-focused Help Desk Tier I Technician to join their IT Support team to help users resolve technical issues efficiently and professionally. As the first point of contact for support requests, you will provide front-line troubleshooting, escalate complex issues, and deliver an outstanding customer experience in this role.
Support ticket processing and resolution management, which includes detailed and clear documentation of problems and the actions taken to resolve them. Provide technical assistance to computer users by answering questions to resolve computer problems for the end user. Typical assistance concerns the use of computer hardware and software, to include printing, installation, word processing, electronic mail, and operating systems.
As an IT Systems Administrator, you will create best-in-class solutions to optimize IT systems and processes. You will ensure that system hardware, operating systems, applications, and related procedures adhere to our organizational values through system administration and endpoint management technologies. You are empowered to engage cross-functionally and to forge new paths to achieve the highest level of efficiency for employees.
This role is for an IT Engineer 1 to join the global IT team, ensuring employees have the technical support and resources they need. Responsibilities include providing Tier 1 and 2 helpdesk support, managing IT operations, and contributing to enterprise system improvements. The role involves managing IT tickets, onboarding/offboarding employees, hardware management, and collaboration with finance and the global IT team.