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Key Responsibilities:
- Manage and improve customer support processes.
- Coordinate improvements to incident and change management processes.
- Monitor and analyze support performance metrics.
Qualifications:
- Bachelor’s degree in IT, Computer Science, Engineering, or related.
- 3+ years of experience in Technical Support, Operations, ITSM, or IT Governance.
- Ability to collaborate with cross-functional teams to drive process improvement.
Pismo
Pismo provides a comprehensive processing platform for banking, card issuing and financial market infrastructure. Pismo's 500+ employees are located in more than 10 countries around the world and helps customers innovate and build the next generation of banking and payment solutions.