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Crisis Ownership & Command:
- Act as the single, authoritative point of contact.
- Own the entire resolution lifecycle.
- Deliver final post-mortem delivery.
Executive Alignment & Communication:
- Design and deliver clear status updates.
- Focus relentlessly on mitigation steps.
- Provide recovery progress and clear plans for resolution.
Cross-Functional Mobilization:
- Lead and govern internal war rooms.
- Coordinate resources across Engineering, Product and Support.
- Ensure rapid problem-solving.
Technical Deep Dive & Drive:
- Have a detailed understanding of systems.
- Rapidly determine issue scope.
- Direct technical teams towards root cause.
Netomi
Netomi is the leading agentic AI platform for enterprise customer experience. They work with the largest global brands and are backed by WndrCo, Y Combinator, and Index Ventures, helping enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.