Serve as the technical frontline, helping customers troubleshoot and resolve product, integration, and API-related issues. The ideal candidate is customer-obsessed, technically savvy, and comfortable working cross-functionally to ensure a high-quality customer experience. This role will provide partial overlap with APAC-based customers as needed.
Job listings
$50,000–$55,000
USD/year
The Tier 3 Escalation Specialist handles the most complex and critical customer issues that surpass the expertise of Tier 2 support, including resolving severe customer complaints and managing escalations related to financial transactions. This role ensures the highest level of customer satisfaction and involves working closely with cross-functional teams to manage escalations requiring advanced customer support and problem-solving skills.
Help drive retention, customer growth, and strategic alignment across our customer success function. You’ll play a pivotal role in strengthening our relationships with existing customers, leading a small team, and ensuring our highest-value clients remain engaged and supported. This is an opportunity to bring structure to a growing team, shape repeatable processes, and build long-term impact.