The Senior Major Incident Manager (Sr. MIM) ensures the best possible service to customers using best practice processes and procedures with an effective team. The Sr. MIM is required to manage, maintain and own the Incident function for managed services, supporting customers and ensuring SLA’s are met. The Sr. MIM will have an eye for detail and a strong focus on customer service, operations, people leadership and continual service improvement.

As a Project Manager in the Standards IT team, you will play a pivotal role in delivering projects on the LGC Standards Digital Plan, which align with the strategic direction set by the LGC Standards Senior Leadership Team. This role is a 6-month contract, during which you will work with senior stakeholders across all areas of the business and on Salesforce projects that deliver Artificial Intelligence (AI) capabilities, operational efficiencies and improvements to processes and data.