Deep-dive into sessions, users, and transactions to uncover fraud patterns others miss
Recommend and optimize risk rules balancing fraud prevention and customer experience
Work closely with Engineering, Product, and Data Science to improve our platform
Sardine is a leader in fraud prevention and AML compliance which uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. They have raised $145M from world-class investors and maintain a remote-first work culture, valuing performance and high-growth orientation.
Provide high quality support to clients, ensuring contractual obligations and maintaining customer satisfaction.
Implement new customers, including analyzing setup needs, testing, and training.
Troubleshoot software and implementation issues and providing guidance as needed, completing support cases for clients.
Medisolution, a wholly-owned subsidiary of N. Harris Computer Corporation, provides ERP software, solutions, and services to healthcare and service sector customers across North America. Almost 375 healthcare, public, and service sector organizations rely on them. They have a casual work environment, award winning culture and empower their employees to make a difference.
Own, troubleshoot and resolve customer technical issues (Zendesk tickets)
Contribute to our back office / tooling roadmap
Cryptio builds infrastructure to bring financial integrity to the crypto economy. Their enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organisations. They have raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay.
Drive End-to-End Implementation: Own the technical and operational setup for our customers.
Configure Workflows & Templates: Translate firm Standard Operating Procedures into EvenUp by setting up Smart Workflows, task plans, and document templates.
Write & Iterate AI Prompts: Draft, test, and refine prompts, exercising strong judgment on quality thresholds for v1 launches.
EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. They are one of the fastest-growing vertical SaaS companies and backed by top VCs.
Provide expert technical support to customers via support ticket, live chat, and phone.
Assist in the setup, configuration, and optimization of our software for new and existing customers.
Collaborate closely with our development and product teams to identify, report, and resolve software bugs or feature requests.
Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, they’re one of the fastest-growing scale-up SaaS companies in the world with world-class people, processes, and products.
Own and resolve complex Tier 3 escalations across hardware, software, APIs, integrations, and platform behavior.
Act as the main point of contact for technical guidance on Strategic Accounts and serve as a domain owner for technical areas.
Independently identify, scope, and execute technical process improvement projects to enhance customer experience and reduce repeat incidents.
Boulevard provides a client experience platform for appointment-based, self-care businesses, empowering customers to give their clients more magical moments. They value diversity and inclusivity and offer equal opportunities for all, fostering a culture where employees can do their best work.
You'll be investigating transaction monitoring flags for unusual activity encompassing fraud and money laundering.
You'll use your cross-knowledge skills to work out the intention of our customers, prevent fraud, and report your findings.
You’ll make sure we are onboarding the right customers safely.
Monzo is building the future of digital banking, putting people first, not fees. Starting in the UK, Monzo is now bringing its innovation and heart to the U.S., empowering people to take control of their finances with clarity, simplicity, and confidence.
Analyze, track and resolve customer issues in a prompt manner.
Maintain a detailed understanding of product architecture.
Work closely with product and engineering teams to replicate, diagnose, and report bugs.
6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. They are a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value they create for their customers.
Own end-to-end customer success for key platform customers.
Act as the primary escalation point for complex customer issues.
Oversee technical onboarding for new platform customers.
Catena builds the connectivity infrastructure freight has been missing. They unify telematics, ELD, and operational data into a single, permissioned API so logistics platforms can automate workflows, reduce fraud, improve safety, and build better products.
Provide responsive customer support via phone, email, and other channels.
Manage and maintain strong relationships with assigned customer accounts.
Monitor system dashboards and security alerts, taking prompt action when needed.
NEC Software Solutions, part of NEC Corporation, develops software solutions. They focus on supporting public services with over 3,000 employees, working with governments, hospitals, housing providers, and local authorities.