Provide technical support and assurance across Control Room Support, managing incidents, problems, and changes in an ITIL-aligned environment.
Support major incident response, root-cause analysis, and change review while maintaining clear documentation and knowledge.
Collaborate with stakeholders, share expertise, and drive improvements, automation, and service integrity.
NEC Software Solutions, part of NEC Corporation, develops software for emergency services, transport, and public services. With 3,000+ employees, it supports governments, hospitals, and police to improve public outcomes.
Manage and coordinate technology releases across multiple teams, including scheduling, deployment communications, and post-release reviews.
Partner with development teams, Scrum teams, and business stakeholders to ensure releases are properly planned, tested, approved, and validated.
Establish release-readiness criteria, track change tickets, and direct off-hours deployment activities while managing risks and dependencies.
Horace Mann helps educators identify financial goals and develop plans with insurance and financial products. Founded in 1945, it serves over 4,100 school districts, is publicly traded (HMN), and has more than $12 billion in assets, with a culture focused on supporting educators.
Partner with CIO and technology leadership to develop and maintain the enterprise IT Roadmap, facilitating strategic planning and tracking progress.
Coordinate technology initiatives, manage project intake, and analyze business requirements to align technology investments with organizational priorities.
Develop change management plans, create dashboards and reports, and support process improvements to enhance technology adoption and performance.
World Relief is a global Christian humanitarian organization focused on responding to crises and empowering communities in over 100 countries. With 80 years of history, they partner with local churches to serve refugees and vulnerable populations, fostering a purpose-driven culture.
Maintains configuration items, baselines, and version records for software and documentation.
Manages source code repositories, branches, and builds.
Tracks change requests and records their status through approval and release.
Kreative Technologies is a technology company that provides IT solutions. They are an equal opportunity employer committed to a workplace free from harassment and discrimination.