Produce professional root cause analysis documentation for customers
Ensure the prioritization, planning, and execution of problem resolutions
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to customers. They have over 8,100 customers, including 85% of the Fortune 500®, and their intelligent cloud-based platform connects people, systems, and processes.
Drive root cause investigations for the high impact/high visibility escalated issues.
Collaborate with the cross functional teams to achieve the best resolution for our customers.
Ensure the prioritization, planning, and execution of problems to achieve the best results for the company and our customers
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Lead role in major incidents and ensure effective communication to stakeholders.
Monitor, control, and support service delivery, ensuring systems and procedures are followed.
Define and track service measures and KPIs to manage the performance of IT services.
RWS unlocks global understanding by growing the value of ideas, data, and content. The company values every language and culture and has a global reach, providing support services to over 7500 end users worldwide, with a dedicated team of over 500 staff across all regions.
Manage and continuously improve customer support processes, ensuring clarity and adherence to governance standards.
Coordinate improvements to incident and change management processes, including communication and lessons learned.
Monitor and analyze support performance metrics, identifying trends, risks, and improvement opportunities.
Pismo provides a comprehensive processing platform for banking, card issuing and financial market infrastructure. Pismo's 500+ employees are located in more than 10 countries around the world and helps customers innovate and build the next generation of banking and payment solutions.