Provide first-line phone/email consultation to independently debug complex security/network problems.
Partner with Engineering and assist customers with testing or troubleshooting.
Document detailed entries for incident resolutions in the technical support database.
Help develop ongoing training programs and mentor other engineers.

Who You Are:

A problem-solver energized by finding solutions to complex technical challenges.
Customer-obsessed with deep empathy for enterprise customer needs.
An owner with strong bias for action and accountability.
A high-trust collaborator who mentors peers and works with engineering partners.
Resilient and adaptable in managing high-pressure escalations.

What We’re Looking For:

Foundational understanding of AI/ML technologies.
U.S. citizenship required.
3+ years of experience troubleshooting SSL, SAML, HTTP, and TCP/IP.
Detailed working knowledge of security proxies and network infrastructure.
Experience handling escalations with enterprise customers.

What Will Make You Stand Out:

Background in Internet and security technologies like SWG, Sandboxing, PAC files.
Vendor certifications such as CCNP or CompTIA Security+.
Hands-on experience with public cloud platforms (AWS, Azure, GCP).

Zscaler

Zscaler accelerates digital transformation with a cloud security platform that protects organizations from cyberattacks and data loss. The company is the world's largest inline cloud security platform, distributed across 160+ exchanges globally, and fosters a culture of ownership, collaboration, and continuous feedback.

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