You will manage and respond to the increasing volume of support requests from our valued clients as the first Support hire. You will be the first line of defense for troubleshooting, ticket creation, issue resolution, and client education, ensuring clients get the best possible experience. You will collaborate cross-functionally with multiple teams.

The Senior Customer Support Lead will play a strategic role in advancing our mission by leading customer support initiatives, driving process improvements, and delivering exceptional support to our enterprise-level B2B customers. This role requires deep product expertise and the ability to handle complex customer issues.

Support customers through diverse channels: tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmas. Build and deepen your technical expertise across all facets of dbt Cloud, ensuring you're always ready to assist with any challenge. Take ownership of customer challenges, from initial troubleshooting to resolution.

As a Technical Support Engineer, you will be the highest level of technical escalation for APAC customers, contributing to the continuous improvement of Kiln's engineering and customer support practices, working closely with a local Sales Engineer and Product Support, as well as Europe-based Engineering and Product teams.

As a Customer Support Coordinator at Masabi, you will provide front-line support for transportation agencies and technology partners worldwide, ensuring high levels of satisfaction with our mobile ticketing platform. You’ll use your problem-solving skills to address support incidents and collaborate with internal teams to resolve issues efficiently.

As a Customer Success Manager at FORM, you will advocate for, consult with, and empower our customers to make the most of the GoSpotCheck platform. You’ll be involved with your customers' onboarding experience, provide training and support, and encourage adoption throughout the customer lifecycle.

As a Tier 2 Senior Support Engineer, you will be a technical expert on Conversica's customer support team with top-tier diagnostic and troubleshooting skills. You'll provide best-in-class support, engage with customers via email, phone, and chat, and collaborate with cross-functional teams to solve problems and improve products.

The Customer Success Operations Manager I executes customer-related analysis and effectively and efficiently troubleshoots customer-reported issues with some leadership oversight. In addition, they are accountable for partnering with the internal team to support reporting on customer satisfaction through KPI development, analysis, and monitoring.

Own the post-sales relationship for a portfolio of accounts, drive value with technical sponsors, and scale customer lifecycle events. Create reusable content, represent the customer in internal meetings, and partner with the team to grow the brand. Keep up-to-date on Honeycomb technologies and product offerings.

Join our growing support team to level up on cutting-edge technology, Golang, SaaS operations, and to collaborate with our wide range of customers and partners. As a Technical Support Engineer, you'll respond to support questions, collaborate with the developers and product teams, host webinars, and work with our open-source community.