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What you’ll do:
- Provide second line consultation to independently debug complex security and network problems.
- Partner with Engineering to assist customers with testing, troubleshooting, and reproducing issues.
- Document incident resolutions and develop training programs for advanced troubleshooting and case management.
Who you are:
- You thrive in ambiguity and build the path as you walk it.
- You own objectives and navigate seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver energized by finding solutions to hard problems.
What we’re looking for:
- Demonstrated curiosity and active exploration of AI tools to enhance workflows.
- 5+ years of experience troubleshooting SSL, SAML, HTTP, and TCP/IP.
- Proven experience managing escalations with enterprise customers and stakeholders.
Zscaler
Zscaler accelerates digital transformation with a cloud-native Zero Trust Exchange platform that secures users, devices, and applications from cyberattacks and data loss. They foster a culture of impact, innovation, and collaboration, with a focus on customer obsession and high-quality execution.