Senior Support Engineer

About the role:

• This role sits at the technical center of how we deliver support, owning our hardest problems and helping build systems to scale support through technology.
• It is a hands-on individual contributor role for someone comfortable resolving toughest customer issues and turning resolutions into automation.

What you'll do:

• Own complex, high-severity, and escalated tickets end to end, acting as the top technical escalation point before engineering.
• Diagnose deep technical issues across APIs, identity and authentication, integrations, telemetry, and product data flows.
• Partner with the Head of Customer Support to design, build, and continuously tune agentic support systems.

What we're looking for:

• A strong hands-on technical support or support engineering background for a technical B2B SaaS product.
• Depth across APIs, authentication and identity, logs and telemetry, integrations, and systematic debugging.
• Demonstrated experience building or tuning automation or agentic and LLM-based support tooling.