Remote Customer service Jobs • SQL

As a Support Analyst, you will play a key role in ensuring exceptional customer experiences, resolving technical issues, and providing high-quality assistance and guidance. Provide top-level technical support to customers, resolving queries and issues effectively and promptly. Diagnose and troubleshoot technical problems with products or services, collaborating with other members of the support team to resolve complex issues. Ensure customer satisfaction through courteous and professional interactions.

As a Senior Technical Support Consultant for Unit4 ERP, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases. You will investigate, process, and document application defects, handle customer escalations, and identify opportunities for service improvement.

We are seeking for multiple Consultant I, MMT to join our Customer Success Team. In this role, you will collaborate with a team of professionals to develop standardized solutions for our customers. You will research, diagnose, resolve, and follow up on customer issues related to change events. Additionally, you will manage escalated events as needed.

You’ll be the first line of support for Conversica customers. Provide outstanding service, guided troubleshooting, and a clear, confident voice when customers need help. Triage support tickets, assist with product navigation and account updates, and collaborate with Tier 2 Support Engineers and cross-functional teams. If you're energized by helping others, curious about how software works, and looking to build hands-on experience in the SaaS world, this could be a great fit.

Join Runway's fast-moving team of product experts, creators, and engineers to redefine what's possible with generative content. You will serve as the primary point of contact for customers while architecting use cases and solutions to drive value and growth. Ensuring our customers achieve maximum value from Runway while fostering long-term partnerships, you will drive that growth by thinking from first principles, navigating ambiguity, and turning complex technical challenges into customer success stories that reshape entire industries.

As a Customer Success Strategist, you'll be the main point of contact for our growing base of enterprise customers, ensuring they extract maximum value. This role blends technical understanding with relationship management, data storytelling with project execution. You'll help shape how we deliver exceptional customer experiences at scale.

ClearView CRM is seeking a Technical Client Success Specialist to manage a portfolio of nonprofit clients, providing expert guidance and strategic account management. You will educate clients on ClearView CRM’s robust feature set and support customized environments. As part of a fully remote team, you will work in a fast-paced environment that requires strong multitasking abilities.

Serve as the single point of truth for all customer support activities, taking ownership and ensuring transparency across related processes. Develop deep, hands-on knowledge of the product. Ensure implementation of SLAs in accordance with contractual terms and regulatory requirements. Independently handle Tier 1 Support: Respond to customer support requests and guide users.

You will be the bridge between the client (Internal and external) incidents/inquiries and the multiple key team members within the global organization involved in the incident management flow; ensure tickets are analyzed under the internal ITIL based best practices and maintain a healthy and Professional relationship with Support contacts from our clients.

The Technical Customer Success Manager will serve as the bridge between the product implementation team and product support, perform analysis to help diagnose and triage problems, manage customer deliverables, and lead go-live activities. The ideal candidate will have experience supporting Medicaid data sets(T-MSIS) and promoting a product’s capabilities based on customer’s needs.