Monitor and triage IT ticket queue, prioritize by impact and urgency, and escalate as needed.
Configure and maintain SSO integrations (SAML, OIDC) and manage user provisioning.
Execute system changes through formal change management, including risk assessment and rollback plans.
BlueCloud is a Snowflake Elite Partner and 2026 CoCo Catalyst Snowflake Partner of the Year. With 450+ consultants and 200+ enterprise transformations, we deliver data migration, engineering, and AI/ML solutions 40–50% faster.
Provide end-user support, device management, and identity access management for a globally distributed remote team.
Troubleshoot hardware, software, network, and security issues while maintaining documentation and knowledge bases.
Support automation and IT operations to improve efficiency and scalability.
Quince is a direct-to-consumer brand that partners with manufacturers to offer high-quality essentials at low prices. They have tens of millions of customers and a fast-paced, builder-focused culture.
Provide first-line remote technical support for hardware, software, and enterprise applications.
Manage and triage support tickets using ServiceNow, ensuring SLA compliance and first-call resolution.
Assist with remote device provisioning, software deployment, and asset management in a distributed environment.
Sutherland is a digital transformation company specializing in AI, automation, cloud engineering, and advanced analytics. They have a culture of innovation and have created over 350 inventions, focusing on delivering scalable business transformation.
Configure and deploy SASE/SSE platforms including Zscaler, Prisma Access, Cisco Secure Access, and Netskope.
Lead remote and on-site deployment workstreams for Zero Trust architectures and identity-based access controls.
Mentor junior engineers and contribute to client-facing documentation and reusable delivery assets.
AHEAD builds platforms for digital business by integrating cloud infrastructure, automation, analytics, and software delivery. The company fosters a culture of belonging and values diverse perspectives, offering opportunities for professional growth and certification.
Manage IT as code using Terraform and PowerShell, with all changes through reviewed pull requests.
Run the remote help desk for access, onboarding, and guest management, fixing root causes.
Oversee M365, Entra ID, Cloudflare Zero Trust, and SSO integrations for the entire company.
Scape is a Swedish game studio of about 30 people, fully remote by choice, developing Gravity, a precision climbing game, as part of a growing multiplayer platform. The senior team has shipped live games at studios like Arrowhead and Ubisoft, and the culture is self-motivated, flexible, and built on trust and collaboration.
Co-own day-to-day operation, triage, and tuning of the enterprise endpoint security environment.
Evolve zero trust systems and write clear runbooks in partnership with Security Operations.
Mentor engineers to grow security knowledge and act as a technical subject matter expert.
Samsara is the pioneer of the Connected Operations Cloud, enabling physical-operations industries to harness IoT data for actionable insights. A recently public company, it offers autonomy and support with a collaborative, long-term-focused culture.
Manage and resolve customer support cases for Entrust software products with professionalism and timely communication.
Troubleshoot technical issues on Linux appliances running on VMware and other hypervisors via screen shares and knowledge bases.
Collaborate with Engineering, Sales, and Product teams to advocate for customers and drive continuous improvement.
Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. They serve customers in over 150 countries and employ a diverse global workforce focused on collaboration and innovation.
Provide first-line phone and email consultation to debug complex security and network problems.
Partner with Engineering to assist customers with testing and troubleshooting.
Document incident resolutions in the technical support database and mentor other engineers on advanced troubleshooting.
Zscaler accelerates digital transformation with a cloud security platform that protects organizations from cyberattacks and data loss. The company is the world's largest inline cloud security platform, distributed across 160+ exchanges globally, and fosters a culture of ownership, collaboration, and continuous feedback.
Provide remote L1/L2 support for Windows, Microsoft 365, and workplace technology for 300–350 employees.
Manage incidents through Jira Service Management, taking ownership from triage to resolution or escalation.
Collaborate with senior engineers and document solutions while troubleshooting endpoints, networking, and cloud services.
WorkPac is an Australian workforce solutions organisation delivering recruitment, skills development, and career development across multiple sectors. With over 25 years of experience and around 300–350 employees, it fosters a fast-paced, entrepreneurial culture valuing adaptability, collaboration, and practical delivery.
Provide first-line support for client issues via phone, email, and alerts.
Troubleshoot Windows PCs, servers, and network issues, including Active Directory and DNS.
Document all work in IT Glue and assist with endpoint security and email management.
They are a growing Managed Services Provider known for their responsive, people-first approach to IT support. Their clients count on them not just for technical fixes, but for a team that communicates clearly and treats every issue with care.
Provide Tier 2 technical support for complex issues related to hardware, software, networking, and POS/KDS systems.
