Remote Information technology Jobs · API

As an Enterprise Applications Engineer, you will take ownership of the administration, configuration, and continuous improvement of enterprise business applications. You will collaborate with cross-functional teams to ensure systems remain secure, efficient, and aligned with organizational objectives. You will be responsible for driving improvements that enhance productivity, governance, and collaboration across the enterprise.

As an Enterprise Applications Engineer, you will take ownership of the administration, configuration, and continuous improvement of enterprise business applications. You will collaborate with cross-functional teams to ensure systems remain secure, efficient, and aligned with organizational objectives. You will be responsible for driving improvements that enhance productivity, governance, and collaboration across the enterprise.

The Senior Genesys Cloud CX Functional Analyst will play a key role in designing, configuring, and optimizing customer interaction solutions within a large, multi-client enterprise environment. This is a hands-on functional and partially technical role. The person in this role will act as a bridge between business requirements and system implementation.

As a Technical Support Engineer, you will be the technical problem-solving expert for our customers across healthcare, higher education, and corporate environments. You'll diagnose complex technical issues, provide comprehensive solutions, and ensure our customers achieve maximum value from their Transact+CBORD technology investments. This role combines deep technical expertise with strong customer relationship skills to deliver exceptional support experiences.

Serve as the primary escalation point for unresolved cases from the Frontline team. Reproduce complex issues within sandbox or test environments to determine root cause. Conduct detailed log analysis, API tracing, and SQL-level data validation. Identify software defects and collaborate directly with Product Management & Engineering on debugging, verification, and fix validation.

The Zendesk and HubSpot Systems Manager will take full ownership of our core customer-facing platforms, responsible for the design, configuration, administration, maintenance, and integration of both Zendesk Support and the entire HubSpot CRM ecosystem. The ideal candidate will ensure both platforms align with our customer service and revenue strategies, drive agent and user efficiency, and provide an exceptional customer and employee experience through advanced automation, data integrity, and strategic cross-platform integration.

The Technical Writer will create and maintain documentation that translates complex technical and functional information into clear, concise, and user-friendly content for various audiences, including end-users, developers, and internal staff. This individual will collaborate closely with software development and product teams throughout the product lifecycle to ensure documentation supports product success and user experience.

Work with the IT team to develop, implement, administer, maintain, secure, and support IT solutions. Communicate clearly and concisely to update document designs and current configurations, and to give presentations related to these tasks. Solve complex problems independently and quickly adapt to new situations as a problem solver.

This role will lead a technology roadmap to optimize a connected Saas systems architecture, integrations, workflows, while also helping to drive the organization’s AI strategy and roadmap. The role serves as a bridge between business units, IT Applications, IT Project Management, Data & Analytics, and Security teams—ensuring applications, data, and workflows are aligned with business goals, future-ready for scale, and infused with AI capabilities where appropriate.

As a Technical Support Specialist, you'll be the frontline hero ensuring our customers receive exceptional technical assistance with Eve's legal AI solutions by managing critical support tickets, resolving bugs, and facilitating feature requests. You'll also maintain our commitment to rapid response times and customer satisfaction.