Manage and maintain monitoring systems, performing full fault troubleshooting and corrective actions.
Provision and configure core network devices, including IP assignment, DNS setup, and monitoring tools.
Serve as Tier 3 escalation point for core network services and participate in 24x7 call-out rotation.
AireSpring is a leading provider of cloud communications, managed connectivity, and managed security, delivering award-winning customer service. The family-owned company has served over 22,000 enterprise locations worldwide, growing organically and debt-free with a reputation for integrity and reliability.
Manage and support Layer 2, 3, 4, and 7 network devices (bare metal and virtual).
Configure VPNs, routing protocols, firewalls, and load balancers like Netscaler/F5 Big-IP.
Work with Cisco and Barracuda hardware, cloud networking on AWS/Azure/Google, and troubleshoot independently.
Unit4 is a cloud company redefining Enterprise Resource Planning for mid-market people-centric organizations with self-driving, adaptive software. With over 40 years of heritage, they are an agile, fast-growing community that values autonomy, trust, and a people-first culture.
Act as primary escalation point for complex, multi-part customer issues.
Investigate integration, softphone, and platform issues while filtering what reaches Engineering.
Own escalations end-to-end and partner with Engineering and Implementation teams.
Frontier is a subsidiary of Fresh Prints that helps fast-growing companies build cross-functional teams abroad. Fresh Prints is a New York-based, fully remote 150-person company with most of its team based in India and the Philippines.
Serve as escalation point for advanced troubleshooting across client environments, including Microsoft 365, networking, and enterprise apps.
Respond to client incidents via phone and ticketing, maintaining accurate documentation and timely client updates.
Mentor junior engineers and enhance knowledge base and operational processes.
Coretelligent provides managed IT, cybersecurity, cloud, and strategy services for growing, highly regulated organizations. The company emphasizes ownership, quality, and collaboration, with a modernized service delivery model.
Design and implement complex network solutions for client sites, focusing on Cisco and Palo Alto technologies.
Provide Tier 3 support for network and security issues, including routing, VPNs, and WAN optimization.
Manage BAU and project work, complete timesheets for billing, and participate in on-call rotation.
RFA is a rapidly growing global IT services provider offering first-rate network and security solutions to elite clients, including those in the financial services industry. The company emphasizes professionalism and superior service, with a collaborative culture and visibility to senior management.
Act as senior escalation point for complex network and firewall incidents, owning resolution end-to-end.
Lead technical delivery of network projects including scoping, design, implementation, and remediation.
Mentor junior engineers and collaborate with security teams to harden and optimize customer environments.
This partner company provides managed IT and network services to enterprise clients. The culture emphasizes technical excellence, mentorship, and secure, scalable infrastructure delivery.
Provide world-class technical support for desktops, laptops, medical devices, and software across Henry Ford Health locations and remotely.
Troubleshoot, research, diagnose, resolve, and escalate complex technical issues while safeguarding security.
Contribute to projects, test new technologies, and support knowledgebase growth and new hire training.
Henry Ford Health partners with millions on their health journey across Michigan and the world, offering a full continuum of services from primary to specialty care. With 13 hospitals and hundreds of ambulatory locations, it's one of the nation's most respected academic medical centers based in Detroit.
Implement, configure, and support CareDx software platforms and HL7 interfaces.
Troubleshoot and resolve system issues related to databases, operating systems, and application interfaces.
Provide ongoing customer support and ensure compliance with SLAs while managing project timelines.
CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. The company offers a competitive total rewards package and fosters a culture where every employee contributes to improving patient outcomes.