As a Client Delivery Associate, you'll play a pivotal role in ensuring clients' success and satisfaction by integrating Cherre’s products into their daily operations. Responsibilities include supporting Client Success Managers and engineers on data projects, resolving engineering questions, ensuring projects are implemented following defined success criteria, and collaborating on business reviews.
The Global Service Center Analyst will drive operational excellence and deliver top-notch customer service, ensuring smooth, efficient global processes for clients. You will collaborate with cross-functional teams to provide strategic insights, resolve complex issues, and enhancethe overall client experience, contributing to Deel’s mission of making global employment effortless.
As part of the Fraud Prevention Tactics team, you will decide the fraud prevention strategy for each industry. This role involves optimizing payment rejection decisions and improving user experience, while considering chargeback and conversion rate targets. You will identify fraud patterns, develop efficient rules, collaborate with data science, analyze databases, and manage KPIs for key clients, delivering tailored solutions.
Looking for an opportunity to leverage your consulting expertise in a post-implementation capacity within the life sciences industry? Veeva Systems is seeking a Managed Services Consultant for our Align team. As a Managed Services Consultant, Align, you will be a key member of our Managed Services team, providing ongoing application administration and consulting support for customers live with Veeva Align.
Use your technical expertise and customer service skills to resolve questions and issues for online merchants. Communicate clearly in writing to both technical and non-technical people. Use our “live chat first” approach to clearly answer questions, triage and gather context as needed, moving to email for any deeper investigations when necessary. Occasional outbound phone calls with customers when the issue requires quick context gathering.
As a Customer Success Manager at Crunchbase, you will play a pivotal role in ensuring our clients' success and satisfaction with our product and services. Your primary responsibility is to lead the onboarding and implementation process, guiding customers to quickly realize the value of our product. You'll play a key role in managing renewals and identifying upsell opportunities, contributing not only to customer satisfaction but also to revenue growth, all while fostering strong, lasting relationships with clients.
Respond to client inquiries and technical issues via email, ticketing systems, and occasional video calls. Investigate issues by reviewing API logs and user actions, escalating more complex cases to senior team members or engineering. Document common issues and resolutions in internal knowledge bases and contribute to client-facing FAQs or support articles.
This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives. The Customer Success Manager will build strong relationships with customers, guide them in optimizing their use of Sigma's platform, identify opportunities for upselling and cross-selling, and advocate for customer needs within the product team.
The Senior Manager, Customer and Technical Support is a strategic leader responsible for optimizing the performance, scalability, and long-term sustainability of Certn’s Global Support operations. The Senior Manager will play a key role in setting strategy, influencing cross-departmental priorities, and ensuring that support-led insights inform product development, operational planning, and overall customer success. By proactively identifying opportunities for improvement and mobilizing the right resources, this leader helps ensure a seamless, responsive experience for Certn’s global customer base.
As a Technical Support Specialist, you will maintain relationships with some of the biggest brands in the world, support a wide variety of features and integrations, resolve issues, drive adoption, and be the voice of the customer with internal teams. The mission is to build, deepen and grow relationships with our customers, solve problems and help customers, and spot problems and identify patterns.