Designs, develops, configures, and enhances TSA's ServiceNow platform supporting approximately 80,000 users.
Implements core ITSM processes and ITOM capabilities to provide visibility into its hybrid infrastructure.
Supports platform health and continuous improvement by managing instance upgrades, plugin administration, and performance tuning.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They focus on end-to-end managed IT services and support public sector agencies and commercial enterprises around the globe, being recognized as a Top Workplace committed to delivering secure and cost-effective solutions.
Own and evolve our data infrastructure: Supabase, n8n workflows, HubSpot integrations, and the pipelines connecting external platforms like Skilljar and HockeyStack.
Take technical ownership of our content factory: tooling, automation pipelines, and agent orchestration that let a small team produce at scale.
Think through the user journey and create UI integrations into existing solutions (e.g., Airtable) or buy or build and maintain simple UI interfaces for databases, etc. (search, export data, import to other workflows).
Platform Engineering is home to the world's largest community of platform engineers. They connect thousands of professionals, share best practices, and help shape the future of how teams build and scale internal developer platforms.
Conduct workshops to understand customer needs and translate them into detailed design specifications.
Configure the Quiq platform, including setting up messaging channels, routing rules, and integrations.
Provide guidance to customers on optimizing the Quiq platform for maximum impact.
Quiq is an equal opportunity employer that provides messaging platforms. They foster a welcoming and supportive culture where individuals feel connected and valued at work.
Implement Automations via Okta, Slack, and or Workato.
Respond to employee helpdesk requests, troubleshooting and/or suggesting workarounds or alternatives.
Work on various projects - for example: software & hardware audits, new software testing & deployment, aligning employee groups across different software packages.
Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. They have more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers. They are also guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all.
Makes clients wildly successful through their onboarding to Softdocs applications
Takes ownership of the technical components of new deployments
Delivers a superior client onboarding experience by walking the client through any technical requirements that will be owned from the client side
Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government through Etrieve, an enterprise content management (ECM) platform. With a remarkable 25+ year history, Softdocs is committed to promoting educational and governmental equity by eliminating inefficiencies.
Provide high-quality support and take ownership in responding to inquiries, issues and escalation inquiries through tickets, emails, and other channels
Perform problem-solving, diagnosing, root cause analysis, and generate corrective action plans for issues
Marqeta is a modern card issuing platform that empowers builders to bring innovative payment solutions to the world. They value the role their Production Support Engineers play in their service delivery chain and operate with a flexible first approach.
Lead requirements gathering, define RACI charts, and draft project charters.
Manage client expectations, coordinate with SMEs to clear blockers, and oversee third-party service delivery.
Translate functional requirements into technical recommendations.
Instructure creates intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome.
Lead, mentor, and develop a high-performing group of middleware experts while managing capacity, prioritization, and clear performance and development expectations.
Own the full lifecycle of data exchange and communication platforms—managing upgrades, patching, capacity planning, performance optimization and documentation.
Lead integration and API governance by ensuring alignment with enterprise architecture, managing the full API lifecycle—including versioning, documentation, and usage reporting.
Fidelity Canada helps Canadian investors build better financial futures for over 35 years. They offer individuals and institutions a range of trusted investment portfolios and services, and boldly embrace innovation. Fidelity Canada is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
Drive configuration, optimization, and security hardening of enterprise systems including Google Workspace, Kandji MDM, and critical SaaS integrations
Lead technical design and implementation of enterprise system integrations, ensuring scalability, security, and compliance with organizational standards
Deliver reliable systems administration and provide escalated technical support during high-volume periods or when IT Support coverage is needed
Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. As a diverse team of more than 600 members, they are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.
Lead and develop a high-performing integration team focused on seamless client onboarding.
Work closely with clients and provide end-to-end support during their onboarding process.
Own APIs, SDK documentation, integration guides, and overall support documents.
Sardine is a leader in fraud prevention and AML compliance, offering a platform that uses advanced technologies to stop fraud. They have hubs in multiple locations but maintain a remote-first culture, valuing performance and flexibility for their talented and self-motivated employees.