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Lead and manage IT operations across Windows and Linux environments within a global and dynamic organization. Oversee server infrastructure, ensure operational stability, and implement best practices for system management. Guide technical teams, monitor key system metrics, and act as the escalation point for technical issues, driving operational excellence. Combines hands-on technical expertise with leadership responsibilities.
Provide hands-on support for employees, maintain IT infrastructure, and help optimize internal processes through smart automation tools. Work closely with cross-functional teams to troubleshoot issues, manage system accounts and licenses, and contribute to a seamless digital workplace experience.
We are looking for a Linux Specialist to join our team. The specialist should have a minimum of 3 years of experience in a Linux environment. Experience in LDAP (Active Directory), managing application certificates BATS, SHELLS, Reporting Services, Networks (FIREWALL, REDES), and experience in Queue Manager "MQ" are required.
Be the first point of contact for technical support queries from our employees, playing a critical role in maintaining the productivity of our entire business. Provide prompt, effective, and friendly first-line technical support for hardware, software, and cloud-based systems in a fully remote environment, ideal for someone who enjoys problem-solving and helping others succeed through technology.
We seek a proactive and customer-focused IT Analyst to join our on-site IT team. Reporting to our Head of IT, the ideal candidate will provide hands-on technical support, manage IT assets, and ensure the smooth operation of daily technology needs across the organization. This position requires strong troubleshooting skills, a service-oriented mindset, and the ability to support a variety of platforms and systems.
You will manage operations, problem resolution, and handle customer requests as part of our "Custom Managed Services" activities. The team is composed of 30 employees, organized in an agile manner, with a customer orientation by business area. Integrity, commitment and sharing are the core values of the team.
This role provides escalation support for server and cloud systems to RFA and its clients. Support areas include all Client and RFA computer infrastructure. In addition, this role is responsible for organizing highly complex activities for IT development, task coordination, implementation, and maintenance of technology initiatives. The Systems Administrator must always display a high-level of professionalism and sound judgment by promoting superior service to RFA clients.
The IT Automation Engineer is a force-multiplier for the IT and Security teams, focused on improving operational efficiency by automating manual tasks. This role leverages scripting and workflow tools to streamline Tier 1 operations and integrate various enterprise systems. Identify repetitive Tier 1 tasks (e.g., password resets, ticket routing, patch triggers) and build solutions to fully automate them.
As a Remote Support Engineer II, you will manage and resolve complex technical issues within multi-tenant environments, ensuring uptime, stability, and security across client systems. You'll lead advanced troubleshooting across networking, servers, and endpoint infrastructure, acting as a trusted technical resource for our clients in a dynamic environment.