As a Customer Success Manager, you will foster strong relationships with our clients and be the primary point of contact, ensuring their satisfaction and success in utilizing our financial technology solutions. Daily activities include proactive communication, issue resolution, and strategic guidance to help clients achieve their business objectives. You will collaborate closely with cross-functional teams to ensure a seamless customer experience and manage strategic client relationships.
Provide dedicated customer service and technical assistance to users of Trust Wallet’s card payment solutions, serving as the primary point of contact for card users, helping them navigate their card payment experience smoothly, resolving issues quickly, and ensuring high customer satisfaction.
Serve as a trusted advisor to strategic and enterprise Fintech and Financial Institution clients. This high-visibility role directly impacts revenue growth, customer satisfaction, and the long-term success of Truv’s client base by maximizing utilization of Truv.
Build and lead the teams that respond to users across Reddit, X, LinkedIn, and wherever else crypto conversations happen. Every public support interaction is seen as a brand moment, working with the Comms team to ensure Coinbase speaks with one voice: clear, empathetic, credible, and aligned to values. This role is for someone who thrives in high-visibility, high-stakes environments, and who sees every customer interaction as an opportunity to reinforce our mission.
Support merchants in their onboarding journey—ensuring they activate successfully, understand our products, and are able to accept payments across HitPay’s supported channels. The ideal candidate is customer-focused, detail-oriented, and confident in guiding merchants through product and payment activation.