We are seeking a talented and motivated Fraud Operations Analyst who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement. As part of optimizing the online shopping experience, Sezzle constantly monitors users and transactions for abusive or fraudulent behavior.
Focus on delivering impact at existing hospital, health system, and payer customers. This position is ideal for a former customer success associate, healthcare management consultant, health IT implementation analyst, and/or healthcare operations analyst. This role requires an independent problem solver who has strong communication and project management skills in a fast-paced environment.
The Community Analysts are the frontline of support for DNC Tech data and tech products, offering strategic support to members of the Democratic data ecosystem including state parties, sister committees, and campaigns. The Community Team provides valuable expertise and insights into the user experience to the rest of the DNC Tech Team, working closely with Product, Data, and Engineering teams.
This Technical Support Specialist role is a great opportunity to come in early and make a large impact. You will be responsible for managing and building a new technical support function, maintaining a customer and product-centric focus. You're expected to deconstruct complex technical problems and build scalable solutions for enterprise customers, identifying bugs/limitations, incident investigation, facilitating service requests, and escalating appropriately.
Shape the future of Postgres by helping customers adopt faster, grow faster, and stay longer. As a Customer Success Manager, you’ll own a portfolio of high-impact accounts and play a direct role in revenue retention, expansion, and customer advocacy. Diagnose risk, map success plans, deepen multithreaded relationships, and help push what great CS looks like; powered by AI, driven by data, and always human.
Serve as the critical link between our customers, our Customer Success team, and our Product and Engineering organizations. Ensure customers have an exceptional experience by providing high-quality technical support, troubleshooting complex issues, and trending themes internally. Diagnose issues across APIs, integrations, and data pipelines, while collaborating closely with Product and Engineering to ensure a seamless experience.
As a Technical Support Engineer at Sona, you’ll be responsible for becoming a true product and technical expert, ensuring our customers receive the highest level of service, and acting as a liaison between Support and Development teams. As the first Technical Support Engineer in North America, the candidate will work closely with support members in the UK and play a strong part in growing the USA branch of the team.
As a Support Specialist, you will assist clients with technical support through emails, phone calls, and online training meetings. You will also assist with software testing and the setup of new accounts, conduct online support and training, and gather feedback for our product team. Also providing technical support to both clients as well as other members of the customer support team.
As a Technical Account Manager, you will deliver proactive, customer success-focused technical support to our paid support customers by identifying opportunities to prevent recurring issues and optimize their technology investments. You'll go beyond resolving individual tickets to analyze patterns, implement preventative solutions, and help customers maximize value while reducing administrative burden on their teams.
This role provides skilled support for customers using Moodle-based Learning Management Systems (LMS) and integrated products. The position involves substantial technical work and communication with both clients and internal teams. Duties include taking ownership, triaging, and responding to tickets within agreed service levels.