Remote Customer service Jobs · Fintech

Guide new customers through the onboarding process, ensuring a positive introduction to CoinGecko’s API service. Build and maintain strong customer relationships with key accounts, acting as their main point of contact. Provide prompt and efficient customer support via various channels and troubleshoot customer issues.

We are seeking Senior Enterprise Customer Success Managers to own and grow MoeGo’s most strategic and complex enterprise relationships. These customers operate multi-location businesses across grooming, daycare, and boarding verticals, and require both executive-level partnership and operational-level execution. This role is ideal for someone who can confidently engage executive stakeholders on business impact while also partnering with operations leaders to ensure adoption, performance, and measurable value realization across locations.

As the leader and a key member of our Customer Success team, the Director of Customer Success will help craft the company's customer success strategies to build relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences by scaling & hyper growth.

As a Trezor Expert, you'll guide customers to self-custody solutions by conducting 1-on-1 video sessions as well as handling support tickets, aiming to make customers feel confident and supported in their journey. You will be providing tailored onboarding sessions to customers through live video interactions, educating and guiding customers on secure wallets, and handling customer support tickets.