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Responsibilities:
- Take the lead in addressing crisis situations in an operational environment
- Assist in resolving critical incidents, involving all relevant parties
- Support communication efforts with top management and clients regarding incident resolution strategies
Qualifications:
- German (C1) and English (C1)
- Senior profile with strong experience in Incident, Change, and Problem Management
- Good knowledge of IT and data center infrastructure
Advantages:
- Exposure to Service Desk operations
- Familiarity with ticketing tools
- Awareness of ITIL principles
Deutsche Telekom TSI Hungary Kft.
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group, recognized as Hungary’s most attractive employer in 2025. They provide IT and telecommunications services with over 5300 employees, serving hundreds of large customers in Germany and Europe, and are known for ethical practices and educational cooperation.