Respond to e-mail support tickets promptly, providing support and information as required
Investigate issues and assist the Support Development team in identifying bugs
Handle complex technical issues and maintain an accurate understanding of those issues

Qualifications & Experience:

Experience with support ticketing software (Zendesk preferred)
Excellent analytical and problem-solving skills
Ability to explain complex ideas in a concise and simple way

Benefits & Perks:

Fully remote work from the comfort of your home
Eligibility for employee equity plan (stock options)
Reimbursement package for home office expenses and professional development, up to $1.5k

Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. They are a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.

Apply for This Position

Zendesk Analytical Problem-solving Communication SaaS

Benefits

equity plan
home office reimbursement
professional development
PTO
wellness program