The Customer Escalation Engineer supports Jumio’s enterprise customers and is an experienced, driven Product Support professional. This role handles customer escalations and proposes solutions, serving as the subject matter expert on Jumio’s solutions with customers and trusted internal stakeholders.
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This position is for a passionate engineer with customer facing experience and expertise in Twilio’s Segment or Engage products, and who has a desire to support our largest and most strategic customers. This individual also loves helping people and solving problems. Most customer interactions happen within Zendesk, with a few phone calls, virtual in-person meetings, and Slack chats sprinkled in.