Support the Operations Section Manager with personnel administration, strategic planning, and staff planning. The Network Operations Senior Engineer will work alongside the Service Delivery Team, Architecture Team, and Security Team to support their objectives. Provide maintenance, patching, and troubleshooting support for NIHNet’s DWDM circuits.

As a NOC Engineer, you will be an entry point of communications for our customers and the first to monitor, maintain, troubleshoot, and recover the client's infrastructure. This role offers a good opportunity to develop your DevOps career by monitoring data centers, assessing faults, providing technical support, and troubleshooting issues. You will follow NOC procedures and communicate with customers.

In this role, you’ll lead by example, addressing complex technical challenges while fostering a supportive environment where team members can thrive and develop their careers. You will manage a high-performing team of Senior Technical Support Engineers, creating a culture of growth, collaboration, and innovation, as well as troubleshoot complex issues across databases, network performance, and distributed systems.