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What you will do on our team:
- Provide prompt technical assistance to customers through a ticketing system, web meetings, or phone.
- Troubleshoot and resolve customer issues end to end, from first response through resolution.
- Partner with Engineering or Product teams to escalate and resolve complex technical issues.
What you will achieve:
- Within 30 days: understand Flashpoint's mission and complete initial training.
- Within 60 days: complete training across all products and work independently.
- Within 90 days: troubleshoot common issues and contribute to the knowledge base.
To be successful in this role:
- Experience supporting enterprise customers in a technical customer support or specialist role.
- Comfort troubleshooting technical and data-related issues.
- Understanding of cybersecurity concepts.
Flashpoint
Flashpoint is a pioneering leader in threat data and intelligence, empowering enterprises and government agencies to confront security challenges. It fosters a culture of diversity, inclusion, and belonging, with a globally distributed team.