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Job Description:

  • Triage incoming tickets to determine urgency and context, categorize the tickets, and gather pertinent information for troubleshooting.
  • Answer frequently asked questions and redirect the user to the appropriate resource material.
  • Make some administrative changes to the system configuration when it can be done through the user interface.

Desirable skills:

  • One to two years experience working in customer support for a software industry.
  • Technical aptitude and good communication skills.
  • Experience working with databases such as Postgres or MySQL and knowledge of SQL syntax.

What We Offer:

  • Challenging and fun work environment.
  • Flexible work Environment
  • Anniversary recognition and event celebration.

Civitas Learning

Civitas Learning helps colleges and universities apply their student data to maximize institutional impact and improve student outcomes. They offer a flexible, all-in-one Student Impact Platform that creates actionable insights, and appear to have a multicultural environment.

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