Partner with CSMs to shape customer Success Plans, linking business goals to product adoption and measurable value.
Use deep product knowledge to identify adoption gaps, optimization opportunities, and best-practice pathways across Unit4 solutions.
Guide customers towards scalable, future-ready ways of working by promoting standard functionality and reducing unnecessary complexity.
Unit4 is a cloud company redefining Enterprise Resource Planning (ERP) for mid-market people-centric organizations with over 40 years of heritage. We are an agile, fast-growing company that empowers people with autonomy and a focus on meaningful work.
Build trusted relationships with enterprise customers as a strategic technical advisor.
Proactively identify opportunities to improve platform adoption and optimize configurations.
Coordinate with internal teams to ensure seamless customer experiences and support retention.
A technology company providing a cloud-based platform for enterprise customers. The company fosters a collaborative and remote-friendly culture with a focus on customer success and innovation.
Serve as the escalation point for complex technical issues beyond Tier-1 support, including platform dashboards, data pipelines, and AI-driven insights.
Investigate, reproduce, and resolve product bugs and data discrepancies while performing root cause analysis across multiple eCommerce environments.
Collaborate with engineering, product, data, and customer success teams to prioritize issues and drive resolutions while maintaining knowledge base resources.
Bright Insights offers an AI-powered eCommerce intelligence platform used by leading global businesses. The company values ownership, analytical thinking, and continuous improvement in a fast-paced environment.
Develop and maintain dashboards to monitor key compliance metrics.
Manage data requests from global regulators, ensuring quick and accurate delivery.
Support financial crime investigations by analyzing complex datasets for trends and anomalies.
MoonPay is a unified payments platform for digital currency, making it easy to buy, sell, swap and pay in digital currencies. Trusted by over 30 million customers and 500 partners, the company is committed to compliance and fostering a diverse, inclusive culture.
Provide advanced technical support to enterprise customers across multiple channels.
Troubleshoot complex software, integration, and infrastructure issues, collaborating with engineering teams.
Act as a trusted technical advisor, helping customers adopt and optimize platform capabilities and influencing product roadmap.
They help enterprise customers maximize the value of modern data and AI platforms. They are a collaborative team focused on innovation, continuous learning, and customer success.
Design and architect automated enforcement systems and review workflows that scale effectively while maintaining high accuracy.
Review flagged content to drive enforcement and policy improvements, focusing on detecting AI-enabled influence operations and election interference.
Keep up to date with emerging AI policy enforcement best practices and evolving threat actor tactics to inform decision-making.
Anthropic creates reliable, interpretable, and steerable AI systems. Our quickly growing team consists of researchers, engineers, policy experts, and business leaders working to build beneficial AI systems.
Support customers via live chat, calls, and emails, helping e-commerce business owners globally set up the product.
Record and segregate technical issues and product requests, routing them to the product team.
Identify roadblocks in product activation by watching customer usage videos and suggesting UI/UX improvements.
BiteSpeed is an AI-native Marketing, Support & Sales suite for e-commerce brands, working with 3000+ brands globally. Backed by Sequoia and having raised $5.5M+, the company has grown 10X over the past year.
Execute tactical, 1-on-1 workflow training sessions to accelerate feature adoption and empower operators.
Conduct structured interviews to identify friction points and provide tools to improve daily operations.
Curate user documentation and FAQs within searchable libraries to enable self-service and reduce recurring questions.
Simplesense builds and deploys the Installation Resilience Platform to protect critical infrastructure from cyber attacks. The team combines over 100 years of mission experience with 50 years of technical expertise, fostering a culture of high-trust autonomy and innovation.
Leads a global team of Client Support Analysts or Engineers to deliver high-quality support experiences.
Oversees daily support operations, escalations, and performance metrics across Level 1 or Level 2 teams.
Champions client advocacy, knowledge management, and cross-functional collaboration to improve workflows.
Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. Founded by industry veterans, the company offers innovative products and has a singular focus on client success, with a diverse and inclusive culture.
Own and scale CS systems and data infrastructure, including Salesforce CRM and BigQuery, to improve retention visibility and operational efficiency.
Write SQL queries to build and maintain reporting layers for CS leadership on retention, expansion, and team performance.
Support renewal and partner program operations by designing system automations and workflows that reduce manual work.
MagicSchool is the premier generative AI platform for teachers. Over 7 million teachers worldwide have joined our platform, and we are a fast-growing company focused on social impact.