This exciting role at Zapier will directly implement and improve Zapier's IT infrastructure, implementing, managing, automating, and supporting the tools and services that power a globally distributed engineering team. Individuals will maintain a world-class Mac experience for employees and streamline access management by implementing SSO applications and automating processes. This role will scale IT infrastructure and processes to the next level as a service owner.

At Aisera, you will be driving the deployment and use of cutting-edge Conversational AI solutions in our customer environments. The AI Customer Success team partners closely with other stakeholders to understand the customer’s requirements and drive all technical aspects of the onboarding phase. You will lead the charge in defining the best practices for customers to get the most out of our AI solutions.

As a member of the Enterprise Applications & Identity Management team, your role is pivotal in ensuring the redundancy, scalability, and security of our client infrastructure. You will be tasked with managing and supporting several of our core enterprise IT systems, with a primary focus on Okta. Your responsibilities will include overseeing Identity Provider (IDP), Single Sign-On (SSO), and System for Cross-domain Identity Management (SCIM) provisioning. Additionally, you will play a key role in advancing our automation strategy to streamline processes and enhance efficiency across our IT infrastructure.