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Responsibilities:
- Develop strong knowledge of our Healthcare SaaS Solutions
- Serve as the first point of contact for customers seeking technical assistance
- Respond to all helpdesk and Knowledge Center support inquiries
Qualifications and Experience:
- 3 - 5 years working for a SaaS company
- 3 - 5 years proven work experience as a Help Desk Associate/ Lead or other technical customer support role
- Detail oriented, self-starter with a desire to learn and take on new responsibilities
Location/Travel:
- Position is available remotely
- Travel may be required less than 10% of the time to attend periodic in-person company meetings
Quality Coding Software Solutions
Quality Coding Software Solutions (QCSS) Health simplifies the complexities of MLTSS service delivery through innovative, data-driven solutions. They aim to deliver cost-efficiencies, equitable access to care, and improved health outcomes, focusing on enabling health plans and providers to improve the health outcomes of their vulnerable populations.