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Responsibilities:
- Develop internal tools that support customer-facing teams.
- Serve as an internal escalation point for high-complexity support issues.
- Collaborate with Engineering to support internal API integrations.
Qualifications:
- Experience in a technical support engineering role.
- Proficiency in scripting or programming languages.
- Familiarity with front-end web technologies.
Perks & Benefits:
- Paid parental leave.
- Competitive salaries & equity.
- Medical, dental, vision, & life insurance.
Nice to Haves:
- Familiarity with SQL.
- Experience with email, push, and/or SMS platforms.
- Experience with APM tools such as Datadog.
Iterable
Iterable is an AI-powered customer engagement platform that helps brands create dynamic, individualized experiences at scale. They empower organizations to activate customer data and design seamless cross-channel interactions. Iterable has nearly 1,200 brands, has offices across the globe, and fosters a culture of innovation, collaboration, and inclusion.