Be the first point of contact for troubleshooting virtual agent issues, working to resolve technical problems promptly. You will provide technical assistance on integrating APIs, configuring conversation flows, training models, and troubleshooting any deployment challenges. You will conduct strategic reviews with clients to discuss performance, roadmap, and opportunities.

You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment.

Support customers through diverse channels: tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmas. Build and deepen your technical expertise across all facets of dbt Cloud, ensuring you're always ready to assist with any challenge. Take ownership of customer challenges, from initial troubleshooting to resolution.

As a Named Support Representative, you will work closely with our customers, build relationships with them, and help them achieve their technical goals and overcome technical challenges. You will partner closely with our Customer Success and Technical Support teams and work internally with Engineering to ensure your customers' technical needs are fully taken care of.

This role will report to Manager, Customer Support and will contribute directly to Vimeo’s API Support efforts – with focus on troubleshooting and responding to escalated API issues, contributing towards insights reporting, and collaborating with teammates to ensure the highest quality support. Focus on API product area to handle, help triage, and resolve escalated issues and cases requiring highly customized responses and/or additional troubleshooting.

The Customer Success Engineering role requires strong organizational skills and an ability to multitask, working directly with users to ensure they get the most value from the platform. The role involves answering questions, understanding API documentation, SaaS tools, and customer data building blocks, and collaborating with various teams across the organization.

Act as the primary technical point of contact for hardware and software support cases, troubleshooting and resolving escalated issues by analyzing system logs, error codes, and customer-reported incidents. The role requires experience with SaaS solutions and a foundational knowledge of SQL, APIs, and error logging.

As Senior Customer Support Specialist improve Paddle by incorporating user feedback, increase customer satisfaction and build loyalty by providing amazing, personal customer support. You will be working with technology companies, offering top-notch support, cultivating strong customer satisfaction, and ensuring we deliver effective and supportive customer interactions.