The AI Transformation Strategist identifies and implements business process improvements using existing AI technologies like LLMs, low-code platforms, and automation tools. This hybrid role involves working with internal teams and clients to audit operations, design AI-powered workflows, and deploy intelligent agents that enhance efficiency and impact.

This position is responsible for leading the enterprise applications, data, and Artificial Intelligence (AI) functions within the IT organization. This includes developing and executing strategies for enterprise applications, data governance, and AI-driven solutions. The role provides leadership and direction to ensure that the enterprise applications and data aligns with business objectives and delivers value across the enterprise.

Excel with contact center technologies and artificial intelligence in the customer and employee experience domain. Serve as a trusted advisor for clients navigating the complex landscape where CCaaS platforms and AI capabilities converge. Bring deep expertise in both traditional contact center technologies and emerging AI applications, creating a powerful combination that delivers transformative value to clients.

This Platform Solution Architect is a functional and technical expert consulting with customers on implementing ServiceNow Workflow solutions based on best practices to accelerate and drive customer business outcomes. The role requires solving customer challenges, providing support during sales cycles and advocating for customer needs within ServiceNow. Platform Solution Architect brings architectural guidance, business acumen, deep product expertise, innovation, and knowledge capital to customers and partners.

You’ll lead a senior team focused on IT support tooling, automation, and data. In this role, you’ll oversee Jira Service Management, Moveworks, and AI-assisted support systems that power our Tier 1 and Tier 2 teams and enhance end-user experience. You’ll drive strategic tooling improvements, enable efficient operations, and ensure that our support platforms scale with the company.

Spearhead the adoption and implementation of AI-powered tools and automations across the organization. As the go-to internal consultant for AI-driven productivity, you’ll work on real-world business problems. Drive measurable impact in terms of productivity and efficiency with best-in-class AI driven solution.

This Principal Solution Architect, Core Business Workflows is a functional and technical expert consulting with customers on implementing a ServiceNow Workflows’ Solutions based on best practices–all with the goal of accelerating and driving customer business outcomes. These solutions include HR Service Delivery, Legal Service Delivery, Workplace/Facility Service Delivery, Employee Service Management Solutions and Finance & Supply Chain Solutions.

The ideal candidate will combine technical expertise with a project management mindset and a passion for teaching. You should be driven by curiosity to understand our AI product architecture, federal contracting space, and the ability to create custom engaging learning experiences for diverse audiences. This role bridges technical implementation and customer education, working with clients throughout the continuum of onboarding which includes deployment, system integration, implementation, and training, ensuring a seamless transition with Customer Success at the end of onboarding.

Drive customer outcomes, roadmap, and value realization for GenAI technology through hands-on delivery of ServiceNow’s GenAI capabilities and technical advisory activities. Lead complex, multi-disciplinary projects acting as an SME to solve complex customer issues related to AI solutions. Provide technical advice and guidance to customers on how to best utilize ServiceNow technologies to achieve their business objectives.

The Director of Digital Transformation will drive operational efficiency and modernization. Partnering with division leaders, you'll identify opportunities to enhance processes through innovative technology, including AI-driven solutions, delivering value while simplifying operations. This role shapes a culture of continuous improvement and positions our business for long-term success.