As a help desk agent, you will be the first contact for the end user who reports any incidents related to their computer equipment, access to applications/networks, or issues with work applications. You will also handle and/or process any requests that help the user carry out their activities. As a first level support, you will address these types of contacts, solving them at the first level if possible or promptly directing them to higher-level resolution groups.

The Implementation Specialist, Mexico, will be responsible for deploying Shiji’s POS solutions for enterprise customers within the Americas region. This role involves executing technical tasks such as hardware installation, system configuration, upgrades, basic troubleshooting, and user training, all under the guidance of senior team members. The Specialist will ensure seamless installations, address customer needs, and provide post-implementation support.

Act as a frontline engineer diagnosing, debugging, and solving complex issues related to our platform and integrations. Identify systemic issues before they become customer-facing problems by monitoring usage trends and system health. Work side-by-side with Engineering and Product teams to identify root causes and ensure we’re solving the right problems. Serve as the bridge between technical teams and customers, translating complex issues into simple, actionable updates.

If you are interested in a position in Technical Support but don't see what you are looking for, please send us your resume. We will keep it on file and reach out when we find a match. The Technical Support function at Tenable is critical to our success as a company.

Be part of the team to implement and support the Mambu platform with digital lenders, startups, microfinance organisations and new business units of traditional banks. Gather business requirements from our customers, and translate these into configuration and setup of the Mambu system. Provide training to customers on the Mambu platform and new feature releases, as well as ongoing support to existing customers and their users.