Serve as the first point of contact and primary owner of the customer support experience, investigating technical challenges and delivering timely solutions.
Develop deep expertise in SchoolMint's products, troubleshoot issues within Tier 1 scope, and coordinate escalations with Tier 2 and 3.
Identify recurring issues, documentation gaps, and process improvements to strengthen products and support operations.
SchoolMint provides a platform to help schools attract, enroll, and retain students. The company serves over 16,000 schools and organizations, and its culture is grounded in values like 'No Jerks, Period' and 'We, Not Me'.
Manage customer support interactions across multiple channels (phone, chat, email) with professionalism and empathy.
Troubleshoot common technical issues and resolve routine inquiries within established SLAs.
Document all interactions and escalate complex problems as needed.
We are a global leader in pre-K–12 education technology, helping educators analyze, customize, and plan personalized learning paths for students. Our solutions are used in over one-third of US schools and in more than 100 countries worldwide, and we value trust, teamwork, and growth.
Own complex escalations for strategic accounts end-to-end.
Investigate with internal tooling before contacting the customer.
Diagnose live issues by querying underlying data stores.
Backstory helps companies understand the state of their revenue business by answering questions that span customer interactions, sales activity, pipeline health, and deal execution. They are a well-funded startup backed by Y Combinator and top investors, with a culture that values ownership and autonomy.
Manage incoming support tickets and troubleshoot technical issues using tools like Autotime, Control-M, SQL, and Service Central.
Coordinate with appropriate teams to drive fixes through resolution and perform authorized operational fixes as needed.
Participate in an on-call rotation after training to provide coverage for critical issues outside standard hours.
Our partner company is a business that manages applications and next steps for hiring. They are looking for a Systems Support professional to support business-critical systems and ensure technical issues are addressed quickly.
Serve as the first point of contact for customers via email, chat, or phone, resolving inquiries and support tickets promptly and accurately.
Investigate and resolve customer complaints by collaborating with internal teams and using SQL to extract or verify data.
Maintain thorough documentation of interactions, track common issues to identify trends, and contribute to improving support resources.
Ocrolus is an AI workflow and analytics platform for lenders, helping automate lending decisions with over 99% accuracy. Trusted by over 400 customers including Better Mortgage, Brex, and SoFi, we are a remote-first team of builders and problem solvers committed to fostering an inclusive workplace.
Serve as the bridge between customers, Product, and Engineering to deliver exceptional support for a new software product.
Troubleshoot user issues, classify severity, escalate defects, and document findings to accelerate resolution.
Build knowledge base and support processes, and collaborate with Product to improve platform reliability.
A global supply chain solutions organization that empowers high-performance teams to solve complex challenges through technology and partnership. Employees enjoy a supportive, collaborative environment where initiative and growth are celebrated.
Provide technical support and guidance to customers across EMEA via chat, calls, Slack, and community.
Develop solutions and documentation for ClickHouse Cloud and open-source to share with users and colleagues.
Collaborate with Engineering, Go to Market, and Product teams to improve product functionality and customer experience.
ClickHouse is a real-time analytics company recognized on the 2025 Forbes Cloud 100 list, with over 4,000 customers and ARR that has grown over 250 percent year over year. The company is fast-growing, globally distributed, and values innovation, teamwork, and community engagement.
Manage forensic review, investigative, and provider audit activities related to Medicaid medical, dental, behavioral health, pharmacy claims, as well as provider, member, financial, audit, TPL, and operational data.
Lead identification, documentation, and escalation of potential fraud, waste, abuse, or non-compliance risks, and review Medicaid claims for accuracy and compliance with policies.
Develop corrective action recommendations and follow-up plans to address identified fraud, waste, abuse, improper payment, compliance, claims, or operational issues.
BerryDunn is a client-centered, professional services firm that helps businesses, nonprofits, and government agencies solve challenges. The firm is led by CEO Sarah Belliveau, known for its inclusive workplace culture and focus on learning and well-being.
Provide technical support for enterprise asset management applications, resolving complex database and configuration issues.
Manage support cases from intake to resolution, collaborating with development teams and ensuring customer satisfaction.
Support software upgrades, patches, and testing, and create knowledge-base articles and training materials.
This company provides enterprise asset management software and technical support to public transit organizations. Their team is collaborative, customer-focused, and committed to continuous improvement and professional growth.
Provide technical support and guidance to ClickHouse users and customers via cases, chat, Slack, and meetings.
Develop solutions and share knowledge through documentation, knowledge base, blogs, and webinars.
Collaborate with global support, engineering, and go-to-market teams to enhance product functionality.
ClickHouse is a real-time analytics and data warehousing company serving over 4,000 customers, including Meta, Sony, and Tesla. Recognized on the 2025 Forbes Cloud 100, it is a fast-growing private cloud company backed by a $400M Series D.