Customer Support

Responsibilities:

• Provide expert technical support to customers via support ticket, live chat, and phone.
• Assist in the setup, configuration, and optimization of our software for new and existing customers.
• Manage and prioritize support tickets, ensuring timely and accurate resolutions.

Qualifications:

• 1-2 years of experience in a technical support, customer support, or technical-adjacent role or completion of a technical bootcamp or equivalent training.
• Excellent problem-solving skills with a proactive approach to troubleshooting.
• Strong communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical users.

Preferred Experience:

• Familiarity with SaaS platforms and cloud-based software solutions.
• Experience with customer relationship management (CRM) systems including Zendesk and JIRA.
• Strong understanding of accounting principles and experience with accounting or accounts receivable software.