Perform in-depth technical analysis, log review, and remote diagnostics to resolve escalated incidents.
Contribute to problem management by identifying root causes and implementing preventive measures.
Unisys is a global technology solutions company providing cloud, AI, digital workplace, logistics, and enterprise computing. With a history spanning over 150 years, it serves leading organizations and emphasizes innovation and equality.
Serve as a trusted advisor designing Cloudflare One architectures for Zero Trust and WAN.
Guide demos, proofs of value, and technical close while partnering with sales.
Build expertise in AI risks like Shadow AI and create reusable technical assets.
Cloudflare runs one of the world's largest networks, powering millions of websites for everyone from bloggers to Fortune 500 companies. We're a large global team that values AI-native curiosity and a culture of iteration.
Own and grow a portfolio of SASE/ZTNA-focused partners, driving revenue, consumption, and long-term success.
Recruit, enable, and expand the service provider ecosystem to increase adoption of SASE, ZTNA, and Secure Web Gateway solutions.
Serve as the SASE/ZTNA subject matter expert, collaborating with channel account managers and executing joint business plans.
SonicWall is a cybersecurity company with more than 30 years of expertise, delivering security solutions across cloud, hybrid, and traditional environments. It is a partner-first organization with a global presence in 100+ countries and a focus on recruiting a diverse mix of talented people.
Investigate and reproduce issues in your own lab environment while managing customer expectations and SLAs.
Troubleshoot web-based applications using HTTP tracing tools and log analysis, and support Single Sign On protocols like SAML, OAuth, and OpenID.
Contribute to the knowledge base, share knowledge, and onboard other engineers while working a varied schedule on a global team.
Ping Identity provides an intelligent cloud identity platform that enables secure and seamless digital experiences. The company serves more than half of the Fortune 100 and has a global team with a culture that champions individuality and digital freedom.
Resolve complex Tier 2 technical escalations and conduct remote diagnostic sessions to ensure operational continuity.
Manage network infrastructure, including Meraki firewalls, switches, VPNs, and DNS configurations.
Oversee hardware deployments and support clinical equipment like EKG and spirometry systems.
Privia Health is a technology-driven physician enablement company that collaborates with medical groups, health plans, and health systems to optimize practices and improve patient care. Led by top industry talent, the company has scalable operations and cloud-based technology to reduce healthcare costs and improve outcomes.
Define and own the strategy and roadmap for the unified remote workspace, spanning collaboration, identity, and zero-trust access.
Lead the enterprise collaboration and productivity platform, securely embedding AI features like summarization and transcription.
Manage a global zero-trust access platform, oversee offensive security, vulnerability management, and incident response.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange. We serve 300+ million people in 100+ countries with secure, transparent digital-asset products and a culture focused on advancing financial freedom.
Act as a senior technical point of contact for executive and VIP customers, driving clear communication during complex escalations.
Provide deep technical troubleshooting for Windows and Active Directory integration challenges using evidence-based methods like log analysis.
Collaborate with internal teams and mentor peers while managing high-priority support tickets and on-call rotations.
JumpCloud is an AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company is remote-first with teams in over 15 countries, fostering a culture of human connection and innovation.
Provide advanced remote support and serve as an escalation point for complex technical issues across client environments.
Administer Microsoft 365, Windows Server, Active Directory, and cloud infrastructure while mentoring junior engineers.
Troubleshoot networking, virtualization, and cybersecurity issues to maintain client environments and drive improvements.
Atlas Technica shoulders IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, we have grown year over year and value ownership, execution, growth, intelligence, and camaraderie.
Build and run internal IT infrastructure, identity and access, device fleet, and SaaS tooling for a fully remote company.
Establish reliable IT processes and collaborate with Security and Engineering to meet SOC 2 and ISO 27001 standards.
Own endpoint security and device posture management with tools like JumpCloud, Google Workspace, and Cloudflare.
Consensys is an independent blockchain infrastructure company and a leading developer behind the Ethereum ecosystem. It operates across the US, Europe, and Australia with a fully remote, globally distributed team that values impact over hours.
Own identity, SSO, and device management across Google Workspace and macOS, automating joiner and leaver flows from day one.
Secure cloud and SaaS environments by managing IAM, cloud guardrails, and vulnerability management end to end.
Bring a security perspective to incidents and audits, using AI-assisted workflows to reduce manual work.
Maze is a user research platform that helps product teams build the right products faster by making user insights accessible. With less than 150 team members and a global remote workforce, Maze fosters a culture of transparency and inclusion.