Remote Customer service Jobs • APIs

As a Customer Success Manager, you are the front line in enabling everyone on the planet access to financial markets. You’ll work with our partners (customers) from contract signature through renewal, ensuring they have a positive experience leading to successful outcomes. This role supports Alpaca’s B2B offerings -- you will help customers to launch US securities and crypto trading apps around the world.

Join Runway's fast-moving team of product experts, creators, and engineers to redefine what's possible with generative content. You will serve as the primary point of contact for customers while architecting use cases and solutions to drive value and growth. Ensuring our customers achieve maximum value from Runway while fostering long-term partnerships, you will drive that growth by thinking from first principles, navigating ambiguity, and turning complex technical challenges into customer success stories that reshape entire industries.

Serve as the technical frontline, helping customers troubleshoot and resolve product, integration, and API-related issues. The ideal candidate is customer-obsessed, technically savvy, and comfortable working cross-functionally to ensure a high-quality customer experience. This role will provide partial overlap with APAC-based customers as needed.

Customer Onboarding Manager leads onboarding for global enterprise clients onto SaaS platform. This is a remote contract-based position which is required to support clients in Europe time zone. Lead enterprise client onboarding from kickoff to deployment, ensuring a smooth rollout. Act as a trusted advisor, recommending best practices for setup, governance, integrations, and scaling.

The Production Support Operations Team plays a critical role in delivering the highest level of customer service to Arcadia's clients. As a Production Support Operations Analyst, you will be on the front lines triaging, investigating, and resolving common issues reported by Arcadia customers and internal stakeholders, or escalating more complex issues for further review.

Solve problems and nurture relationships within Paddle's growing base of software clients by cultivating customer satisfaction and ensuring effective, supportive customer interactions. Address queries across a range of subjects in a software and payments-related environment using your empathy and thoughtful communication skills. You will be part of a global team, working standard US hours (EST) for 5 days a week and covering weekends on a rotation.

Help users solve technical challenges and use Mixpanel to make impactful product decisions. You will support customers by providing answers to product questions, sharing best practices and debugging technical issues. You'll also develop your technical skills, collaborate with our Product team to improve our product, learn product analytics and mentor new team members.

This position helps combat fraud and abuse on our communications platform. We are looking for a curious, analytical and quick thinking individual to join our global Fraud Operations team. In this role, you will utilize a variety of tools to prevent, respond and mitigate instances of fraud and abuse across all of our products, protecting our customers and our platform. Twilio operates on a 24/7 model, so the ability to work weekends and holidays (as needed) is required.