Job Description

About the Role:

Join the team and own the technical and functional customer support experience end-to-end.
Become a product expert, working closely with customers, third-party providers, and internal engineering teams to troubleshoot.
Operate independently with global teammates and will play a critical role in maintaining service quality across time zones.

What You’ll Need:

5+ years in a technical support, support engineering, solutions engineering, or software engineering role
Strong understanding of web technologies, APIs, and cloud infrastructure.
Proficiency with SQL (joins, queries across multiple tables)

Benefits:

Early exercise for all options, including pre-vested
Flexible paid time off, Year-end break, Self care days off
Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific

About Sardine

Sardine is a leader in fraud prevention and AML compliance, utilizing device intelligence, behavior biometrics, machine learning, and AI. They have raised $145M from investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures, and have a remote-first culture.

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