Monitor the health and performance of Polygon Labs’ infrastructure, including blockchain networks, bridges, RPC services, staking systems, and user-facing products
Track third-party dependencies and identify degradation that may impact the broader ecosystem
Validate and triage alerts by distinguishing signal from noise, assessing severity, and determining impact
Polygon Labs is a global blockchain payments company building and operating infrastructure to move money instantly, reliably, and at internet scale, with the mission to move all money onchain. Its infrastructure has facilitated trillions of dollars in onchain value transfer and supported millions of transactions daily.
Own and improve the ITIL-aligned Problem Management process.
Lead RCA sessions using structured methods (5 Whys, Fishbone, Fault Tree).
Coordinate with Support, Application, Infrastructure, Developers, and Service Providers.
Eurofins Scientific is an international life sciences company, providing analytical testing services across multiple industries, ensuring safety and sustainability. With approximately 63,000 staff in over 950 laboratories across 60 countries, they maintain a decentralized and entrepreneurial network.
Detailed Runbooks for daily operations and routine maintenance.
Documented Project Specifications and Standards for processes and technologies.
Technitask is a Canadian company delivering IT management, systems integration, software delivery, and consulting services. They have a team of SAP consultants, developers, project managers, data engineers, and security analysts creating value for customers.