Work directly with our Customer Support team as we build out our user journey, from onboarding to advocacy. We’re looking for someone passionate about improving the customer experience - while not being afraid to connect with customers to understand their needs and help them succeed with Novo.

Drive customer satisfaction, improve customer retention, and promote customer advocacy for our Customers. You will lead a team of Customer Care Managers, acting as the contact point between the first line of defense and the senior executives at Versapay and our customers.

We are looking for an experienced, analytical, and motivational leader to partner with Customer Success leadership and enable our team's full potential. This role involves leading a team of Client Relationship Managers, reporting key client metrics, handling client escalations, and identifying opportunities to improve client experience.

Case manage client questions and feedback regarding our products and services. Support client base through the onboarding process, ensuring a seamless experience. Analyze client activity and inquiries to identify trends, proactively addressing common challenges and opportunities. Provide exceptional service to our clients and identify opportunities to go above and beyond.

Manage a growing team of Customer Success Managers, and help develop their skills as they help customers achieve their desired outcomes. Drive change and maximize the effectiveness of the Customer Success team to deliver greater value and grow customers. Proactively surface opportunities to improve the team’s operational efficiency and the customer experience.

You will play a pivotal role in the experience our largest customers have with Paddle, proactively guiding them through their journey with us post-launch, prioritising their revenue growth, and ensuring they fully realise the value of our platform. As a Senior Customer Success Manager at Paddle, you will use your product and industry knowledge to identify growth opportunities for your customers.

As a Customer Success Manager, you'll foster strong relationships with clients, being the primary point of contact to ensure their satisfaction using our financial technology solutions. You'll provide proactive communication, issue resolution, and strategic guidance to help clients achieve their business objectives.

As Director, Customer Support, you’ll play a pivotal role in shaping Moniepoint's customer support operations for global multi currency account product vertical, effectively building the foundation for a world-class customer support organization from scratch. You will define, deliver, and scale a best-in-class customer support organization for our global multi-currency account business.

As a Technical Support Analyst in the Banking and Capital Markets division, you will ensure institutional clients succeed with Chainlink by being the first point of contact for troubleshooting, providing support to users across the financial industry; understanding problems and providing solutions is essential.

As a Customer Success Manager, you will build strong relationships with clients, help them navigate P2P.org staking solutions, and ensure they get the most value from our services, playing a key role in onboarding, educating, and supporting institutional clients, ensuring a smooth experience with our staking infrastructure.